Yikes, Box is Working but no picture or sound...tv guide is showing current though....

Ok, I checked the tv, it works fine with vcr, so the pic and audio is good. the box is functioning, changing channels and such. the guide comes on to tell you what is on at that time and shows current, but no picture or sound....whats up with this??? I am in FL. Thanks for any help!
C-

You might want to check your Fios TV page on the website to see if it says "Your STB record cannot be found". I started having this problem today. Everything was fine last night. I got forwarded from Verizon to somewhere else where they were supposed to add my boxes back in. The individual said it was done and I should have the picture back momentarily. I waited 1 and a half hours. Called back. gave them the "M" numbers for my 2 boxes. They said it would take up to 24 hours to get the picture back. Unfortunately that doesn't help me when their is boxing on tonight that I want to watch. If it is not fixed in time for football tomorrow I am not going to be happy.

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Message was edited by: Ralph Johns (UK)

Yikes, Box is Working but no picture or sound...tv guide is showing current though....

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