Yosemite install problem, Lightroom 5.6
Hello, I've a installation problem on Yosemite system. At the first start, after install package and activate product, i've error message (I'm French user) : "Une erreur s'est produite lors de la tentative de changement de modules."
I can translate the error message at : "An error occurred while attempting to change modules"
I don't know if it's the real English text
Other problem, when I test to relaunch Lightroom, it restart the activate serial number process.
An idea to resolve my problem ?
Thanks for your help and sorry for my english
Thank you to everyone who has viewed my question I appreciate your time looking to see if you could offer help. I was able to ad my 2014 file back into lightroom pretty easily thank goodness my 10 month old daughters whole life captured in digital files lives in there. I am still having my first problem reguarding auto importing so if any of you could weigh in on that I would really appreciate some help. thanks in advance everyone.
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please help.
Kaj Aarup
DenmarkHi,
thanks for mail. I now tried again to activate lightroom by copying the serial number on Adobe webside/my account. Unfortunately same result: I got the following message:
The serial number is invalid. Please try again: if the problem persist, please contact customer support.
Unfortunately the could or would not help - only referred to this chat page.
I have serial numbers for both version 4 and 5 and of course downloaded the latest, which is version 5.
regards
kaj
Den 10/03/2015 kl. 11.37 skrev NicHamilton <[email protected]>:
I got a new MacBook pro and want to install my lightroom and elements 11.
created by NicHamilton <https://forums.adobe.com/people/NicHamilton> in Photoshop Lightroom - View the full discussion <https://forums.adobe.com/message/7271945#7271945>
Hi Kaj,
firstly this is a user to user forum so it's not our website, nevertheless I'm sure we can help you.
Firstly, are the serial numbers you're using for the same version of Lightroom?
If they are, then I'd suggest copying the serial numbers straight from your profile on the Adobe website to the Lightroom screen rather than retyping. It's easy to mistype even when you're sure you're not (we've had several such instances in the past).
Can you five us the exact wording of the error message (or a screen grab as long as it doesn't reveal the serial numbers as this a public forum)?
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7271945#7271945 and clicking ‘Correct’ below the answer
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Start a new discussion in Photoshop Lightroom by email <mailto:[email protected]> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=33 16>
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8 GB RAM Upgradeable
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SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 [Click for support]
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Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
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DigidesignMbox2 [Click for support]
Digidesign Mbox 2 Pro [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
MacFUSE [Click for support]
Perian [Click for support]
PenTablet [Click for support]
XDCAM Drive Monitor [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 408.02 GB
Destinations:
Time Capsule [Local]
Total size: 799.52 GB
Total number of backups: 18
Oldest backup: 2014-11-12 02:44:18 +0000
Last backup: 2015-02-17 14:14:45 +0000
Size of backup disk: Too small
Backup size 799.52 GB < (Disk used 408.02 GB X 3)
Top Processes by CPU: ℹ️
20% mds
5% WindowServer
2% Google Chrome
1% launchd
1% prl_disp_service
Top Processes by Memory: ℹ️
515 MB Final Cut Pro
378 MB softwareupdated
309 MB Google Chrome
215 MB Google Chrome Helper
206 MB mds_stores
Virtual Memory Information: ℹ️
220 MB Free RAM
3.56 GB Active RAM
3.34 GB Inactive RAM
1.45 GB Wired RAM
7.56 GB Page-ins
4 MB Page-outs
Diagnostics Information: ℹ️
Feb 18, 2015, 04:35:18 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-02-18-163518_[redacted].crash
Feb 18, 2015, 04:29:01 PM /Library/Logs/DiagnosticReports/backburnerManager_2015-02-18-162901_[redacted]. crash
Feb 18, 2015, 04:11:30 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-02-18-161130_[redacted].crash
Feb 18, 2015, 04:04:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-02-18-160444_[redacted].crash
Feb 18, 2015, 01:49:37 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-02-18-134937_[redacted].crash
Feb 17, 2015, 05:36:32 PM Self test - passedPlease read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Shut down from safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
Installation problem lightroom
Have a problem installing the lightroom update 5.7.1 (from 5.4) OS Win7Pro (same on 2nd PC with Win8.1) Cannot extract the files. I'm admin and there is enough place on the disc !
Thanks for your quick reaction.
I have done what you suggested, downloading Lightroom version 4.4, but the problem remains the same. The error message now mentions "..former version 4.4..". It seems the problem is actually related to version 4, since the beta version of 5 (which I received for comments) has installed smoothly. Is there any conflict possible between 4 and 5?
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