You can have BIG TROUBLE with FIOS (half phone line only)

Question

Hello world,
I got the FIOS mid-September,
and this week it will be one month since my phone line broke for a lot of people (they can't call me anymore),
and Verizon can't do anything to correct their misconfiguration.
So, I am alone, with half of a phone line and with an operator (Verizon) who is doing nothing.
My situation: people from Cox Communication (a famous but local operator in my state) are impossible to call me (when they try they receive the information my number doesn't exist) because I asked to Verizon to keep my number and to move it from Cox to Verizon FIOS (so, I wanted to keep my number, very simple, but impossible for Verizon).
For 4 weeks, I am trying to explain this simple situation but their answer is "all is fine from Verizon".
Does anyone have an idea to solve this stupid situation?
Thanks

Answer 1

Understand that if this is impacting incoming calls from people uing your old "phone" company but not calls coming from other service providers (i.e. non-Verizon but not Cox customers either), then the problem is on Cox's end.
Cox never deallocated your number properly when you ported it over to the Verizon -- so they still have it defined in their tables as belonging to them and when people try to call it from on the Cox network, it goes to a disconnected number deadend.
If this is the situation you have, then you must call Cox and tell them that you "ported your number out to a new provider" and ask that they "release and deallocate" the number from their system as they no longer own it so that calls from customers on their network witll terminate properly.   It will take some persistence and you'll probably need to get past the first level tech support person and make sure you get someone who understands the phone network definition process to get them to fix it.
If you can't receive calls from anyone -- except other Verizon customers -- then it's a Verizon problem in that they haven't properly completed the port of the number from your old provider -- who is probably still holding the number in an inactive state.  If this is the scenario, then Verizon is the one who has to fix this.