Yosemite Install Woes
I am hoping someone will be able to help please, after three days of battling an upgrade that went wrong. I've documented this as fully as I can since I see a lot of comments from people trying to help here asking for specific steps that we (those of us with the problems !) have undertaken. Sorry if its a bit long :
I have a 27" iMac 2010, and I think it was running OS X Lion or Mountain Lion (can't see anymore !). In retrospect I'm not sure if this was the correct upgrade step, but I tried to upgrade directly to Yosemite over the weekend, and after completion the Mac rebooted straight into Recovery mode. The internal Macintosh HD SATA Drive was locked, even though I did not have File Vault switched on. I was able to unlock it by first selecting it as a reboot drive, unlocking it and then going back to the Recovery screen to select Time Machine Backup. However, my Time machine backup, on a WD My Book Live Duo, failed to work - the OS could not see a valid TM backup. It was at this multiple failure point I began to show some signs of slight worry...........
So, I tried to download OS X Lion from the internet (Recovery mode option). The download worked for the US Store only (not UK where not available), but still failed to boot in anything but recovery mode.
I tried Command -R, Option boot etc etc but still the same recovery screen appeared.
I then went into Disk Utils and saw that my Macintosh HD with all my data was greyed out and showed a locked logical partition. I tried to get around this by re-selecting it as boot drive, unlocking it and then returned to the Disk Utils window. This then showed it as a verified SMART drive. I verified the disk and repaired any broken links etc. Still it would not reboot into anything but Recovery Mode, reverting again to a locked logical partition for the Macintosh HD internal SATA drive after each reboot.
So I then unlocked it as before, and tried to Option- turn off Encryption in the File Menu. An error message stated that it was unable to turn off encryption.
I'm thinking I'm stuck....then I went back into the Terminal Window and accessed the /dev that is the Macintosh HD SATA drive. Under /Users/username all my data was there intact !.
My last step was to go back to Disk Utils, hook up an empty 2TB external WD elements drive and then select it as Restore Drive for the Macintosh HD. It took 20 hours but all the data (not Apps) was copied to it. So at least I got the data.
I could now completely erase my HDD and start again afresh, but if I could find a way of getting back in so I can see if I could at least solve the problem, since it doesn't seem to me to be a hard drive failure issue, but more of an OSX installation error. Is there any solution that you are aware of that could get me back to a position where my Macintosh HD could reboot and allow me access to my files and maybe even try to figure if I can restore what I thought was Time Machine via the OS-X. I don't want to just trash the drive before understanding if it can be at least restarted.
Thanks very much
Paul
That's the issue - I'm not able to actually click on anything. I'm able to enter my password for my Apple ID, but cannot get past the terms and conditions page. When I've tried to click accept to move on, the system won't let me because the accept button is grayed out. I've now tried to reboot at least ten times, and each time I restart, I get a message that says something along the lines of "you shut down because of a problem. To restart the programs that caused the problem, click ok." When i try to click cancel instead, I'm unable to do that either, and it takes me into this loop.
I've to single click, right click, left click, double click - everything - and nothing works.
On the restarts, I've tried to boot into recovery mode, and that isn't working either. Is my only option taking it in somewhere to have it fixed? Clearly what I am doing here at home isn't working, and I'm not Mac savvy enough to fix it on my own.
Similar Messages
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Downloaded and installed os x yosemite on iMac that was purchased originally with Mavericks. When power button is pressed I get start up audio tone and then the the black screen with the white apple symbol with the progression bar. The bar moves very slowly two about one third and then the mouse cursor appears and there it stalls for around two minutes. After the wait the login screen appears and it operates normally. This whole process before update would only take maybe 30 seconds.
If I try the web recovery process it will revert back to Mavericks any suggestions on what this might be. I do have an external Mac passport pro external drive that does have time machine enabled and has been there for months.
ThanksAfter spending a number of hours with Apple Care personnel I was connected with a supervisor and finally got the iMac to boot up on every attempt and in a reasonable amount of time. Login screen now comes on in 30 to 40 seconds and computer is usable within a total time of 1 minute to 1minute 30 seconds.
Here was the process. Tried to download whole operating system with reinstall from utilities menu at power on and at 7 hours progress bar stalled at one third the way. Reason, time machine external hard drive was still connected during process. Disconnected all external connections except power and tried download again. This time whole operating system downloaded in 15 to 20 minutes. Yosemite installed and rebooted automatically and booted to login screen, signed in then to desktop, but boot took around five minutes. Shutdown and connected all peripherals, i.e.. ext. HD, DVD, printers and tried to start. iMac stalled at 2 minutes into progression bar with white apple symbol before login screen. Removed peripherals and tried again and still stalled and would not boot.
What was done to correct is as follows. Started iMac in Safe Mode, cleared all items in cache from Macintosh HD/Library folder and System /Library folder, system start up items, launch agents, and launch daemons contents cleared, removed printers in system preferences, ran disk utilities verify and repair of disk and disk permissions. Shutdown and removed power from iMac. With no peripherals system then booted normally. Reconnected peripherals while iMac was still on and added printers back to system preferences and all is well.
So it seems only reasonable that the downloading problem was hindered by the time machine external hard drive, to which an Apple rep. agreed and the extremely slow boot up or stalled boot up was caused by items in the start up and launch folders. I will state here that I was using my ISP's anti virus software for the Mac which was in the launch folders and most likely was causing the boot up problems. -
Keeps crashing after Yosemite install - Need thoughts on what to do...
My 2013 Macbook Air keeps crashing after Yosemite install, time between crashes are more random than consistent and it can be anytginh from one hour to 6 hours between crashes. Enclosed the report below with the hope that someone has some tips on what to do here.... I've formatted the computer, reinstalled the OS and checked the drive for errors and I've found nothing so far.
Would be very grateful for any thoughts/tips on what to do here...
Anonymous UUID: BEEFE0EB-6E39-4774-2F21-C8DB361123F7
Tue Oct 21 23:43:49 2014
*** Panic Report ***
panic(cpu 0 caller 0xffffff8007d7a590): "a freed zone element has been modified in zone kalloc.1024: expected 0xdb989f771eb1bbd8 but found 0x60002, bits changed 0xdb989f771eb7bbda, at offset 0 of 1024 in element 0xffffff8018915c00, cookies 0x3f0011f6db804ed8 0x5352198c01c0537"@/SourceCache/xnu/xnu-2782.1.97/osfmk/kern/zalloc.c:496
Backtrace (CPU 0), Frame : Return Address
0xffffff81102c32d0 : 0xffffff8007d3a811
0xffffff81102c3350 : 0xffffff8007d7a590
0xffffff81102c33c0 : 0xffffff8007d79c17
0xffffff81102c3400 : 0xffffff8007d78de7
0xffffff81102c3530 : 0xffffff800813160e
0xffffff81102c36d0 : 0xffffff800812aab9
0xffffff81102c3760 : 0xffffff8008140ccf
0xffffff81102c3930 : 0xffffff8007f3f2f8
0xffffff81102c3a10 : 0xffffff8007f3ea95
0xffffff81102c3b40 : 0xffffff8007f52005
0xffffff81102c3b90 : 0xffffff8007f62505
0xffffff81102c3d90 : 0xffffff8007f56d87
0xffffff81102c3f50 : 0xffffff800824dcb2
0xffffff81102c3fb0 : 0xffffff8007e3ac46
BSD process name corresponding to current thread: PhotoStreamAgent
Mac OS version:
14A389
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000007a00000
Kernel text base: 0xffffff8007c00000
__HIB text base: 0xffffff8007b00000
System model name: MacBookAir6,1 (Mac-35C1E88140C3E6CF)
System uptime in nanoseconds: 16215962667183
last loaded kext at 9812882932706: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f8a0e1000, size 389120)
last unloaded kext at 1736098368348: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f895e6000, size 16384)
loaded kexts:
com.apple.filesystems.smbfs 3.0.0
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.iokit.IOBluetoothSerialManager 4.3.0f10
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AGPM 100.14.37
com.apple.driver.ApplePlatformEnabler 2.1.0d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD5000Graphics 10.0.0
com.apple.driver.AppleHDA 266.5
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleBacklight 170.4.12
com.apple.driver.AppleUSBEthernet 2.4.7
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AirPort.Brcm4360 900.19.8
com.apple.driver.AppleCameraInterface 5.23.0
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AppleIntelFramebufferAzul 10.0.0
com.apple.filesystems.autofs 3.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AppleTopCaseHIDEventDriver 46.2
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleUSBXHCI 705.4.14
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.IOBluetoothHIDDriver 4.3.0f10
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.iokit.IOSurface 97
com.apple.driver.DspFuncLib 266.5
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleHDAController 266.5
com.apple.iokit.IOHDAFamily 266.5
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.iokit.IOBluetoothFamily 4.3.0f10
com.apple.iokit.IO80211Family 700.52
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.iokit.IOAcceleratorFamily2 156.4
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471
com.apple.driver.AppleHIDKeyboard 175.5
com.apple.driver.AppleHSSPIHIDDriver 26.2
com.apple.driver.AppleMultitouchDriver 260.30
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.driver.AppleHSSPISupport 26.2
com.apple.driver.AppleIntelLpssSpiController 2.0.45
com.apple.driver.AppleIntelLpssDmac 2.0.45
com.apple.driver.AppleIntelLpssGspi 2.0.45
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookAir6,1, BootROM MBA61.0099.B16, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.12f143
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.124.12.8)
Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: My Passport 0824
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
Yosemite install a complete fail, how can I get my computer to work again?
i Tried to install Yosemite and the computer (Mac mini) failed on the install. Tried to restart and then unplugged. Turns out some of the OS installed and can no longer get my computer to reach the home screen. After starting the status bar gets halway and then stops. How can I make my computer usable again? Any help is greatly appreciated.
Hi Yosemitenightmare,
I'm sorry to hear you are having issues with your Yosemite install. If there was an interuption or failure during the initial installation and now your Mac won't start up successfully, you may want to try reinstalling the OS, as outlined in the following article:
OS X Yosemite: Reinstall OS X
Regards,
- Brenden -
This is on a Mac Mini, running Mavericks, with a fusion drive (1TB/128GB), and 85GB free space.
Any ideas?I too experienced the Low Disk space event… I hit the restart button and the install started again… I thought I got caught in a loop.
On the third time seeing the crawl bar for the Yosemite install I hit the Power Button and force killed the whole process.
Upon rebooting I saw horizontal black and white bars across the screen and VERY Slow everything.
Boot, Icon Bounce, Application Launch, Keyboard response… etc.
I was able to get to the Desktop and then I re-installed Yosemite. Dragging a window was laggy, and jerky…
On the third install of Yosemite things improved some, almost but not quite as fast as Mavericks … Some improvement but copy/writes remained very slow.
I now notice that some Applications such as “Clean My Mac” fail to launch and am still finding out if all are functional.
I have a home rolled Fusion Drive.
Currently I am considering a Clean Yosemite install and a TM restore.
Console and Activity Monitor report callservicesd and Chromehelper among others not responding…
I am on hold for the last ten minutes to Apple Support... They must be VERY busy today... -
Since I have Yosemite on my iMac I can't view PDF files in Safari anymore. It keeps telling me to upgrade my Adobe Reader, but it is the latest version. Please help? I don't have this problem on my Macbook that does not have Yosemite installed.
Back up all data before making any changes. Please take each of the following steps until the problem is resolved.
Step 1
If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.
Step 2
There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.
Step 3
If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and check the box marked
Allow Plug-ins
Then click
Manage Website Settings...
and make any required changes to the security settings for the Adobe PDF plugin.
Step 4
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.
From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
Step 5
The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others—I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.
Step 6
Do as in Step 4 with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari. -
Messages font is missing after Yosemite install
Hi everyone,
I installed Yosemite and a few days later when using Messages I noticed that a font seems to be missing in the UI window to the right of the person's name.
I don't remember what this line of text is for but it's clearly missing from the main system fonts library and I can only assume this happened after the Yosemite install since everything was fine before this.
Can anyone identify what that typeface was/is ?
here's a screengrab:For others.
You needs AppleGothic (this is involved in logging in the iMessages account)
Helvetica Neue - this displays the text in the Chats/Conversations.
Lucida Grande is used when displaying the Buddy Lists for the Group title bars.
This bit that is "wrong" in the pic is the Date item for each chat.
This may be Lucida Grande as well but I cannot disable the Font to check.
8:25 pm Tuesday; April 14, 2015
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
Have photoshop cs6 for windows and am now migrating to a mac with Yosemite installed.
Where can I download the cs6 for mac? And can I use the same serial no that I received for windows.You need to run a platform swap:
Order product | Platform, language swap
Until it's through, you can use the trial version.
Download CS6 products
Mylenium -
Messages stuck in updating after Yosemite install
Messages stuck in updating after Yosemite install. Tried re-install of Yosemite and quit messages, still unable to access.
Hi,
Go to the ~/Library/Attachments folder. (well it should be a folder).
If it is not a Folder then rename it and create a New folder with the same name.
restart Messages.
Or if you have a Time Machine backup replace the Non folder item with an Original from just before the update.
9:22 pm Saturday; January 17, 2015
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
My MacBook Pro's internal SuperDrive has stopped recognizing CDs/DVDs after Yosemite install
After upgrading to Yosemite, my MacBook Pro's (early 2011) internal SuperDrive has stopped recognizing CDs/DVDs after Yosemite install. It takes them in and will eject them with the keyboard button, but they will not mount. Disk Utility shows the SuperDrive and shows the inserted media, but will not mount the disk. That button is grayed out. Please help! I still have training libraries and music I access on such media. Thx!
UPDATE: I discovered some forum posts about a similar issue with Mavericks that recommended re-installing the system to fix the problem. I realized that I rarely restart my computer unless there's an update that requires it, and decided before undertaking a full re-install of Yosemite to simply restart my computer again. THIS WORKED! The SuperDrive is now mounting CDs and DVDs. Not sure what the issue was, but if anyone else has this issue I hope this will save you hours of frustration.
-
Iphoto library after Yosemite install won't upgrade
I have a MacBook 13 in from late 2009 w/ 2.26 GHz Intel Core Duo and 2 GB 1067 MHz DDR3. I have 105 GB free and 88 GB iphoto library.
I upgraded to Yosemite and when I open iPhoto it says that the library needs to be upgraded. When I choose upgrade, the status window almost completes, but then gets stuck before the very end (even after a few hours).
I am not sure which version of iPhoto I had pre-Yosemite. When I tried to do the iPhoto 9.1 update, it says that I need 9.0 installed first. Do I need to buy and install 9.0 (as part of iLife 11)? I can't determine which version of iPhoto I currently have on my computer (About iPhoto is grayed out), so I am not sure if I even need to install a version prior to 9.0? Could this be causing the problem w/ the library upgrade?
Is the 2 GB memory too little and contributing to this problem?
I did backup with Time Machine prior to the Yosemite install (had iOS 10.7.5).NotaPipe:
Welcome to the Apple Discussions. That has happened to others and the following has been able to fix it for some: download and run BatChmod on the iPhoto Library folder with the settings shown here, substituting your account name for mine. You can either type in the path to the folder or just drag the folder into that field.
Give it a go and see if it will help you also.
Do you Twango? -
My computer is running slow after Yosemite install -but in the Mail program, when I open an email and then open the attachment -all is good -when I close the attachment the Mail program goes away, and I have to reopen it in my Dock -every time.
I tried this, but no luck. I went to Previous System>Users. There is nothing inside the "Users" folder, so I hit a dead end.
I can find my new e-mails -- those that came in since I re-installed the system -- in my NEW system (which I did to see if I was correctly understanding the advice), by going to Users>Home>Library>Mail>POP account name>Inbox.
Let me add a new question: I am running PhotoShop C3. It opens OK, and I can use it, but when it opens I get this message: "One or more files for Adobe Application Support folder are missing. Please re-run the PhotoShop installer."
I don't like re-installing working programs if I can avoid it, because it always seems to lead to other issues. Any idea what files are missing, and where it/they might be in the Previous System folder?
thanks
Mike -
My display is non hdcp compliant after Yosemite install
My display is non hdcp compliant after Yosemite install, fix this?
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
Since yosemite install, I cannot openAI cs5.5 -error msg
since yosemite install, I cannot open ai cs5.5 -error msg is "an unknown error has occurred (-50). Adobe illustrator will now quit, I have spent ages trying to find fix and since I downloaded the app, am not sure what to do, can I re-install online from Adobe site? I cannot figure out why all other apps are working, except AI
thanksTry to install java from below link and try once
Java for OS X 2014-001 -
Very long shutdown time after Yosemite install
After installing Yosemite my Macbookpro has shutdown times of over more than 5 minutes. This is what i got from Etrecheck.
Problem description:
very long shutdown time after yosemite install
EtreCheck version: 2.1.8 (121)
Report generated 19 Feb 2015 01:19:39 CET
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Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 868
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6490M - VRAM: 256 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: one day 7:40:33
Disk Information: ℹ️
Hitachi HTS545050B9A302 disk0 : (500,11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (90.86 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
LaCie LaCie Device 500,11 GB
EFI (disk2s1) <not mounted> : 210 MB
MINI DAVID HDD (disk2s2) /Volumes/MINI DAVID HDD : 499.76 GB (62.48 GB free)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/sysctl.conf - Exists
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Karabiner.app
[not loaded] org.pqrs.driver.Karabiner (10.2.0 - SDK 10.9) [Click for support]
/Library/Parallels/Parallels Service.app
[not loaded] com.parallels.kext.prl_hid_hook (7.0 15106.786747) [Click for support]
[not loaded] com.parallels.kext.prl_hypervisor (7.0 15106.786747) [Click for support]
[not loaded] com.parallels.kext.prl_netbridge (7.0 15106.786747) [Click for support]
[not loaded] com.parallels.kext.prl_usb_connect (7.0 15106.786747) [Click for support]
[not loaded] com.parallels.kext.prl_vnic (7.0 15106.786747) [Click for support]
/System/Library/Extensions
[not loaded] com.Avid.driver.AvidDX (4.7.1) [Click for support]
[loaded] com.Cycling74.driver.Soundflower (1.5.1) [Click for support]
[not loaded] com.SafeNet.driver.Sentinel (7.3.0) [Click for support]
[not loaded] com.avid.driver.Avid_SCSI (1.2.0) [Click for support]
[not loaded] com.avid.driver.Avid_SCSI_RBC (1.2.0) [Click for support]
[loaded] com.cisco.kext.acsock (1.1.0 - SDK 10.2) [Click for support]
[not loaded] com.digidesign.fwfamily.driver (8.0.4f1) [Click for support]
[not loaded] com.digidesign.mbox2.boot.driver (8.0.4f1) [Click for support]
[not loaded] com.digidesign.mbox2.driver (8.0.4f1) [Click for support]
[not loaded] com.freecom.driver.BoulderScsi (1.0.0d1) [Click for support]
[not loaded] com.metakine.handsoff.driver (2.0.8 - SDK 10.6) [Click for support]
[not loaded] com.nvidia.CUDA (1.1.0) [Click for support]
[not loaded] com.paceap.kext.PACESupport (5.7.2b8) [Click for support]
[not loaded] com.paceap.kext.PACESupport2 (5.7.2b8) [Click for support]
[not loaded] com.paceap.kext.pacesupport.master (5.7.2b8) [Click for support]
[loaded] com.rogueamoeba.HermesAudio (3.0.1) [Click for support]
[not loaded] com.sony.filesystems.pdudf (4.03.0d006 - SDK 10.6) [Click for support]
[not loaded] com.sony.filesystems.pdudfr (4.03.0d006 - SDK 10.6) [Click for support]
[not loaded] com.sony.scsi.PDW-U1 (4.03.0d006 - SDK 10.6) [Click for support]
[not loaded] com.wacom.kext.pentablet (5.3.5 - SDK 10.9) [Click for support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.7.2b8) [Click for support]
[not loaded] com.paceap.kext.pacesupport.panther (5.7.2b8) [Click for support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.7.2b8) [Click for support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.7.2b8) [Click for support]
Startup Items: ℹ️
ciscod: Path: /System/Library/StartupItems/ciscod
CUDA: Path: /System/Library/StartupItems/CUDA
Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
PACESupport: Path: /Library/StartupItems/PACESupport
ProTecVb: Path: /Library/StartupItems/ProTecVb
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[unknown] c om.apple.coreservices.appleevents.plist [Click for support]
[unknown] c om.apple.diskarbitrationd.plist [Click for support]
[unknown] c om.apple.mDNSResponder.plist [Click for support]
[unknown] co m.apple.securityd.plist [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[loaded] com.cisco.anyconnect.gui.plist [Click for support]
[running] com.epson.epw.agent.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.metakine.handsoff.agent.plist [Click for support]
[loaded] com.nvidia.CUDASoftwareUpdate.plist [Click for support]
[failed] com.parallels.desktop.launch.plist [Click for support]
[loaded] com.parallels.DesktopControlAgent.plist [Click for support]
[running] com.parallels.vm.prl_pcproxy.plist [Click for support]
[running] com.wacom.pentablet.plist [Click for support]
[running] net.culater.SIMBL.Agent.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[failed] com.autodesk.backburner_manager.plist [Click for support]
[running] com.autodesk.backburner_server.plist [Click for support]
[failed] com.autodesk.backburner_start.plist [Click for support]
[running] com.cisco.anyconnect.vpnagentd.plist [Click for support]
[running] com.digidesign.fwfamily.helper.plist [Click for support]
[running] com.edb.launchd.postgresql-8.4.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[running] com.metakine.handsoff.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.parallels.desktop.launchdaemon.plist [Click for support]
[loaded] com.rogueamoeba.hermes.plist [Click for support]
[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
[loaded] PACESupport.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
User Login Items: ℹ️
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
Google Earth Web Plug-in: Version: 7.0 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User internet Plug-ins: ℹ️
Picasa: Version: 1.0 - SDK 10.4 [Click for support]
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
CUDA Preferences [Click for support]
DigidesignMbox2 [Click for support]
Digidesign Mbox 2 Pro [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
MacFUSE [Click for support]
Perian [Click for support]
PenTablet [Click for support]
XDCAM Drive Monitor [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 408.02 GB
Destinations:
Time Capsule [Local]
Total size: 799.52 GB
Total number of backups: 18
Oldest backup: 2014-11-12 02:44:18 +0000
Last backup: 2015-02-17 14:14:45 +0000
Size of backup disk: Too small
Backup size 799.52 GB < (Disk used 408.02 GB X 3)
Top Processes by CPU: ℹ️
20% mds
5% WindowServer
2% Google Chrome
1% launchd
1% prl_disp_service
Top Processes by Memory: ℹ️
515 MB Final Cut Pro
378 MB softwareupdated
309 MB Google Chrome
215 MB Google Chrome Helper
206 MB mds_stores
Virtual Memory Information: ℹ️
220 MB Free RAM
3.56 GB Active RAM
3.34 GB Inactive RAM
1.45 GB Wired RAM
7.56 GB Page-ins
4 MB Page-outs
Diagnostics Information: ℹ️
Feb 18, 2015, 04:35:18 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-02-18-163518_[redacted].crash
Feb 18, 2015, 04:29:01 PM /Library/Logs/DiagnosticReports/backburnerManager_2015-02-18-162901_[redacted]. crash
Feb 18, 2015, 04:11:30 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-02-18-161130_[redacted].crash
Feb 18, 2015, 04:04:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-02-18-160444_[redacted].crash
Feb 18, 2015, 01:49:37 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-02-18-134937_[redacted].crash
Feb 17, 2015, 05:36:32 PM Self test - passedPlease read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Shut down from safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
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