You are not authorized to send signatures: How do I log a support ticket?

We have multiple ipads we use for signing with echosign. Recently when I try to send a signature I get an error "You are not authorized to send signatures. api ActionID=4arz4j4e2569p5c" The last string of letters and numbers changes every time. When logging into the echo sign website it all looks good, the ipad has an access token assigned to. The same error occurs on two different ipads. The support number says to log into the site and click "get help", but when logged into the echosign site I don't see "get help" or anywhere to put in a support ticket. Any help would be appreciated.
Joel

Hi Joel,
You can log a ticket by first logging into EchoSign account and click '?' on top right hand side and select Get Started. If you are not able to do so, just let me know.
-Rijul

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Every movie purchase through iTunes fails to transfer to my iPhone or iPad and the message I get is this: some of the items in the itunes library, including were not copied to the ipad because you are not authorized for them on this computer... help?

For a couple months now, every movie purchase through iTunes fails to transfer to my iPhone or iPad giving me the error: "some of the items in the iTunes library, including were not copied to the iPad because you are not authorized for them on this computer". I have read many forums about deleting, reinstalling, de-authorizing and authorizing my iMac through the iTunes store. Many suggestions don't work except to rename the movie to *.MP4 in Finder under the iTunes movie directory. I imagine this is a setting or a bug somewhere... any suggestions on how to bypass having to rename the files in Finder? My research into Google suggests this problem dates back to 2007 or so but it is now more prevalent than ever.
Thanks.

Try:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

You are not authorized to execute this application in SAP E-Recruit

Hi,
We are getting the below error while going to recruitment page for recruiter:
"You are not authorized to execute this application"
At the same time when we check in SLG1, we get the below errors:
No candidate could be found for US E0023127
The error occurred in program CL_HRRCF_CANDIDATE============CM003 line 361
Apart from this we are not getting any dumps/traces in ST22/ST05/ST01.
When we encountered this error for the first time, we executed the report RCF_CREATE_USER in SE38 and the problem was resolved.
We got the error again 2 days back, after that also it got automatically resolved. But, now we are getting this error continuously.
We also tried re-executing the report RCF_CREATE_USER and HRALXSYNC but no use.
The service user (for recruiter) is a reference user from RCF_CAND_INT.
We have also tried giving different roles and authorizations to the user.
SAP_ERC_RECRUITER_CI_4
SAP_RCF_RECRUITER
SAP_ERC_REC_ADMIN_CI_4
SAP_ALL
We are in ECC 6 EHP 6 and we have a standalone EREC system with ERECRUIT 617 SP3.
We are stuck at this point in our EREC project.
Kindly provide your valuable suggestions for this issue.
Thanks in advance!
Regards,
Khushboo

Hello Khushboo,
the message you are getting is a bit misleading as it is the standard behavior of the quick search if the user you are logged in as recruiter does not have a candidate assigned. So the message in SLG1 points into the correct direction.
I am not sure what you are meaning by "the service user (for recruiter)". Although table T77RCF_ROLE allows to specify a reference user for all roles in eRec only the entries for internal and external candidates are actually used. So the authorization assignment for the recruiter specific roles has always to be done directy for each user. A reference user could be overwritten / reset to RCF_CAND_INT by the ALE.
What bothers me a bit is the user name and that you mention RCF_CREATE_USER and HRALXSYNC at the same time. This might be the reason for your issue. Looks like you created a candidate for a user using RCF_CREATE_USER which is later transferred in the ALE from HR Core to eRec. This was not a good idea. RCF_CREATE_USER is only for creating project users when the HR core to eRec and for special users who need a candidate while do not have an employee id in HR core (e.g. WF-BATCH). This is why I always recommend to use non-production user Ids for everyone during project phase. Its been quite a time some of my projects did otherwise and I remember a similar issue with one of the customer admins. Everytime data for the user / employee was send in ALE the candidate / user was messed up.
Getting this fixed was quite troublesome. In the end we had to dump the original candidate. We deleted all records between candidate object, central person, business partner and person object in HRP1001. By that time the customer was still on the old ALE version so today I would also delete all entries in HRP558X infotype tables for the employee. Then I would first try to finger the employee id (e.g. change the name, save, directly change it back, save again ) so it is transferred during the nightly processing of the change pointers and put in the IDoc. If this is not working I would try to transfer it again using PFAL.
Kind Regards
Roman

Bought iTunes by iPod won't synch b/c "you are not authorized to play it.."

I bought iTunes using my daughter's computer and am trying to synch those songs to her iPod. The songs show up as "purchased" and they show in the Music library. When I synch her iPod, all of the songs I bought are not copied and each song shows an error status "You are not authorized to play it on this computer."
What is the problem? HELP and THANK YOU in advance!!

How do you do this? I just got this and I don't know how to fix it. It's never happened to me before. What do you do to authorize it. Where do you go?

CProjects - DMS integration:26 036 You are not authorized for with doc.type

Hi Experts,
I need to use cProjects integration with DMS. When I try to create a link to an existing document I find the following error:
26 036 You are not authorized for with document type DRW
My user has authorization to the doc type in the DMS system (linked by RFC to cProjects system). I also have defined the object link in the document type.
Do you know which configuration may be missing?
Thanks in advance!
Neil

Hi Niel,
How is the RFC connection established between DMS and cProjects system? Do check the authorizations of the RFC user through which the connection is established.
Regards,
Vivek Pandey

We could not complete your iTunes Store request. You are not authorized to access the requested resource.

Over the past year, when using iTunes Radio on my iMac, I keep getting the following message: "We could not complete you iTunes Store request. You are not authorized to access the requested resource. There was an error in the iTunes Store. Please try again later." This only happens on my Mac, not on my iPad.
I looked at the Apple Support Communities and the most common workaround is to click on Store/Authorize this Computer. After entering my Apple ID password, the response is "This computer is already authorized." Well, duh. But at least the iTunes Radio starts to work for awhile.
There are other workarounds, but none is easier than the one I just mentioned. But my question is, when will Apple fix this problem? It's just annoying.
Clay

Hello there, TaylorGraphics.
Some users have seen resolution to this issue by logging out of the iTunes Store and then back in. The following Knowledge Base article provides a reference on how to do that:
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store
http://support.apple.com/kb/ht2589
Use your Apple ID with the iTunes Store
Open the latest version of iTunes.
Choose Store > Sign In.
Enter your Apple ID and password and click Sign In.
Click Review when asked to review your information.
Enter your billing information.
Click Continue after you enter your credit card and billing information. You can remove or edit your credit card information at any time. Learn more about updating your iTunes Store account information.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

While running tcode vn01, getting message you are not authorized

Hi friends,
one of the end while running tcode vn01 is getting message you are not authorized to use this function, earlier it was working fine and still it is working fine in quality, so please suggest what might be the problem,
Regards,
Tarun

Dear Friends,
Thanks a lot for your help, my problem has been resolved.
let me once again explain you what was the problem and how it got resolved.
Problem: when user was running tcode vn01, he use to enter the very first screen of vn01 but with pop up that u are not authorized to use this function.
although he was having the authorization for this tcode.
Solution: i gave sap_all to the user and after giving sap_all his problem got resolved, so it become confirmed that its only authorization problem
then i removed sap_all, checked related object of vn01 i.e s_number and its calling snum, i gave the authorization for snum and rnro but still he was facing the same problem
Then i created new role with only vn01 and assigned to my user id it was working fine, so i assigned the same role to that user but again his problem didn't resolved, then i created the copy of user and started removing roles one by one, other and for the role having vn01 authorization, by doing this problem got resolved and the role which was blocking vn01 to run come into picture, so i thought some tcode might be blocking this but it was not the case the role itself was blocking that tcode because i created the copy of the same role which was blocking vn01 and assinged to user then it was working fine and problem got resolved.
so what it concluded that might me the profile of that role was not created properly or may be it got corrupted or might be bug in ecc6.0
Thanks to all friends who contributed for the same.
i am posting one more question, please help me out in that also
i

Itunes cancels burns because "you are not authorized"

Update to my question posted 23 June 2007. I continue to have the same problem with syncing my ipod that I described in my original post. I have to "authorize" the (already authorized) computer every time I connect my ipod while itunes starts erasing the ipod, then sync again to replace the tracks that were erased. Annoying but not impossible.
Just d/l'd itunes 8. Problem is now worse. I am unable to burn a CD of a recently purchased song because "you are not authorized". I've tried authorizing the PC. I've tried de-authorizing and then re-authorizing computer. itunes invariably tells me I've successfully authorized, then tells me I'm not authorized when I try to burn the CD.
Would love to hear suggestions before I waste another morning on the phone with tech support!

Just ran into this myself, not having synced since May. Came on line to find the answer myself. Even more complicated, out of a list of 100 songs that it told my I was not authorized to play on this computer, some of them are actually still on my ipod (thank god), but now I'm afraid to resync for fear I will lose them or other items. Sorry I don't have the answer. I came looking for the answer myself. Could you, however, help me with how you are trying to "re-authorize" your computer, as I do not even know how to do that. Thanks.

You are not authorized to change the sales employee

Hi everyone ,
when I add an new bussiness partner not with the default sales employee ,I can't finish adding except loging on the system using manager or superuser before. the system tells that "You are not authorized to change the sales employee". This problem had been raised by someone else already,But It still confused me .I have explored the problem in b1 system and has got these results like following:
first ,there are three places where we can set default Salse mployee.
           Path1     Administation/Setup/General/Sales Employees
        or Path2   Human Resources/Employee Master Data/Sales Employee
        or   Path3 Administation/Setup/General/Users/Defaults/New/Defaults/Sales Employee
If you add a new BP , the default Sales Employee will get the value from Path3 .
If it is empty from Path3 ,it will get the value from Path2.
If it is also empty from Path2,then it will get the value from Path1.
There is Only one conditon that In Employee Master Data ,the employee is related with User and Sales Employee.
My question is that since I connected employee with User I can't change the sales employee when adding a new BP.
Another question is that since I connnected sales employee(Mike) with employee(Jone) I can't select the sales employee (Mike) as a sales employee when adding a new BP using other user loging on the system.
There Is no problem if I connect no employee with User.But If I do so ,How Can I do the Data Ownership Authorization.
Edited by: Li Mishan on Apr 17, 2008 9:40 AM
Edited by: Susanne Klemm on May 7, 2008 2:00 PM
Edited by: Philip Eller on May 21, 2008 9:02 AM

I forget to say that I had already give the user all Authorizations.I have copy the authorization from manager.
One thing I am sure that :
If you connet the sales employee with one employee,that means that sales employee can be only used by the user connected to the employee at the same time.others can't use it.
If you connet the user with employee,that means ,when log on the system with the user,you can only use the sales employee that you connected with employee at the same time.you can't use others
Edited by: Li Mishan on Apr 17, 2008 10:55 AM

"You are not authorized to edit the chosen object" in LWE

Hello gurus,
I want to edit the standard HTML content that is delivered with Life and work events. Before editing this, i want to copy the ESS HTML content package to a custom folder and then edit and modify as per my requirements. i navigated to Life an work events - US --> HTML content --> Content Package --> ESS HTML Content Package and clicked on Open. I am getting the error "You are not authorized to edit the chosen object".
How do I access this content without any error? Do I need any specific roles to be able to access this content? i need to access this content to be able to copy and paste it to a custom folder.
Also, when I tried copying at the ESS HTML content Package level and then pasting it into a custom folder, i get a popup with all empty rows and columns and there are two buttons OK and CANCEL.
How do I copy this ESS HTML content package to a custom location?
please suggest .
An update: Since I could not open/edit the standard ess html content package, I created my own HTML files from scratch and created a content package and uploaded my html files and folders into the custom content package. Now, I want one of the pages that I created to be displayed as the start page of one of my life and work events.
How do I achieve this? What else is needed to call these html pages from the event?
Please suggest and any help is really appreciated.
Thanks,
Maria Kutty Somori.....
Edited by: MariaKutty on Jun 24, 2011 1:01 AM
Edited by: MariaKutty on Jun 24, 2011 1:05 AM

Hello Maria,
I too tried earlier for copying these HTML content and paste them in my custom folder and then modify them....
But I too faced the similar error as of yours.
I dont' know the reason why this happens....I guess SAP does not allow you to modify there content.
Nyways, there is always a workaround solution....
You are spot on when you say...You are creating new HTML files from scratch.....but you dont' need to create from scratch !!
You can still get these files.
1. Check Directory Structure : Navigate to Life and work events - US folder in GP design time -> HTML Content -> Content Package -> ESS HTML Content Package and click on "Open" then click on content tab..
Here you can view all the content files supplied....additionally please note that there are two folders "CSS" and "Images".
If you wish to create your own content from modification to SAP supplied content...then make sure in your own package these folders are also with similar directory structure.
2. Come out of gallery and as an end user Open your life and work events page that you wish to modify.
For e.g. ESS -> Life and Work events -> My First Days -> New Hire Checklist.
3. Right click on HTML page and click on Properties.
4. Copy the Address/URL of page.
It will be something like :
http://Host:Port/gpcore/ctpkg/094BABAA643911E091070000014B8BFA/NewHireCheckList.html
5. Access above URL directly from Browser (In new window) and refresh that opened page. Check that all the content is visible and in correct font and format.
6. Click on "Page" -> Save As...from your browser tool bar.
7. From "Save as type" select HTML complete....
and save the page.
8. As a result you will get an HTML file and a folder.
Inside the folder there will be your images and CSS....Now you know how to make your own content.......
Very Important : Please note that directory structure of your CSS images and HTML must be similar to what you saw in point 1.
And you can easily modify your content...accordingly...
Now the second part of your question :
"Now, I want one of the pages that I created to be displayed as the start page of one of my life and work events. "
I hope you refer to something that is given by SAP in the form of " ESS -> Life and Work events -> My First Days -> New Hire Checklist"..
As you can see "New hire checklist" is the First link available under My first days...thus by default it gets displayed when user clicks on "My first days"....
Is this that you want to mimic ?
Well for that your process in GP design time must look like this :
http://img594.imageshack.us/img594/7/imageqw.png
For eg. Create a new callable object with name "New Hire Checklist" of type : "Content package"..
Wizard will help you with the rest.
Revert back if you face any issues.

You are not authorized to save lists in local

Dear Sir,
We want to give access to user to save a report on local disk or many transactions is for monitoring display reports, for such transaction codes. Because :
It is showing following error :
You are not authorized to save lists in local
files (SY-SUBRC 12)
We want to give access to save report on local disk file.
Please guide us how to give access for same.
which T code access we have to provide for ?
Thanking You,
Vijay Vadgaonkar
Varroc Engineering Pvt. Ltd.

Dear
This is due to authorization failed. you should provide authorization to object S_GUI and should provide avtivity 61 then you can do that.
other wise you can check the roles which can be done using SUIM --> ROLES --> Roles by complex Selection Cri --> [provide arthorizarion object S_GUI] >> then execute
find the role what you want then add.
reg
priyanshann

"You are not authorized to change users in user group XY"

Hello,
I ran a report. Within that report, a BAPI is called. It's name is user_change.
That BAPI enables you to change user details like passwords and so on...
When I tried to change the user's password, an error message occured.
"You are not authorized to change users in user group XY"
The user belongs to the group XY.
After an unsuccessful pwd change, there is no SU53 file!
So how could I solve that?
Could I explicitly define for which user groups, passwords can be changed?
Any other ideas?
Thanks a lot in advance,
holger

Hi Holger,
May be they might have restricted to change password. See <a href="http://www.sap-basis-abap.com/bc/restrict-role-to-unlock-lock-change-password.htm">this</a> for more details.

You are not authorized to change data in sales area

Hi,
I started getting a BDOC error stating "You are not authorized to change data in sales area O 5000022/01" This is preventing the customer from replication into CRM from R/3. Any clues on how to address the issue?
Thanks,
Stephen Brewer

Thanks Robert,
I originally went that route but the BDOC error message give no indication of what account "You" refers too. Guess I will try and track it down on the R/3 side but I find it surprising that security is that granular since this is a middleware function. I would think authorization to manage the customer data in R/3 would be enough. Master Data folks who maintain data in R/3 side all have same role in CRM as well. Thanks for the lead, I will get back.
Stephen

You are not authorized to create users in group

HI all,when I want to creat user or change a user information in EP7.0,I get the message:
An error occurred in the persistence. The original and possible not translatet message was: "BAPI_USER_CREATE1@BI7CLNT001: ID=01, NUMBER=491, MESSAGE=You are not authorized to create users in group". Contact your system administrator.
How I can do?

You have no proper authorizations to do this. please follow this document for more details.
<a href="https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/668e6629-0701-0010-7ca0-994cb7dec5a3">SAP Identity Management APIs</a>
REgards,
NItin

You are not authorized to access the request resource

I just updated my iMac to the new OS Mavericks, and when I attempt to access the itunes radio, where I have my radio stations created, and I attempt to play them it returns this message: We could not complelte your iTunes Store request. You are not authorized to access the requested resource. Is this an issue with the new OS or is it an issue with iTunes working with the OS. Any suggestions on how to fix this issue so I can access the radio would be helpful.
Thanks

Hello there, TaylorGraphics.
Some users have seen resolution to this issue by logging out of the iTunes Store and then back in. The following Knowledge Base article provides a reference on how to do that:
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store
http://support.apple.com/kb/ht2589
Use your Apple ID with the iTunes Store
Open the latest version of iTunes.
Choose Store > Sign In.
Enter your Apple ID and password and click Sign In.
Click Review when asked to review your information.
Enter your billing information.
Click Continue after you enter your credit card and billing information. You can remove or edit your credit card information at any time. Learn more about updating your iTunes Store account information.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

You are not authorized to send signatures: How do I log a support ticket?

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