You are not recognizing my password, which is correct, and I cannot get any help.

I want to talk to a person. 713-668-2428. When I try to install Adobe Reader and now Adobe Shockwave you tell me my password is incorrect. IT IS NOT WRONG. Your hint is exactly what my password is.
I have Firefox 19.0
Adobe Reader 10.1.5
Adobe Shockwave 10.3
I am stymied and cannot fix the problem.

Password for what? Your PC? Email? Firefox support forums? You need to be a bit more specific.

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