'You Are Not Using The Correct Type of Phone Cord' Error

Having a issue with my fax on my HP Officejet Pro 8500 wireless.  Tried to send a fax, it  received a send error.  I ran fax test and it came back with "You are not using the correct type of phone cord".  Nothing has changed since I last fax'd but I check the lines and connection, everything appears ok.  Phone jack is connected to 1-line and Officejet '2-ext' is connected to the phone.  I use a dedicated phone # and the Officejet is set to auto answer.   I can call out and receive calls on the phone connect to the Officejet.  My assumption is that since I can use the phone without issue there is nothing wrong with the phone line.  Any ideas?
This question was solved.
View Solution.

I was having the same problem.  I'm using a the 2 wire phone cord provided with the printer and still getting this error.  Turns out that it related to have a phone extension plugged into the printer.  If I unplug the telephone form the extension jack on the back of the printer, then the fax test passes.   I was even using a 2 wire cord on the phone extension but it seems that simply having a telephone plugged into the extension jack will cause this error. 
Run the test without a telephone plugged into the printer's extension jack and you should be fine.
Worked for me!

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