Yosemite upgrade, now this "Device or computer could not be verified"
What the ****??
My upgrade to Yosemite on my MacPro (which meets the minimum requirements for install) has been a complete nightmare. After crashing during install, I finally had to erase my primary hard drive and install Yosemite with my desktop hooked up to my laptop in Target Disk Mode.
Now that I have it installed and restored from my Time Machine Back Up, I am getting this error from the Apple Store:
"Your device or computer could not be verified. Contact support for assistance."
I checked my iCloud information in System Preferences and I'm still logged in. I attempted to verify my account in in the preferences and it accepted my password but then did nothing. I attempted to log out from iCloud (deleting all my information from my computer) and it puttered out failing to completely log me out because of some issue with Mail. After taking care of those issues, I attempted to sign into my iCloud account in System Prefs and got the error message:
"You can't sign in at this time. Try signing in again."
Perplexed, I attempted to sign in to iCloud via Safari. No problem - my Apple ID & Password both worked - so now I know that my information is correct. I checked every setting under the "My Apple ID" (applied.apple.com) and double checked every bit of information there and every thing checks out.
WHY AM I HAVING THIS PROBLEM AND HOW DO I FIX IT NOW?
So here's a quick update.
Finally got through to someone via Support Chat. Essentially, they surmise that the issue is that my computer installed the wrong support files since I was installing it to a hard drive via target disk mode. In other words, the files that were installed on to my Mac Pro were actually those of my MacBOOK Pro leading my computer to have one **** of an identity crisis.
Their proposed fixed was to shut down, boot up to the internet recovery module (⌘ R at start up), use the disk utility to erase my drive (again), then use the same tool to re-install Yosemite (10.1). Well, guess what, this doesn't work either. After erasing my drive (AGAIN!!!), I tried to reinstall, but got the error message:
"This is not a supported method of installing the operating system." (then why the **** was this method created in the first place?)
I tried to reboot from an install USB drive, but the system no longer seems to support the "boot from usb" anymore, because the system fails with each attempt.
Not really sure what the **** to do now.
Similar Messages
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I tried to update, but my apple ID does not allowing me , always giving me 'Your device or computer could not be verified. Contact support for assistance '. I changed my apple ID passwords, still same. help me please
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Log out, log back in, and test. If there's no improvement, continue.
Step 2
Reset your computer’s PRAM. -
HT2589 Your device or computer could not be verified. Contact support for assistance.
When trying to update two apps on my MacBook Pro, my Apple ID is being rejected and I'm getting this message: Your device or computer could not be verified. Contact support for assistance.
Anyone have a solution?Quit the App Store if it's open.
Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go
Move the NetworkInterfaces.plist file from the SystemConfiguation folder to the Trash.
Try the App Store. -
I am getting this error message when trying to download Mountain Lion. Previous version of my OS X is 10.7.4 and I already checked and double checked my username and password (which I can use fine on iTunes).
I am extremely dissapointed, #fail.
Please help!
ThanksOn your other computer sign into the App Store, then go to the Purchases tab and download Yosemite, Then download the program below. It will make a bootable install USB stick which you can use to reboot the computer/install.
Bootable USB Flash Drive – Diskmaker X -
Your device or computer could not be verified. Contact support for assistance.
No se que hacer para solucionar este problema con la AppStore
Apague Mac App Store app.
Quite ~/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Reinicie tu Mac. -
HT1338 my computer could not be verified
recently i purchase a game named GTA san andreas from app store and it work perfectly everytime i open this game. but now, when i try to open it again. the computer wanted me to 'sign in to use this application on this computer'
after i put the user name and password. failed. saying 'your device or computer could not be verified'
WHAT HAPPEN?It probably is a multiplayer game that works over the internet with their own login system. If you haven't signed up on their website with a login, it may not let you play the game. If it is not, contact the developer and tell them of the issue. In the meantime, you can contact the Mac App Store billing for a refund, if that's not the type of game you desire:
http://www.apple.com/support/mac/app-store/contact.html -
Running 10.6.8 and can't upgrade to Yosemite. Receive this error message "We could not complete your purchase. INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE"
i have the same problem too, you didnt find the answer yet???
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Your computer could not be verified Mac App Store and FaceTime
Hi All
I've been trying through several forums for a long time to find a solution for my problem before giving up, I'll go down to the point:
I have an iMac Intel 20" early 2008 (I can provide more detailed specs when required). I am using Mac OSX Lion installed from a usb and prior used Snow Leopard. They problem has been consistent thru all versions, same symptoms, same all.
1. Whenever I try to login to Mac App Store I get the famous: "your computer could not be verified, please contact support for assistance". FaceTime also does not login, promptying a "server error, try later".
2. Contacted support, and after 16 emails back and forth all I was told at the end was: "I am able to log in into your mac app store account from this side after resetting your account,is there anything I can do for you today".... (!!!!????)
3. There has been a problem parallel to that, and although I am not sure they are related anyhow I need to point it out. My ethernet port stopped working and there is no way to create any connection through it. I can still use wireless quite well (reason why I still keep my machine). After sending the machine to repairs, diagnose was that it could be a problem on the logic board and to fix it may require to replace LB entirely. So I decided not to go for it and keep the machine only with wireless connection.
So I have tried every single solution found (so far...) on google and forums to no avail: a) deleting .plist, b) resetting network configs and creating new locations, c) resetting PRAMs (not sure if it solve anything, but tried anyway) and others. The problem still persists with the same symptoms.
I can login into iTunes store and buy applications from computer, iPhone and iPad, which makes me think that my credentials are valid, alas, I logged into this forum using them.
I also tried creating a new account at App Store, when I request it through the Application, the "little fan that advises you to wait" appears, but suddenly dissapear with no warning or message at all (!!!!????). It is like you never requested anything in first place.
Obviously I can still use my machine for internet and stuff, but my ability to purchase/use any Apple software is seriously restricted. I cannot purchase any software anymore if AppStore is going to be the main way to acquire it (which I think it will).
So, my big questions are:
1) Is this hardware problem (ethernet, logic board, connection ports) remotely related to the machine authentication process when using MacApp Store and FaceTime through Apple?
2) Is there a way to fix this through software, before I consider replacing the machine? (Please take into account that I have already tried TS1811, deleting .plist files, resetting network, creating new locations from scratch... I basically searched thoroughly on google, forums and tips and tried all reasonable found recommendations before posting).
Thanks in advance.Thanks Livia and Huevoos (eggs??) for your interest in this post.
In a nutshell, I haven't been able to solve this. I gave up on Apple support after they proved useless.
As Huevoos suggested, and I confirmed it time and again after browsing thru endless forums, it seems that the user validation routine for the Mac App Store is done by looking into your network settings, which in my case are either incomplete or erroneous due to the broken-down ethernet. (I am still waiting for somebody more experienced in this forum to contradict or explain this).
So, because I still have wireless connection, I can use my machine for day-to-day chores, have not been able to purchase anything up to this date in the Mac App Store though. I'm waiting for either a software update that could correct this (Mountain Lion??? there's no guarantee only hope) or the moment when my machine will need to be replaced by a new one with a functional ethernet.
I'm sorry I can't be of more help. But I'm pretty much in the same situation as you guys.
Live long and prosper.
Brt1618 -
I have tried to add a hotmail account to Thunderbird because my Internet provider will stop e-mail support in the near future. I was able to add a hotmail account to Thunderbird, but I get the following error message when I try to receive e-mail in this hotmail account: "Configuration could not be verified – is the user name or password wrong?" (The hotmail website receives the e-mail.) User name and password is certainly correct. I have a 8.1 OS. Thank you.
got an anti virus that thinks it should scan email. Turn that function off.
Have a firewall, check that Thunderbird has full internet access, not some Auto rubbish that somehow fails. -
I am running Lion 10.7.4. Tried to download the OS X Mountain Lion upgrade in my App Store - getting: The product distribution file could not be verified. It may be damaged or was not signed.
Any ideas?Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Click the Clear Display icon in the toolbar. Try the action again. Post any messages that appear in the Console window – the text, please, not a screenshot.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
I had to change my gmail account password on line. I can access my account with the new password through my browser and my cell phone. But when I try to sign in to my gmail account in Thunderbird
using the new password I get a "Configuration could not be verified" error message.
Any help would be appreciated.
Thank You
BrendanThat sounds like you're trying to create a new account. What exactly are you doing?
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Problem with ID and download from app store:computer or device could not be verified
Hello.I have mac and i had one game from app store,but one day i couldnt open it,it ased me to ented my App ID and password,,,i did but it wrote to meYour device or computer could not be verified. Contact support for assistance. I allready chande my password and mad ned ID but nothing works.....the same problem.how can i download from app store again.thanks
Try a forum more suited:
https://discussions.apple.com/community/mac_app_store/using_mac_apple_store?view =discussions -
I received this message while trying to install this Add-on, "Signing could not be verified. -260". Is there any way I can get it to install? Since it was listed on your site I would think it would be relatively safe to try out! Thanks for any help you might be able to give me.
cor-el, thanks for the feedback. I tried deleting the META-INF folder as you suggested and tried installing it. It appeared to install but once Firefox was restarted it did not show up in the Add-on's list. I then tried leaving the folder there but deleting the "zigbert.rsa" file as it seemed to be the one with the signing or verification information and that maybe the other two files had information necessary for the install. Once again it appeared to install but it did not show up in the Add-on's list. I have to assume from this that it did not install. Thanks for your help but I guess I'll just have to pass on this Add-on and not worry about it. Thank you so much for your assistsance! If there is anything else I can try I will but otherwise I am happy to just forget about it.
Charles -
Publisher could not be verified message
I am very confused, I had itunes installe don my computer, and wante dto move it to an external hard drive I bought. I couldnt figure out how to move it so I uninstalled it and when I went to reinstall itunes on the external It now tells me the publisher could not be verified. I have tried to dump all temp files, and i have tried clicking run and save both. still nothing. Now we have three ipods that are worthless with out itunes....HELP!!!! please.....
okay. try downloading fresh definitions and running vigorous spyware and virus scans. if your security software providers offer them, try running "online" scans too. (they can sometimes pick up an infection even if the security software on the PC has been compromised.)
(checking on this because sometimes malware will disable Windows componentry relevant to the verification of digital signatures and publishers.) -
All Appstore and Mac updates Fail saying "...could not be verified or may have become corrupt"
Recently my Mac started to become glitchy so I decided to wipe the hard drive and reinstall my OSX Mountain Lion. After doing so almost all of my updates fail showing this msg "...could not be verified or may have become corrupt". Not to mention downloading updates take ridiculously long. I have 80mbps down and small updates say they could take up to 2 days. I wanted to try upgrading to the the newest OS however that also has the error msg…not to mention a 4 days estimated download!
any help with this would be greatly appreciated!
and yes I did set my date and time to automatic.Mavericks Download can’t be verified
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