You can only log in using your primary BigPond Broadband account

Hi I recently moved from QLD to WA and moved my bundle with me, I had foxtel on tbox over there but the box got left in the move so I bought another one today.  I have tried to register it but it comes up with the following message ' You can only log in using your primary BigPond Broadband account , If you can’t remember your primary account username and password, you will need to speak to a Customer Service Representative on 1800 331 402 So after calling the first time the lady registered the tbox and I thought that would be me on my way so I hung up and tried to get foxtel on tbox.  Ended up getting the same message and now my tbox does not appear to be registered at all.  So after another call which lasted around 30mins of me being on hold and a 3 way conversation where both telstra members were trying to fob responsibility off to each other and one being quite rude I was told I would be called back.. After another half an hour the guy called back and said that I could not get foxtel on tbox at my address.  To me this seems like Im being fobbed off as he didnt know what the problem was,  I am in a unit and I checked my address on the telstra website which stated 'great news, foxtel on tbox is available in your area' and after being told I couldnt get it, I put a note on the notice board of the aparment block to see if anyone else had foxtel and they do so clearly that is not the problem. Can anyone advise what to do or who to speak too to try and clear this up? Thank you

There are times like this I wish I could log in to customers accounts and fix it however not allowed  ESQ check which is a serviceability check and checks what services are available at your address. So if it says Foxtel Tbox is eligible then its all good to go then this wouldn't be the problem mate. What needs to happen is that your email address and serial number might be still on the admin portal of the tbox registration. However you said Tbox support have removed this from the account in saying that this can take a little while to be completely removed from our records which would then allow you to register a new device. Try the registration a little later on or again tomorrow and see how you go. Please let us know how you get along. Cheers bud.      

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