Yosemite App store glitch
I recently upgraded to Yosemite on my iMac and so far love it. The only problem so far is my upgrade alerts. It keeps telling me I should upgrade my pages, keynotes and numbers. When I try to do so it tells me it is not available for this apple id because it was bought by a different user or was refunded or cancelled. I tried changing my id which didn't work. Anyone else have this problem and what did you do?
Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
Step 1
A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
Step 2
If you get the alert when trying to update a bundled iLife app, select the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
Step 3
If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
Step 4
From the App Store menu bar, select
Store ▹ View My Account
Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
Step 5
According to a report, the error can result from changing the language setting of your Apple ID account. I can't confirm.
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If App store refuses to install or download an update, for some reason there is a direct connection with this problem and launch Pad. Go into Launch Pad and look for the item you are having trouble with. Click its icon, double click its icon, or if those don't work, hold alt and click the X on the corner of the item's icon then if its deleted from your Mac, go back into App Store into the prior purchases area and redownload it again.
I hope this helps someone else. I know figuring out the connection between Launch Pad and update issues took me forever to figure out. This may save someone out there struggling a lot of time to know.I would try with some basic troubleshooting....
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NOTE - when connecting wireless, you are going through a router. The router may have some of the "ports" blocked that are required to get these updates, and therefore connecting to the internet direct wire, would be my next step in troubleshooting -
A few people have put this up, but I'm hoping to help be the squeaky wheel in need of grease.
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I am not a man of infinite patience, Apple. I've heard good things about them Androids...If you just plain abuse it and you think vilonce is the problem you are going to make things even more horrible...
if you click try to buy the app and it dosent download the problem is that you down have enough space -
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I am then confronted with another window that states that I need to confirm my ID - and it has me enter my password again - then says I need to answer two security questions... which I did. It tells me I did not answer one or both correctly and to try again. I again entered what I absolutely KNOW is the correct info - and it repeatedly gave the same message... until it finally said I would be locked out from making any further purchases, and to contact customer support.
Funny - I can log in using iTunes on my MacBook Pro and am having no issues whatsoever with that. I can view my account, make purchases, etc.
So what gives?I have no idea what the deal is - but I somehow "fixed" this... I manually logged in to my apple ID on my MacBook Pro, went to the security section and confirmed my security question answers (I had them right, just as I thought). Closed out that page, went back to my iPhone and simply tapped the "go" button again (same answers, same questions) - and it logged in just fine...
Must have been an App Store glitch... -
On OS X Yosemite, can't open apps (facetime, app store) and safari preference.
Hi,
Since I updated my mac with OS X Yosemite, I find a lot of glitches and bugs.
- can't open the preference window in safari
- can't open face time
- the app store won't open either.
any ides on how I can fix that?
Thankshere's what appears for facetime not opening :
26/10/2014 18:45:52,063 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
26/10/2014 18:45:52,111 FaceTime[562]: Unable to load nib file: MainMenu, exiting
26/10/2014 18:45:52,115 com.apple.xpc.launchd[1]: (com.apple.FaceTime.56832[562]) Service exited with abnormal code: 1
safari preference not opening :
26/10/2014 18:48:25,303 Safari[344]: An uncaught exception was raised
26/10/2014 18:48:25,304 Safari[344]: *** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]
26/10/2014 18:48:25,308 Safari[344]: (
0 CoreFoundation 0x00007fff8af4a64c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff95c4b6de objc_exception_throw + 43
2 CoreFoundation 0x00007fff8adee068 -[__NSPlaceholderArray initWithObjects:count:] + 360
3 CoreFoundation 0x00007fff8ae546b4 +[NSArray arrayWithObjects:count:] + 52
4 Safari 0x00007fff932dd40a -[GeneralPreferences _defaultWebBrowserMayHaveChanged] + 135
5 Safari 0x00007fff932d9ffa -[GeneralPreferences moduleWasInstalled] + 46
6 AppKit 0x00007fff8cf62387 -[NSPreferences _selectModuleOwner:] + 3501
7 AppKit 0x00007fff8cf60fcd -[NSPreferences _setupPreferencesPanelForOwner:] + 418
8 AppKit 0x00007fff8cf61086 -[NSPreferences showPreferencesPanelForOwner:] + 30
9 Safari 0x00007fff930bf477 -[AppController showPreferences:] + 128
10 libsystem_trace.dylib 0x00007fff8c978cd7 _os_activity_initiate + 75
11 AppKit 0x00007fff8cbb45e7 -[NSApplication sendAction:to:from:] + 410
12 Safari 0x00007fff93124235 -[BrowserApplication sendAction:to:from:] + 106
13 AppKit 0x00007fff8cbce72a -[NSMenuItem _corePerformAction] + 382
14 AppKit 0x00007fff8cbce447 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
15 libsystem_trace.dylib 0x00007fff8c978cd7 _os_activity_initiate + 75
16 AppKit 0x00007fff8cc1bce6 -[NSMenu performActionForItemAtIndex:] + 131
17 AppKit 0x00007fff8cc1bc56 -[NSMenu _internalPerformActionForItemAtIndex:] + 35
18 AppKit 0x00007fff8cc1baa2 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107
19 AppKit 0x00007fff8cbc403b NSSLMMenuEventHandler + 724
20 HIToolbox 0x00007fff8f6c432c _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1260
21 HIToolbox 0x00007fff8f6c376e _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 386
22 HIToolbox 0x00007fff8f6d8286 SendEventToEventTarget + 40
23 HIToolbox 0x00007fff8f70d795 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueE ventRef + 428
24 HIToolbox 0x00007fff8f740e8d SendMenuCommandWithContextAndModifiers + 59
25 HIToolbox 0x00007fff8f740e34 SendMenuItemSelectedEvent + 188
26 HIToolbox 0x00007fff8f740d06 _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 96
27 HIToolbox 0x00007fff8f7488b1 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 702
28 HIToolbox 0x00007fff8f74849e _HandleMenuSelection2 + 446
29 AppKit 0x00007fff8cb49e6e _NSHandleCarbonMenuEvent + 277
30 AppKit 0x00007fff8c9e5b90 _DPSNextEvent + 1843
31 AppKit 0x00007fff8c9e4fd0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
32 Safari 0x00007fff93124f20 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
33 AppKit 0x00007fff8c9d8f73 -[NSApplication run] + 594
34 AppKit 0x00007fff8c9c4424 NSApplicationMain + 1832
35 libdyld.dylib 0x00007fff943cd5c9 start + 1
36 ??? 0x0000000000000001 0x0 + 1
Finally the one for the app store not opening
26/10/2014 18:50:31,829 App Store[566]: Unable to load nib file: MainMenu, exiting
26/10/2014 18:50:31,834 com.apple.xpc.launchd[1]: (com.apple.appstore.69612[566]) Service exited with abnormal code: 1
Hope it helps.
Thanks for your help. -
I'm using a mid 2014 13" rmbp. I reinstall the Yosemite due to the wifi issue, when finished, the iMovie was not installed, I try to download it from app store, but it's not free. How can I get iMovie back?
It's something to do with the main user account (not iTunes account) on my Mac because I logged in with another account and it downloaded fine, I installed it on the HDD and even though the date in App Store was 16th October 2014, it is the full installer of 10.10.2.
To try to resolve this problem, I have copied the installer app elsewhere and deleted it but App Store still will not allow me to download it with my main user account yet just allowed me to update iTunes.
I had a brainwave last night that it might have been related to me changing the default downloads folder to one not on my boot drive (to save disk space on my main boot drive) but having changed it back, tried again, rebooted and tried yet again, deleted my App Store preferences. nothing has worked. -
I upgraded my Macbook Pro (early 2011) to OS X Yosemite 10.10.3. Now, I cannot open iPhoto. It says I have to download older version of iPhoto. When I go to the app store, it says: The version of iPhoto installed on this Mac is not compatible with OS X Yosemite. Download the latest version for free from the Mac App Store. the it says: "The item you've requested is not currently available in the U.S.Do I need to find my original Macbook disk and install it back and go from there? Did I loose all my pics? Do I really ned it if they are all visible from the new "Photos" App? HELP!
Try Terence's instructions here Is Iphoto gone ? i want it back!
Pete -
I am trying to download Yosemite. Repeatedly getting message:There was an error in the App Store. Please try again later."
That cryptic error message might mean that the payment information in your account is invalid. Check with your credit-card issuer to see whether a charge was denied. If not, see below.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing. -
App Store showing blank pages in Yosemite
After my update to Yosemite the AppStore behaves severely crippled.
The main "Featured" , "Top Charts", "Updates" and "Purchases" page work normal,
however the "Categories" page only shows the category titles, and worse: going into any detail page for an App gives me a completely blank page.
I already tried to restarted to system, but no change.
When starting AppStore from the iTerm the following error is included on startup (not sure if it's an expected message):
2014-12-02 10:50:01.130 App Store[9040:43093] Unknown class 'FRPageController', using 'NSObject' instead. Encountered in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.
2014-12-02 10:50:01.131 App Store[9040:43093] Failed to connect (delegate) outlet from (NSObject) to (FRNavigationController): missing setter or instance variable
2014-12-02 10:50:01.132 App Store[9040:43093] Failed to connect (view) outlet from (NSObject) to (FRWindowBackgroundView): missing setter or instance variable
2014-12-02 10:50:01.132 App Store[9040:43093] Failed to connect (pageController) outlet from (FRNavigationController) to (NSObject): missing setter or instance variable
2014-12-02 10:50:01.171 App Store[9040:43093] NSWindow warning: adding an unknown subview: <_NSThemeCloseWidget: 0x7fae91f23430>
2014-12-02 10:50:01.173 App Store[9040:43093] Call stack:
0 AppKit 0x00007fff95b5ba9c -[NSThemeFrame addSubview:] + 107
1 AppKit 0x00007fff9554aa3f -[NSView addSubview:positioned:relativeTo:] + 208
2 StoreUI 0x0000000100a1e10a -[FRWindow handleToolbarViewChangedNotification:] + 1085
3 CoreFoundation 0x00007fff976e8cbc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
4 CoreFoundation 0x00007fff975da1b4 _CFXNotificationPost + 3140
5 AppKit 0x00007fff954c6989 -[NSView _postFrameChangeNotification] + 422
6 AppKit 0x00007fff954c5996 -[NSView setFrameOrigin:] + 862
7 StoreUI 0x0000000100a1df90 -[FRWindow handleToolbarViewChangedNotification:] + 707
8 StoreUI 0x0000000100a1db24 -[FRWindow setToolbar:] + 183
9 App Store 0x00000001009f214f App Store + 8527
10 AppKit 0x00007fff956dc4e7 -[NSWindowController _windowDidLoad] + 586
11 AppKit 0x00007fff956c36a2 -[NSWindowController window] + 110
12 App Store 0x00000001009f19c8 App Store + 6600
13 CoreFoundation 0x00007fff976e8cbc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
14 CoreFoundation 0x00007fff975da1b4 _CFXNotificationPost + 3140
15 Foundation 0x00007fff97963ea1 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
16 AppKit 0x00007fff9548e187 -[NSApplication finishLaunching] + 440
17 AppKit 0x00007fff9548dc51 -[NSApplication run] + 128
18 AppKit 0x00007fff954792d4 NSApplicationMain + 1832
19 libdyld.dylib 0x00007fff908dc5c9 start + 1
20 ??? 0x0000000000000001 0x0 + 1
2014-12-02 10:50:03.094 App Store[9040:43093] addOperation <ISProcessPropertyListOperation: 0x7fae91c9a8f0>{name = '(null)'}
I've also performed a "Linc Davis system analysis", the results of which can be found here in Pastebin:
http://pastebin.com/1J2cXYZx
Any suggestions?
Thanks,
MartijnPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
After upgrading to Yosemite, iphoto has a white symbol across it indicating it needs to be upgraded. When at the app store the install option is not available?
What version of iPhoto do you have?
iPhoto Upgrade under Mavericks see post by Old Toad -
App store won't let me update iphoto since upgrading to yosemite
i just upgraded to Yosemite, and now my dock shows the iPhoto icon with a slash over it saying that it's not compatible with Yosemite. when i go to the app store to update i get the message as follows -
Update Unavailable with This Apple ID
This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
unfortunately i can't even find out what version of iPhoto i'm running because i can't open it.
anyone have any ideas on what's wrong? thanks in advance!You should be able to go the Mac App Store, login with your Apple ID that you have set up and registered, and then since you just bought the iMac New you should find those two Apps to click on listed in the "Purchases" List that is associated with your Apple ID account. You may or may not need to, for Free, redownload those two Apps from the Purchases List to trigger allowing Free Updates. I'm not sure, not having done this that way.
Hope this helps
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