You are not connected to the Internet/Server
I am constantly getting this error message in safari. Trying network diagnostics doesn't work usually and says internet failed and server failed. It does not matter whether i am using airport or an ethernet cord. The only way to fix it temporarily it to turn airport off and on. And when i say temporarily i mean going to one or two sites before getting the error. I have tried reseting the pram which didn't help. I have no idea what else to do to fix it. Any suggestions?
Apple tech support never came through with a solution so i traveled a couple hours to the apple store. I was 10 minutes late because of missing an exit and traveling 30 miles in the wrong direction and 30 back. They said they canceled my appointment with a genius because of being late. Insisting that they were booked up the rest of the day all the did was get a sales rep to troubleshoot, yet i saw several geniuses doing nothing. Of course he wasn't helpful in getting the problem fixed and stopped to talk with another customer for 20 minutes right in front of me while i was just standing there. So now i am stuck with a macbook with no internet and will have to resort to reinstalling leopard.
The whole reason i bought a mac was so i didnt have to deal with this crap from windows.
Thanks Apple
Similar Messages
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Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "# 127.0.0.1 gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.
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Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 16 16:54:56 2011
Lease Expires: Fri Jun 17 16:54:56 2011
DNS Servers: 192.168.0.1
68.94.156.1
Adapter Name: {610821DE-0532-4C65-839B-B74B65859FBA}
Description: Intel(R) 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: Broadband Connection
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33. -
why does it say itunes can not contact the ipod update server because you are not connected to the internet when i am connected to the internet? i need to update my ipod i even changed the LAN settings and it stilll doesnt work
Have you seen this article?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
B-rock -
i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
iPhone 5 was updated (version unknown), and now screen shows 'Connect to iTunes. When we try to do this, we get message 'iTunes could not contact the iPhone software update server because you are not connected to the internet'.
Please tell me how I fix this problem.
ThanksYes, the reason you are getting the error is the phone cannot provide internet for the laptop and then update itself. It would lose connection as you erase the firmware and try to update. You need to connect the computer to the Internet in some other fashion before you connect the phone to try and fix the update problem. As Ocean20 says, and I completely agree, how would you think you could use the Internet connection of a device that is not only going to turn off and on, but is going to get completely wiped of firmware and restored? It would completely remove the device from the equation here. Does that make sense to you?
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I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
Hey ksgrech,
I found the following information which may be of assistance in troubleshooting this error on a Mac:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Furthermore, you may want to refer to this article (error 3194):
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers!,
Matt M. -
I have attempted all of the above suggestions and am still receiving the same error message. I have also turned my internet security off and have received the same message. I am using a dongle for my internet, would this make a difference?
Okay I haven't been able to update my iPhone ever since I updated my iTunes to the 8.0 version either! I just followed your instructions and changed the setting on my control panel and then asked to update and it started updating and after about 10 seconds it popped up with the same message that iTunes could not contact the iPhone software update because you are not connected to the internet. Check back or try again later or whatever. So I went back to the Internet Connections to make sure that my changes saved and they did but it still will not update my phone...this is soooo frustrating!!!! Please help!
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"You are not connected to the internet"....sometimes.
I've had to write this in IE on XP in Parallels as it is the only reliable way I can access the web. Since upgrading to 10.6, Safari (and Firefox to a lesser extent) has been giving me frequent (and instant) "You are not connected to the internet" errors. If I try another site I may get there straight away and then re-trying the original site may get me there. Or not. Very intermittent. Also, when finally accessed some sites aren't rendering properly. Right now in Safari I have Apple's site up with 18 errors, no graphics, default fonts, no layout. Activity shows the errors as "This computer's internet connection appears to be" - the rest of the message cannot be seen.
The other way I could have posted this is to use my wife's MacBook running 10.5 - no problems there. It's almost like it wants an instant DNS lookup and if that isn't forthcoming it spits. But then, why "not connected"? Wouldn't it be "Server cannot be contacted"? What is it that prompts Safari to believe the internet is not connected. This is a major pain!This is interesting! Something is not correct here. Either the time I took to back-up on Time Machine prior to installing OS X 10.6 caused my MacBook Pro to overheat overnight or the OS X 10.6 has a problem with the ethernet card or internet. To clarify, I have yesterday and today upgraded a MacBook Pro, iMac and MiniMac with OS X 10.6. The only problem I have is the MacBook Pro will not connect to the internet via cable to the router. All the machines including the MacBook Pro connect via ethernet or WiFi to my network no problem. The MacBook Pro even connects to the internet via WiFi but not ethernet. So I suspect overheating!. See what transpires when I start it up again.
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You Are Not Connected to the Internet - it happens too often
Month old MBP.
Very often I'm surfing the net wirelessly and the next thing I get is the annoying message saying: You Are Not Connected to the Internet. This happens at my office (closed network), my house (closed network, and at a friend's house (open network). I am sure if I were to wirelessly use the MBP elsewhere I would frequently get the same message.
So I click on the Network Diagnostics button... it shows the two bottom buttons in red (internet & server), so I click through the procedure... it says there is nothing wrong and the two bottom lights change back to green. In other instances, it gets to the end of the process and asks to restart a device, so I click OK (without touching the modem or restarting anything) and the two green lights appear again; leaving me able to surf as per usual.
I now have to leave Network Diagnostics open so I can quickly fix the connection.
Any ideas?This happens all the time to my 2-year old 17" and never to my brother's 15" that was purchased in August. I still have a Wi-Fi connection but the internet isn't working. Usually going down to the basement and resetting my airport and DSL box does the trick, but it's still a pain in the behind. I think I read somewhere that Apple knows about and is working on this issue.
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Switcher found "You are not connected to the Internet" message confusing
While demonstrating to my brother - a long-time Windows user - that an iMac solved all the problems with Windows XP that he is constantly complaining about to me, he saw Safari's "You are not connected to the Internet" message when the web server for the page didn't respond very quickly. (There wasn't any network problem, or anything wrong with Safari. MacOS or the iMac.) Clicking the 'Reload current page' button brought the web page up. He was angry, saying that the iMac was clearly connected to the Internet as he'd seen me plug in the network cable! He's using this as one of his reasons that "PCs are superior to Macs"!
While I think this is probably a bit of "I don't want to admit that I've been wrong" coming from him (his Windows system has been riddled with malware several times, despite him having kept up to date with Windows updates, using the Windows firewall, a broadband router with firewall, and having tried several anti-virus suites!), I must admit that he has a (limited!) point.
Couldn't the developers cause Safari to display the message "The web page you have requested is not immediately available, still trying - please wait." instead and then, if the web page cannot be displayed after (say) three minutes, and some kind of autromatic diagnostics show that the system still has a network connection, the message "That web page is apparently not available." Only if behind-the-scenes diagnostics show that the Mac has lost its network connection should one ever see the "You are not connected to the Internet" message, in my opinion.
MacBook 1 etc Mac OS X (10.4.8)I have the same problem; if I leave the computer on long enough (usually asleep overnight), when I wake it up, Safari will present the "You are not connected to the Internet" message for any page, and Mail will display the exclamation-point-in-a-triangle for all accounts that says it's offline. Yes, Software Update also complains of a "network problem."
Meanwhile, Firefox or SSH sessions via Terminal will work fine, and both network diagnostics and System Preferences claim that the machine is, indeed, connected just fine with an IP lease and everything. This is over a wired Ethernet connection, and, yes, I've tried swapping the cable between the Mac Pro's two jacks.
I'm a long-time Mac user. I've fixed disk permissions; I've flushed Safari's cache; I've done everything described here. Rebooting always fixes the problem -- but it then recurs when the machine has sat or slept for long enough.
Since Safari and Mail are both affected, while Firefox and shell connections are not, it seems fairly clear it must be a bug in some part of the OS relating to both those Internet products. It doesn't cripple the machine, but it's definitely inconvenient, which is not what I expect from Apple products. -
Solved: message "You are not connected to the Internet" after idle sleep
Summary: What worked for me was to turn off IPv4 and IPv6 on my unused interface.
The problem was that after my computer had been in sleep mode, Safari would say:
"You are not connected to the Internet."
or "softwareupdate -l" would say:
"This computer’s Internet connection appears to be offline."
Yet Firefox worked OK and traceroute also showed the connection was fine.
Digging deeper (though only later, after I found the command), "scutil -r" indicated a problem with DNS lookup:
$ scutil -r developer.apple.com
Not Reachable
$ scutil -r 17.254.2.129
Reachable
I'm using 10.6.6 on a Mini (model Macmini1,1), which has a wired ethernet connection on en0 and an AirPort on en1. I use the wired connection, but I also configured the AirPort just because, and then turned it off in the network preferences. I use a static (manually-configured) IPv4 address on en0 and DHCP on en1 (when it's up, which is only for experimenting). I don't use IPv6 as such, though I've left it enabled.
I was initially confused, thinking the problem was intermittent, though it's not. I tended to assume that because the display had gone into standby the computer must be sleeping, without checking that the power light was dimming and brightening, indicating sleep mode. Later I found the "pmset -g" command to display the power management settings. Among the settings is:
ttyskeepawake 1
This means that if I had a shell session open in Terminal, which I did quite often when investigating the problem, the computer put itself into idle sleep later than if I didn't have the session open. The times in Energy Saver settings in System Preferences seem not to be very accurate anyway. For instance, with the default computer sleep and display sleep settings of 10 minutes and a shell session open, I've seen it take 17m25s for the display to blank and a further 14m16s for the computer to sleep, for a total of 31m41s.
The problem only occurs after an idle wait. It doesn't occur after a software sleep (entered from the Sleep entry in the Apple menu or using the keyboard shortcut) or after pressing the power button momentarily.
One way I found to fix the problem was to turn the AirPort on and then off again through Network Preferences (or the menu bar item). Later I found that disconnecting and reconnecting the ethernet cable also fixed the problem. I hoped to find a better way.
What led me to this halfway house solution was noticing that if I turned the AirPort on and then off again, entries for en1 still remained in the routing table. These entries were for IPv6 link-local and multicast networks, as in this edited output from "netstat -nr":
Internet6:
Destination Gateway Flags Netif Expire
::1 ::1 UH lo0
fe80::%lo0/64 fe80::1%lo0 Uc lo0
fe80::1%lo0 link#1 UHL lo0
fe80::%en0/64 link#4 UC en0
fe80::216:cbff:fexx:xxxx%en0 0:16:cb:xx:xx:xx UHL lo0
fe80::%en1/64 link#6 UC en1
ff01::/32 ::1 Um lo0
ff02::/32 ::1 UmC lo0
ff02::/32 link#4 UmC en0
ff02::/32 link#6 UmC en1
Even with the AirPort switched off, ifconfig showed it as being up:
en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 00:17:f2:xx:xx:xx
media: autoselect (<unknown type>)
status: inactive
I don't know if these observations are relevant, but anyway they led me to the solution (well, workaround). The way I finally fixed the problem was as follows.
1. Create a new location in Network Preferences. (This isn't strictly necessary, but it allowed me to keep the AirPort configuration (including my wireless password) intact in the default Automatic location.)
* Click on the Location pull-down
* Click Edit Locations...
* Click +
* Enter new location name (I called mine Wired-static)
2. Configure the Ethernet interface with its static address. (If using DHCP, I'd have skipped this step as DHCP is the default.)
3. Go to the AirPort configuration (even though it's shown as Off).
* Click on Advanced
* Click on TCP/IP
* Select Off for both IPv4 and IPv6
4. After clicking Apply in Network Preferences, a new "Location" item appears in the Apple menu between "Dock" and "Recent Items". Select the new location. This setting sticks across boots.
I hope this helps anyone else in a similar situation. Maybe if you use wireless it would help to turn off IPv4 and IPv6 on the Ethernet interface?Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset Network Settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- DId the iPod ever successfully connect to the network?
- Does the iPod successfully connect to other networks?
- Do other devices successfully connect with your network? -
HELP!!!! My iPOD when trying to sign in to GAMES it says You are not connected to the Internet. Online functionality is not available. HELP!!!!!!!!!!!!!!!!!!
We (my son and me) Setting's we changed to GOOGLE like you said. Listen, we are new tothis and trying very hard to get it to operate. Had it since last Wednesday and still trying to get it to operate. I know it will take time, but it VERY upsetting.
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To open “Java Preferences,” you need to install a Java runtime, but you are not connected to the Internet. I have tried links that people have put on other discussions but all i get is a black screen please help!!
Try this link, warning, it's straight to download mode:
http://support.apple.com/downloads/DL1421/en_US/JavaForMacOSX10.7.dmg
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