You are not recognized as a user in the SAP customer notification system

Hello,
we are in OSS registered as CCC. I am able to send notifications from our SolMan to OSS with components(instalations) which are registered under out SAP customer number(our SolMan instalation etc.).
When I want to sned notification for our customers to OSS but with component of our customer(he has another SAP number, his instalation) then I got an error message
You are not recognized as a user in the SAP customer notification system:
You are not recognized as a user in the SAP customer notification system
Message no. DNO158
Diagnosis
No address data exists for this logon user in the SAP problem notification system.
The function you activated could not be executed.
Activated function Diagnosis
Send notification to SAP The notification was saved, but could
not be sent to SAP.
Update notification at SAP The notification was not updated to
reflect the SAP version.
Check for changes The system cannot compare the notification
with the current version at SAP.
Request list of the The notifications that you sent to SAP
notifications contained cannot be updated.
in the SAP problem notification system.
Procedure
Contact your system administrators.
Could you help me please?
view V_AISAPCUSTNOS ist filled with our customer numbers, I am in AISUSER...
Thanks Miloslav Pudil

Hello Miloslav,
We have the same problem.
Somebody knows how can we resolve this?
Thanks,
Diego.

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