Yosemite upgrade okay, iPhoto and IMovie not ok

After updating App Store displays "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." when trying to get iPhoto or iMovie (which no longer work).  How to I fix my apps that worked fine on 10.6?

If you're trying to update iLife or iWork apps that were installed from a purchased DVD, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.

Similar Messages

  • Pages, numbers, keynote, iPhoto and iMovie not free for my Ipad Air

    HI,
    I've just bought my new ipad air. why i can't get all those apps for free? it said in the apple website free for all iOs 7 compatible device that have been activated on or after 1 September 2013.
    Please kindly advice.
    Thanks.
    Regards,
    tewepunya

    The iWork for iOS apps are free for anyone who has activated an iOS device for the first time since September 1, 2013. If your iOS device is older than that you will have to purchase the apps or a new device.
    If your iOS device was activated for the first time after September 1, go to the App Store on your iPad which should open to Featured. If not, tap on Featured at the lower left of the screen & scroll down to Collections & tap on New to the App Store? then scroll down to Apps Made by Apple & tap. You should now see the iWork & iLife apps as "FREE."

  • IPhoto and iMovie will not open with Mountain Lion upgrade.

    Since upgrading to Mountain Lion OS 10.8, my iPhoto and iMovie will not open. I am using a newly purchased MB Air. I re-installed iPhoto from the App Store after trashing my previously installed iPhoto application. IPhoto Library Manager was downloaded as recommended on Apple Support but also will not open. I also tried to trach the iPhoto plist as recommended by a community member.  Each application (iPhoto and iMovie) bounces above the dock and message received that application unexpectedly closed. Thank you for any recommendations.

    Process:    
    iPhoto [2167]
    Path:       
    /Applications/iPhoto.app/Contents/MacOS/iPhoto
    Identifier: 
    com.apple.iPhoto
    Version:    
    9.3.2 (9.3.2)
    Build Info: 
    iPhotoProject-670063000000000~2
    App Item ID:
    408981381
    App External ID: 9487287
    Code Type:  
    X86 (Native)
    Parent Process:  launchd [140]
    User ID:    
    501
    Date/Time:  
    2012-08-12 14:53:21.268 -0500
    OS Version: 
    Mac OS X 10.8 (12A269)
    Report Version:  10
    Interval Since Last Report:     
    5547 sec
    Crashes Since Last Report:      
    26
    Per-App Interval Since Last Report:  18 sec
    Per-App Crashes Since Last Report:   21
    Anonymous UUID:                 
    501D2913-2E99-4E4F-8DDA-9219A5FA4A58
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000ac600000
    VM Regions Near 0xac600000:
    __DATA/__OBJC     
    00000000ac5ff000-00000000ac600000 [
    4K] rw-/rwx SM=COW  /usr/lib/libobjc.A.dylib
    --> Submap            
    00000000ac600000-00000000ac601000     
    r-x/rwx process-only submap
    __IMPORT          
    00000000ac600000-00000000ac601000 [
    4K] rw-/rw- SM=COW  /usr/lib/libobjc.A.dylib
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   ???                      
    0xac600000 objc_assign_ivar + 0
    1   libobjc.A.dylib          
    0x945aed47 object_setIvar + 353
    2   libobjc.A.dylib          
    0x945aebda object_setInstanceVariable + 80
    3   com.apple.AppKit         
    0x94cf8461 -[NSNibOutletConnector establishConnection] + 486
    4   com.apple.AppKit         
    0x94cca15f -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1002
    5   com.apple.AppKit         
    0x94ca8762 loadNib + 373
    6   com.apple.AppKit         
    0x94ca7d84 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 819
    7   com.apple.AppKit         
    0x94ca795f -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 256
    8   com.apple.AppKit         
    0x94ca76ec +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 418
    9   com.apple.AppKit         
    0x94ca3688 NSApplicationMain + 447
    10  com.apple.iPhoto         
    0x00010f40 0x1000 + 65344
    11  com.apple.iPhoto         
    0x00010409 0x1000 + 62473
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x912569ae kevent + 10
    1   libdispatch.dylib        
    0x995e1cc5 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib        
    0x995e17fd _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib   
    0x912560ee __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x967d804c _pthread_workq_return + 45
    2   libsystem_c.dylib        
    0x967d7e19 _pthread_wqthread + 448
    3   libsystem_c.dylib        
    0x967bfcca start_wqthread + 30
    Thread 3:
    0   libsystem_kernel.dylib   
    0x912558e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x967da289 _pthread_cond_wait + 938
    2   libsystem_c.dylib        
    0x967da512 pthread_cond_timedwait_relative_np + 47
    3   com.apple.Foundation     
    0x96299506 -[NSCondition waitUntilDate:] + 404
    4   com.apple.Foundation     
    0x9629932d -[NSConditionLock lockWhenCondition:beforeDate:] + 282
    5   com.apple.Foundation     
    0x9629e880 -[NSConditionLock lockWhenCondition:] + 69
    6   com.apple.proxtcore      
    0x01a3cba2 -[XTMsgQueue waitForMessage] + 50
    7   com.apple.proxtcore      
    0x01a3bb60 -[XTThread run:] + 416
    8   com.apple.Foundation     
    0x9626b318 -[NSThread main] + 45
    9   com.apple.Foundation     
    0x9626b29b __NSThread__main__ + 1396
    10  libsystem_c.dylib        
    0x967d5557 _pthread_start + 344
    11  libsystem_c.dylib        
    0x967bfcee thread_start + 34

  • After upgrading to Mavericks I cannot update iPhoto and iMovie. Why?

    Just got my first Mac, an iMac. I upgraded to Maverick and once done I find there are updates available for iPhoto and iMovie. First I have tried to register "accept" the two apps. Nothing happens. Then I try to update them and get the answer that these apps was installed with another Apple ID. The thing is that I don't have any other Apple ID and noone else has touched my iMac. I have tried to reinstall Maverick three times now but end up with the same result. Anyone who has any clue or have experienced the same problem?

    Open System Preferences > Users & Groups then select the Password tab.
    Make sure you see the correct Apple ID.
    If not, click Change.
    Make sure you are logged into your admin account before updating apps.
    Reinstalling Mavericks requires using OS X Recovery  but there's no reason to reinstall Mavericks just to update your apps.
    Message was edited by: CS

  • Updated to Yosemite, no problem.  now iPhoto and iMovie won't open.  Says I need to update software however, when i try to update indicates my User ID and PW won't work for these two pieces of software.  User ID and PW works everywhere else.

    Updated to Yosemite, no problem.  now iPhoto and iMovie won't open.  Says I need to update software however, when i try to update indicates my User ID and PW won't work for these two pieces of software.  User ID and PW works everywhere else.

    I am having the same problem.  I even changed my password and updated all of my security information.  Now it just gives me an error and retry message, which of course also does not work.  Went to support and was going to open a chat (seemed the simpler option) and received a message that my support has expired for this serial number unless I want to pay $29.00.  So I chose the option to call later, which was the exact time suck I was trying to avoid.  Why wouldn't the new operating system also update the apps that were already part of my old platform?

  • IPhoto and iMovie gone after Mavericks upgrade

    I upgraded my MacBook Pro to Mavericks and lost ALL of my applications.  I finally have most everything back in order, but iPhoto and iMovie are gone and now the App Store says I need to purchase them.
    Why should I have to purchase them when I already own them from the purchase of my MacBook Pro? Getting a free Mavericks upgrade should not cause me to have to spend $30 to get the applications back that I already owned in the first place.
    Please help me restore those two applications.
    Thanks,
    Greg

    so please read my responce
    2 - to get them back you reinstall from the original source - which may be the restore disk that came with your computer, a purchased iLife upgrade or the app store using the Apple ID  you used to set your computer up
    Maybe it is clearer using bullet points rather that standard English puncuation
    To get them back you reinstall from the original source
    which may be
    1 - The restore disk that came with your computer,
    2 - a purchased iLife upgrade or
    3 - the app store using the Apple ID  you used to set your computer up - in this case you go to the App store under purchases
    Only you know what the original source is
    As as to who should pay for yoru mistake  --  obviously if your mistake creates a cost then you should pay the cost you created - pretty simple stuff
    As to Time Machine - yes they should be there but it is better to reinstall them - copying from a backup dose not work well for applications
    LN

  • My iPhoto and iMovie go missing after upgrade to Mavericks. How do I get it back?

    I recently upgraded to Mavericks and my iPhoto and iMovie went missing.  How do i get it back. I do not want to pay for it.

    First if you haven't done so already click on the Apple Logout > and make sure you don't have more than one user account...  If you don't log back in and see if your files came back.  Try this: 
    press command + space keys > Search for terminal then hit enter. 
    from command line > type: cd ~/Documents (or Desktop or Pictures just depends where you had your files)
    then type: ls -a (this will list all files even hidden ones let me know if you see your files or not)
    *Note: Be sure to read the instructions carefuly and ask questions if you don't understand something.

  • I can't send emails from Mail. I have three different accounts set up and have the same problem with all. The mail just sits in my outbox. All worked fine until Yosemite upgrade. Recent update has not fixed problem.

    I can't send emails from Mail. I have three different accounts set up and have the same problem with all. The mail just sits in my outbox. All worked fine until Yosemite upgrade. Recent update has not fixed problem.

    I have been experiencing the same problem. My mail app won't even open on my Late 2011 Macbook Pro. It will show as open, but the app will never actually show up.

  • HT4623 Why can I not get the iPhoto and iMovie apps for free on my new iPad air

    I have an iPhone 5 but just got an iPad air for Christmas. I didn't realize I set my iPad up under another Apple ID until my phone was not syncing with my iPad so I erased all content and reset the device to put them both on the same Apple ID. The problem I'm having now is the apps that are supposed to be free like iPhoto and iMovie are saying I have to pay 4.99 for them how do I fix this problem. Cause I did have them installed when I had it set up under the other Apple ID name :(
    Thank you
    Amanda Macdonald

    How to get all the iWork apps, iPhoto, and iMovie for free on an eligible iPhone or iPad
    http://www.imore.com/how-get-all-iwork-apps-iphoto-and-imovie-free-eligible-ipho ne-or-ipad
     Cheers, Tom

  • HT1338 Being prompted to update iPhoto and iMovie, but getting message "To update this application, sign in to the account you used to purchase it."  My email has not changed.  Any ideas?  -gb

    I am being prompted to update iPhoto and iMovie, but getting the message: "To update this application, sign in to the account you used to purchase it."  These came already loaded on my laptop, and my email has not changed.  Any ideas or work-arounds?

    Has your Apple ID changed, that's the one that matters.
    You need to sign in under the account that purchased these apps (did you buy this Mac new)

  • IPhoto and iMovie are missing and now not free after reinstall. Is there still a way to get it for free?

    I have reset my macair because of another software issue I cannot solve. It solved my issue but now I noticed that iPhoto and iMovie are missing and if I searched it in the appstore it is not free. I check the updates, it is also not there. Help please.

    Hi Loca Latte,
    This might help:
    http://offers.adobe.com/en/na/audition/offers/audition_dlc.html
    - Dave

  • HT202794 i have purchased iphone5s i am not getting iphoto and imovie free its asking cost iam having ios7.0.4

    DEAR SIR
                i have purchased iphone5s .and i was created allpe id and i regestered the product with serial no.and i tried lots of time downloding iphotos and imovie but iam not getting it free it is asking payment..please help me out for this problem.i have purchased this phone for this apps
    <Personal Information Edited by Host>

    We are fellow users here on these public forums, you're not talking to iTunes Support - I've asked the hosts to remove your phone number from your post (it's not a good idea to post personal info on any public forum).
    Try logging out of your account on your phone by tapping on it at the bottom of the Featured tab in the App Store app and the log back in and see if they then show as free

  • There is a problem in updating iphoto and iMovie, read a response here from a certain Dahveed if I'm not wrong to try this, however I'm a first time mac user, how do you delete this ... /Mac HD/Library/Caches/com.apple.appstore/adoption.plist

    There is a problem in updating iphoto and iMovie, read a response here from a certain Dahveed if I'm not wrong to try this, however I'm a first time mac user, how do you delete this ... /Mac HD/Library/Caches/com.apple.appstore/adoption.plist

    It says 'To update this application, sign in to the account you used to purchase it.'
    However I only have one account. I've tried to sign out and in several times. But it doesn't work. I do remember changing my password recently. Secondly I'd like to add that I got this macbook air 3 days ago. I'm a first time mac user. It had three updates initially. Mountain lion 10.8.2, iphoto and the imovie. I updated the mountain lion, thinking I'd get the iphoto and imovie done later. However now this problem has come up. Thanks for responding. Hoping to hear from you soon again regarding this.

  • HT2476 I got my Macbook Pro from another user (different apple id) and now i'm not able to update iPhoto and iMovie. What can i do?

    I got my Macbook Pro from another user (different apple id) and now i'm not able to update iPhoto and iMovie. What can i do?

    You need to contact Apple and transfer that computer, the serial number, into your name and your Apple ID. Then you should be able to update the included Apple Apps from the App store. No need to Re-buy them again.
    Caveat to the above.
    If your Mac did not originally come with Lion Preinstalled, early releases of early 2011 models and older, and originally had Snow Leopard installed the original owner should of supplied the Mac OS X System Discs with the system. If that person didn't you should order them from Apple at a small fee, and don't lose them.

  • Can't get iPhoto and iMovie to download and install

    I upgraded to MacOS 10.7.4 and purchased through iTunes the latest versions of iPhoto and iMovie. I'm not able to download them, much less able to install them. Help!

    What is happening when you try and download them?

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