Yosemite 10.10.2 won't shut down and experience frequent finder hangs.
Help! I've only bough my Macbook Air latest version just 3 months ago and now it's giving me lots of headache.
My finder hangs frequently - sometimes during work - the other apps I'm running I'm fine but finder won't respond - I'm unable to open windows, and when I drag my mouse to the desk top, I see a spinning wheel.
When I quit my MAC, sometimes it'll hang at the finder and stop my computer from shutting down.
Tried force quit - won't work
Tried right click on finder - it'll show - finder not responding -
Eventually have to force myself to shut down the computer
I've used disk utility and attempted to fix some permissions.
One of the log shows:
"Warning: SUID file "systems/Library/CoreServices/RemoteManagemtn/ARDAgent.app/contents/MACOS/ARDAg ent" has been modified and will not be repaired."
I have not idea what that ARD Agent thing is. Tried finder search I got nothing back.
It also repaired some 'Printers.plist" as well and "Private/var/db/displaypolicyd"
I've run disk utility on different days and there's usually something to 'fix'.
But no matter what I do, my finder still hangs and I wonder if there's anything can be done t
Problem description:
computer finder hangs
unable to log out or shut down
EtreCheck version: 2.1.8 (121)
Report generated 5 April 2015 5:50:16 am GMT+8
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (13-inch, Early 2014) (Technical Specifications)
MacBook Air - model: MacBookAir6,2
1 1.7 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 60
Video Information: ℹ️
Intel HD Graphics 5000
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:4:9
Disk Information: ℹ️
APPLE SSD SM0512F disk0 : (500.28 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.10 GB (357.97 GB free)
Encrypted AES-XTS Unlocked Paused
Core Storage: disk0s2 499.42 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 20
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.logitech.manager.kernel.driver (4.10.1 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[running] com.logitech.manager.daemon.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Stickies Application (/Applications/Stickies.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Logi Preference Manager [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.10 GB Disk used: 141.13 GB
Destinations:
TimeMachineBackup [Network]
Total size: 1.92 TB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 1.92 TB > (Disk size 499.10 GB X 3)
Top Processes by CPU: ℹ️
4% WindowServer
1% syncdefaultsd
1% fontd
0% com.apple.iCloudHelper
0% AppleSpell
Top Processes by Memory: ℹ️
103 MB Safari
86 MB Dropbox
86 MB Finder
69 MB mds_stores
69 MB CalendarAgent
Virtual Memory Information: ℹ️
4.74 GB Free RAM
2.47 GB Active RAM
597 MB Inactive RAM
791 MB Wired RAM
1.12 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 5, 2015, 05:45:53 AM Self test - passed
Apr 4, 2015, 08:13:40 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-04-04-201340_[redact ed].cpu_resource.diag [Click for details]
Apr 3, 2015, 08:28:55 AM /Library/Logs/DiagnosticReports/WindowServer_2015-04-03-082855_[redacted].crash
Apr 3, 2015, 08:14:30 AM /Library/Logs/DiagnosticReports/sharingd_2015-04-03-081430_[redacted].crash
Apr 3, 2015, 06:58:13 AM /Library/Logs/DiagnosticReports/Preview_2015-04-03-065813_[redacted].hang
Apr 3, 2015, 06:57:31 AM /Library/Logs/DiagnosticReports/Preview_2015-04-03-065731_[redacted].hang
Apr 3, 2015, 12:07:43 AM /Library/Logs/DiagnosticReports/iTunes_2015-04-03-000743_[redacted].hang
Apr 3, 2015, 12:04:30 AM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-04-03-000430_[redact ed].cpu_resource.diag [Click for details]
Apr 2, 2015, 10:41:18 PM /Library/Logs/DiagnosticReports/Preview_2015-04-02-224118_[redacted].hang
Apr 2, 2015, 04:48:33 PM /Library/Logs/DiagnosticReports/Mail_2015-04-02-164833_[redacted].cpu_resource. diag [Click for details]
Apr 2, 2015, 02:52:58 PM /Library/Logs/DiagnosticReports/Finder_2015-04-02-145258_[redacted].hang
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Mini 2009 won't shut down and others....
My hard disk crashed down, I changed it and re-installed from Time Machine. Now my mini won't shut down (among other things) just restart. I think, I broke something inside, because I can't re-install from App Store (unfit check sum). Here is the fault log, any help?
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Thu Dec 20 05:57:18 2012
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RAX: 0xffffff8022a91008, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000002
RSP: 0xffffff80f8cdbb20, RBP: 0xffffff80f8cdbb20, RSI: 0x0000000000000001, RDI: 0x0000000000000000
R8: 0xffffff8010ae6f3f, R9: 0xffffff801399ae90, R10: 0xffffff801d357000, R11: 0x00000000ffffff00
R12: 0x0000000000000000, R13: 0xffffff8022c723e0, R14: 0xffffff8022a91008, R15: 0x0000000000000002
RFL: 0x0000000000010246, RIP: 0xffffff801070fd84, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000000000e0, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80f8cdb7c0 : 0xffffff801061d626
0xffffff80f8cdb830 : 0xffffff80106b7bd5
0xffffff80f8cdba00 : 0xffffff80106ce4ed
0xffffff80f8cdba20 : 0xffffff801070fd84
0xffffff80f8cdbb20 : 0xffffff8010910152
0xffffff80f8cdbb60 : 0xffffff80109156d1
0xffffff80f8cdbb90 : 0xffffff8010915618
0xffffff80f8cdbc00 : 0xffffff80109189fc
0xffffff80f8cdbc30 : 0xffffff80107120af
0xffffff80f8cdbc60 : 0xffffff80106f18d3
0xffffff80f8cdbcb0 : 0xffffff80106f1021
0xffffff80f8cdbcf0 : 0xffffff80106f151a
0xffffff80f8cdbd70 : 0xffffff8010905cfa
0xffffff80f8cdbdd0 : 0xffffff80106f9ff2
0xffffff80f8cdbe20 : 0xffffff80106f296a
0xffffff80f8cdbe60 : 0xffffff80109650ee
0xffffff80f8cdbed0 : 0xffffff8010971b52
0xffffff80f8cdbf50 : 0xffffff80109e182a
0xffffff80f8cdbfb0 : 0xffffff80106ced33
BSD process name corresponding to current thread: launchd
Boot args: serverperfmode=1
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x0000000010400000
Kernel text base: 0xffffff8010600000
System model name: Macmini3,1 (Mac-F22C86C8)
System uptime in nanoseconds: 1018159461778
last loaded kext at 38032238857: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f92404000, size 36864)
last unloaded kext at 218306354237: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f9248a000, size 8192)
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com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleBluetoothMultitouch 75.15
com.apple.nke.l2tp 1.8
com.apple.nke.pptp 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.driver.AppleHDA 2.3.1f2
com.apple.driver.AGPM 100.12.69
com.apple.driver.ApplePlatformEnabler 2.0.5d4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.GeForce 8.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.nvenet 2.0.19
com.apple.driver.AppleUSBOHCI 5.2.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPortBrcm43224 600.36.17
com.apple.driver.AppleUSBHub 5.2.5
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.IOBluetoothHIDDriver 4.0.9f33
com.apple.driver.AppleMultitouchDriver 235.28
com.apple.nke.ppp 1.8
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.iokit.IOGraphicsFamily 2.3.5
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com.apple.iokit.IOAHCIFamily 2.2.1
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My Mac won't Shut Down and is running Slow
It began with my Mac not shutting down or restarting. The shutdown process will end with a white screan and the thinking icon in the center.
Slowly, over a few weeks, the comuter began running slowly. Now my apps seem to be freezing on me often. iPhoto, Aperature, & Light Room have all frozen on me at some point. Other programs run slow.
Do I have a hardware problem?
A Virus?
thanks in advance for your help.
Jason
Model Name: iMac
Model Identifier: iMac11,3
Processor Name: Intel Core i3
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Total Number of Cores: 2
L2 Cache (per Core): 256 KB
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My computer won't shut down and word is frozen
I have tried to shut my computer down and quit word but the file is frozen and I cannot access anything on my computer because the file is blocking it. Also, another program does not want to shut down. What do I do?
Force Quit.
Press command + option + esc keys together at the same time.
Wait.
When Force Quit window appears, select the application if not already.
Press Force Quit button at the bottom of the window.
Wait.
Force Shut Down.
Press and hold the Power button for 10 seconds or more. -
My pc won't shut down and connected devices are not communicating sucessfully
I have a HP p6741c with Windows 7.
My computer will not shut down anymore. I've had to do a hard shut down multiple times.
Also, my connected devices don't communicate properly.
I have a scan snap S1500 scanner, stamps.com scale, and an hp laser jed pro400 connected. The scanner and printer don't respond anymore when I try to scan and print. I have to manually shut down the computer, restart, then the printer will print docs from the queue that wouldn't print before but then the printer goes back to non-responsive again.
Please help!I would recommend downloading CCleaner and running it on your computer to clean it up a little bit. That may help to resolve some of your issues.
Here is a link to the download: CCleaner
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My iPhone 4s 5.01 loses wifi and won't shut down and can't open settings.
This is crazy. iPhone 4S running 5.01.
Twice now I've lost Wifi and cold not connect. When going to open settings to check status it won't open. The screen just crashes back to the springboard.
Then trying to force a shutdown I can't. The sleep button you usually hold for 4 seconds does not do anything so I have to hold sleep and home down to force a hard reset.
Has anyone else had this happen?
I've not performed a hard reset this time but I can't leave it like this for long. Does anyone need me to do anything before I do hard reset it?
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Mine is a new phone which I restored some settings to from my old 3g.
The problem has happened a dozen times and is getting more and more frequent.
What is really weird is that if you call the phone you can hear it rining on the call but NOTHING on the phone.
Getting completely hacked off with this.
156 views and 6 replies on this thread and still no answer........ -
2 problems -- ipod won't shut down and song skips
Hi --
on certain songs (I've figured out I think that it's those with album art), I select the song but the ipod plays the next song in whatever selection I have.
Also, sometimes I have a very hard time shutting off the ipod.
I keep installing the new updates of firm-ware but with the same problem ... any ideas???Try restoring your iPod with latest iPod Updater... Yes, I know, you updated.
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Hello I am trying to shut my gmail down and it won't shut down and neither will my computer
Hello
You can bring up Activity Monitor. Click on "Process Name" to sort alphabetically then scroll down to "Mail", highlight it and click on the stop sign with the X above.
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is their any person out there having same problem as me ? with their i touch it seem.s to have to have i mind of it,s, own ? every time i go to website our play music it takes off to either apple site or jumps to itouch settings
Well, firstly, you have posted on the wrong section of the forum. This is an iPad discussions. Anyway, regarding your issue, try to reinstall the iOS. I've never heard of iOS behaving like this. However, jailbroken iOS mayhave some wierd behaviours because of the access granted to the apps.
I hope it helps -
My Mac won't shut down after upgrading to Panther
I recently upgraded to Panther 10.3 from Jaguar 10.2.9. After Panther had installed successfully, I used software update and I'm now running Panther 10.3.9. However, since then my Mac won't shut down. It doesn't hang or freeze - it just does nothing at all.
I've made sure no applications are running or have frozen. I've tried booting up from the OS X disk and running Disk Repair, and I've also tried using the 'fsck' tool. (I entered '/sbin/fsck -f' in single-user mode). Nothing has worked.
Now each time I want to shut down, I have to force shut down. Can anyone help?
800 MHz PowerPC G4 Mac OS X (10.3.9) 1.5 GB SDRAMHard shutdowns can cause disk damage. You are better off leaving your Mac on until the problem is sorted.
Have you disconnected all peripheral devices (unmount firewire drives before disconnecting) except Apple keyboard and mouse and tried shutdown? Often peripherals can kick back a signal to the cpu preventing shutdown.
-mj
[email protected] -
Yosemite OS X 10.10.2 won't shut down
I have a 2011 iMac (2.8 GHz, Intel Core i7)
I recently updated to 10.10.2.
Things were working fine, but now my iMac won't shut down.
I go to the Apple in the upper left corner... Click on "shut down"... but then nothing happens.
Normally, there is a little prompt window asking if I really want to shut my computer down, or something, but that window has stopped popping up.
And that's it. My Mac just stays on. I then have to hold down the power button to get it to shut down.
And, now, my screensaver won't come on. Not even if I try to force it on. It just refuses to come on.
Any ideas on what happened and how to fix it??
Thanks!Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
IMac won't shut down after using Time Machine
Here is the thing: My iMac (late 2009, 24", 8 GB RAM) won't shut down when I use my external HD for Time Machine. After the back up I try to eject the external HD but the icon won't disappear on the screen, it only gets blank and is not clickable anymore. It is still visible in the menu of the Finder but with no ejection sign anymore. Programs that were open before won't close even if I use the forced shut down function. But it seems like they are closed as they don't appear on the list anymore. When I then try to shut down the whole system the screen goes black and the wheel turns for hours! So that I finally have to shut it down manually.
This happens only after using the external HD for the back ups and when I then try to eject it. If I don't eject it everything goes normal. If I don't connect it everything goes normal. Sure, you might say, hey leave it plugged in then. But as it is a 3 TB HD I also use it for my MBP so I have to eject it
Is this a known issue or a bug in the system of Yosemite? With Mavericks everything worked really well - no problems at all. On the MBP (late 2011, i7, 8 GB RAM) it also works well. So I am kind of annoyed the I always have to shut the iMac down manually which can't be that healthy for the system.
Any insights on that issue are highly appreciated - thanks a lot!
BirgitOkay, just realized that the same problem occurs with the MBP after rejecting the external HD
Icon gets blank, cannot be clicked anymore, while shutting down the MBP normally the screen goes black and the wheel is turning forever but nothing else happens. So I have to force it to shut down.
It seems to be a general problem with connecting an external HD once in a while for doing a time machine back up regularly and then eject it. So the question is: who has the same problem or does everybody have their HD permanently connected to their Macs for Back ups? Either by USB or WLAN? It never was a problem wit Mavericks and I don't want to permanently back up my system every hour - once a week is good for me BUT this cannot be adjusted in the time machine settings which would be a very good idea.
Any solution is still highly appreciated !!
Thanks a lot,
Birgit -
New MacBook Pro won't shut down.
I recently got a new MacBook Pro running Yosemite.
Very often (4 times out of 5) when I want to shut it down it doesn't do anything and I can wait and wait the top bar is gone but the dock remains accessible and the mac does't shut down. Most of the time I have to force the shut down and I don't like doing so.
Again, when I want to shut it down, the background and the dock remain visible but the top bar disappears.
The weird thing is that, the dock says finder is still opened but when I click on the app, it won't open it at all and other applications can be opened.
Anybody has a solution to that?
Thank you.A new Mac includes 90 days of complimentary telephone or chat support. Contact them here: Contact Us.
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My MacBookPro (mid 2012) will not complete the boot process. Yosemite's progress widget gets about 1/3 to 1/2 way across when the logo disappears and the screen goes all white for 10-15 secs, then the machine shuts down and restarts. This sequence will repeat seemingly forever unless I shut it down manually.
I upgraded to Yosemite from Mountain Lion a couple months ago, skipping Maverick completely, and I've done any associated updates that Apple told me about. I don't recall which version of Yosemite I have, but I'm sure it is the "latest and greatest".
I've tried re-starting in Safe Mode / Safe Boot and that does the same thing as described above except without the endless restarts. Instead of restarting at some point, SafeBoot proceeds to the white screen and then it hangs until I restart it manually. (I've waited as long os 20-30 minutes with no response).
When I tried the option-command-p-r key combo I never get any chimes or other noises besides the original 1 time boot sound that you would expect to get when starting up a macbook pro.
I was using the mac quite normally (meaning I was doing work I normally do on it and there was no indication of anything wrong) immediately prior to this happening.
The machine is BootCamp(ed) with Windows 8.1 which I use from a VMWare virtual machine instead of natively so that I can have both OSes running at the same time. I also think this is unrelated to my problem. I have been using this setup for more than 2 years.
My upgrade to Yosemite was uneventful and I thought it went well and was very smooth. I don't want to lead attention away from Yosemite, but at this point my problem does not seem related to the upgrade.
Any help is appreciated.Install or Reinstall OS X from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!I have this question too.
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