"You can not use this product at this time. Try uninstalling and then reinstalling the product..."

Question

Hello,
  I am a U.S. citizen who works over the internet at home for a man in the U.K. My boss in the U.K. ordered CS3 from the U.K. and shipped it to the U.S.
For almost a year, I was able to use the CS3 products until all the sudden, I get an error message that says, "You cannot use this product at this time. Try uninstalling and then reinstalling the product or contact Adobe for technical support." Every time I try and talk to a customer service representative from Adobe, I am either put on hold for about 30 minutes, am asked to contact the offices in the U.K since the product was purchased in the U.K. or am told I can't get any support because I don't have an order number or a serial number or whatever these people are asking for. I do not have that kind of money to be making long distance phone calls to the U.K. only to receive no technical support at all. My job is very important and if my boss paid over $1,000 for the product then either he or I should get the support we need before I end up loosing my job over it. I was once promised a very new clean CS3 CD along with a new serial key for all the trouble I went through with technical support and never received it in the mail. I can give you my boss' contact info, but I refuse to quit until I get the support I am looking for. My boss' number is
[personal contact info deleted by forum host]
  and he might be able to supply the order number.
                                               Sincerely,
                                                      Michael S. Lowe

Answer 1

Try reading this:
http://www.megaleecher.net/Flexnet_Licensing_Service
Bob