Yoga 13 trackpad physically sticking in left and right corners

Ok, let me start by saying this is a brand new Yoga 13. The issue is not a software problem. The issue is that at least one or two times a day (sometimes more,) when left clicking or right clicking by pressing on the lower left and right bottom areas of the trackpad, the button/trackpad corner remains depressed. At that point, I need to press on the opposite side of the touch pad and then it pops back up.
I spent an hour on the phone with support and don't think I ever really got the phone person to understand that this wasn't a firmware issue- it wasn't a software issue - it was a hardware issue.
So here's where it gets interesting...
When we purchased the system right off the Lenovo website, we purchased the 3-year warranty with the damage protection and in-home servicing. While on the phone with customer support, the woman, and later her manager- reported that the in-home servicing was not available for the Yoga. Hard to believe since it is currently available as an add on. So, I'm not too sure where that leaves me. I have a brand new computer with an obvious hardware issue, tech support that is incapable of understanding my issue, and a company that is refusing to honor their own service plan.
Joe

probably your warrenty information is not in the dababase yet.
I'll pm him, but it wasn't the warranty database thing - they had all that information, they just said straight out that Lenovo would NOT send people to homes to repair Yoga systems. They said that they'd do it with any other Lenovo product (as long as you had the warranty) but not the Yoga.
Anyhow, I'll pm mark. Thanks!
Joe

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Yoga 13 trackpad physically sticking in left and right corners

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