Yosemite installation freezes and will not complete the install. Has been installing for over eight hours.

the progress bar on the Yosemite installation is stuck about a third in. Has not moved for eight hours. This is a brand new computer. Has any one had this problem. I can't contact Apple online support as they need a serial number. I can't get the serial number because my computer doesn't work now!

Look at the bottom of the MBP.  There should be the serial number in very small print.
http://support.apple.com/kb/HT1559
Ciao.

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