Yosemite - Cannot log in to the Message app

Dear all,
I have a Macbook Pro mid-2009 with Yosemite. I cannot log in to the Message app with my Apple ID. When I try to log in, a window pops up and ask me to contact the Apple assistance. My Apple ID works though with my iPhone and iPad. What should I do ?
Many thanks for you help.

Hi,
That sounds like it is not creating the IDS item from the Keychain again.
Check the Apple Menu item in the Finder > About this Mac and see if the Serial Number is visible in the info panel.
If it is there use the Finder > GO Menu whilst holding down the ALT key and selecting the Library at appears.
Navigate to Preferences.
Find the com.apple.ids.service.com.apple.madrid.plist item and Drag it to the Trash.
Restart the app again.
This.plist holds the Apple ID being used for the iMessage ID and deleting it will require you to re-enter it in Messages.
You may also see the pop up about any other devices using the same Apple ID if you have linked them.
If this does not work you will have to consider calling Apple Support and have them look at the iMessages Server responses to the Login.
Calls about an Apple ID issue should be free.
There are other known issue that only effect an Apple ID whilst it is being used with the iMessages Servers from a  Mac.
Ask to speak to a Level 2 person if you have difficulties with the Level 1 person.
7:37 PM      Friday; December 5, 2014
​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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