"You did not purchase this item. You can not redownload..."

Has anyone experienced this problem?
I purchased Breaking Bad, Season 5 (season pass) in HD, through my Apple TV. I've received an email receipt from Apple for the purchase, and it's shown up on my credit card recent activity. When I go to play any episode, I get the following message:
"You did not buy this item. You can not redownload [Episode Name]"
I most certainly did. So far, the Apple support has been the typical glazed-eyes, "make sure you're plugged in to the world wide web", "unplug, and plug in after exactly 60 seconds (so all the electrons drain out the back)", not really reading the specific case and symptoms I'm experiencing.
I've been able to "purchase" a free episode of a TV show and, despite a shockingly slow download, it was viewable, and the whole transaction was done directly through the Apple TV.
I was also able to download episodes from iTunes to my computer and watch them that way, but I really don't want the movies on my computer.
If there was a problem with an HDCP handshake between the AppleTV and the television, would an error message like this display?
Thanks in advance if you can help.

i am having the same problem in the last 2 days. does anyone have an answer??? very frustrating, as i have given a lot of money to apple to have the ability to download these shows when they are available.

Similar Messages

HT201359 i just noticed that my account has been debited for equvalent of usd99.99 for an item Gizmonauts, overflowing chest of crystals, seller is backflip studios. what's this item all about. i can not remember purchasing this item.how can i get a refun

I just noticed that my account has been debited for equivalent of usd99.99 for an item Gizmonauts, overflowing chest of crystals, the seller is backflip studios. whats this item all about? how can i get a refund?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

HT1725 When I click on a Movie I get the following "You have already purchased this item but it has not been downloaded. To download it, select Check For Available Downloads from the Store menu." Then get err = 11111

iTunes quit unexpectedly during the download of a movie. When I click on that movie now I get the following message: "You have already purchased this item but it has not been downloaded. To download it, select Check For Available Downloads from the Store menu."
I follow the instructions, but the download still doesn't resume - err = 11111
Any advice?

Yeah, I am going to blast my iPhone for the 4th time today and pray this goes away. I had 6 apps showing updates, the 6 badge icon shows on the App Store on my iPhone and, having run them all, the 6 apps have two copies each on my iPhone: one that is the old version of the app and will not run and the other is a faded version of the app with an empty progress bar on the icon. Click those and you get an error message about connecting to iTunes, etc. as described in the article I linked to above.
It gets stranger than this. If I install a completely NEW app, the 6 that are stuck mid-update heal themselves and appear with the new version only, however now completely different apps (Hold Em for instance - which I did not update and didn't need an update) will not launch "app name Cannot Launch" message comes up.
Agh!

'You have already purchased this item, would you like to buy it again?' ISSUES

This has happened to my twice now. I have bought songs on itunes, then at some point deleted the song from my itunes library and told it to hide it in the cloud or whatever. I only do this so that the songs that are not in my itunes library do not show as being in my itunes library.
Then, at some point I will decide that I want that song again. So, I go into itunes store and search for it in purchased, and it does not find it. So I then search for it in itunes store again, and it shows it there with the 99p next to it. So, I click on it to buy it, and it shows the message 'You have already purchased this item, would you like to buy it again?'. At first, I clicked no, and was back to square 1, without a song and it still showing the 99p next to it. So I did a search on google and found an article that said as far as I understand to just click buy and it would offer for me to re-download it for free.
http://answers.yahoo.com/question/index?qid=20090803000006AAKNkBB
So, I did that and it charged me for it.
Like I said, it has happened to me twice now, where I remeber buying a song, then hiding it in the cloud, and having to buy the song again. What can I do to stop this?? Is it a bug that I have to buy it again??
Thanks for your help, Danny

You read a very old article that applied only to apps.
Redownloading is quite simple
Downloading past purchases from the iTunes ... - Support - Apple

Apps - Download All Free Updates - You have already purchased this item

I have an iPad and iPhone, and over the past few months I've noticed that iTunes keeps getting confused when trying to download app updates.
So right now if I run iTunes, it shows that there are 16 updates in Apps. I click on Apps and then click the "16 Updates Available" link at the bottom right. This opens the "My App Updates" view. I then click "Download All Free Updates" and get a prompt that says:
You have already purchased this item
You have already purchased this item but it has not been downloaded. To download it, select Check For Available Downloads from the Store menu.
This is confusing because:
I have no idea which of the 16 app updates it is talking about
I'm not told why it has not been downloaded
Check for available downloads doesn't do anything.
I can get around this problem by manually downloading each update individually, syncing and trying an update again. But after a few weeks I get more updates and the problem starts all over again.
Any ideas why this is happening?
Cheers
Boz

You read a very old article that applied only to apps.
Redownloading is quite simple
Downloading past purchases from the iTunes ... - Support - Apple

You've already purchased this item, but it hasn't been downloaded.

I don't have App sync on (have tried it with App sync on and off), my Mobile Applications directory on my Mac is empty.
When I go to update my apps per the iPhone's App Store program, they download and then I get this message:
+You've already purchased this item, but it hasn't been downloaded.To get it, open iTunes on your computer, select Check for Purchases, then sync your device to your computer.+
I did this, yet the problem remains. Have restored to factory settings and after installing my apps again, the next time one updates I get this error and despite my following the directions above, the error persists. Anyone know of a fix for this little circle?

Yeah, I am going to blast my iPhone for the 4th time today and pray this goes away. I had 6 apps showing updates, the 6 badge icon shows on the App Store on my iPhone and, having run them all, the 6 apps have two copies each on my iPhone: one that is the old version of the app and will not run and the other is a faded version of the app with an empty progress bar on the icon. Click those and you get an error message about connecting to iTunes, etc. as described in the article I linked to above.
It gets stranger than this. If I install a completely NEW app, the 6 that are stuck mid-update heal themselves and appear with the new version only, however now completely different apps (Hold Em for instance - which I did not update and didn't need an update) will not launch "app name Cannot Launch" message comes up.
Agh!

"You have already purchased this item. Would you like to buy it again?"

I bought an album from iTunes on my PC. I went on the iTunes store on my iPod Touch to download the same album, but it said "You have already purchased this item, would you like to buy it again?" My question is will I get charged again if I hit buy? If so, then why would I get charged? I already bought the album. On my iPhone 4s and iPad2, the album automatically downloaded due to that one feature (I forgot the name). So why can't I do the same on my iPod Touch?

"My question is will I get charged again if I hit buy?"
Of course you will. Why would you do this?
" If so, then why would I get charged? "
Because you are buying it again.
"So why can't I do the same on my iPod Touch?"
You can, just not by buying it again.
Read this:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

In iBooks,what does it mean when it says: you have already purchased this item. To download it check available downloads in the store menu?

In iBooks,what does it mean when it says: you have already purchased this item. To download it check available downloads in the store menu?

Apologies if I seem rude but isn't it obvious?
you have already purchased this item means you have already purchased this item - you don't need to buy it, you've already bought it.
To download it check available downloads in the store menu means to download it check available downloads in the store menu. So if you look at your top menu bar (in your iTunes programme) select the Store and from the menu that appears, select Check for available downloads. My guess (and I realise I'm risking my reputation here ) is that when you click on that, you will see a list of the items you've bought which will include anything you haven't yet downloaded to your iTunes. I assume there will be an option with that list to download those items.
I would like to thank the person who thought of the idea of taking different words and putting them in a certain order, so that those words form a sentence, and that sentence can then be read by other people and those people understand. Genius!

HT204074 I went to buy a song on iTunes and it said I have already purchased this item, but it's not in my library. Is there a way to populate songs that I have downloaded on past computers with the same apple ID?

I went to buy a song on iTunes and it said I have already purchased this item, but it's not in my library. Is there a way to populate songs that I have downloaded on past computers with the same apple ID?

If iCloud is available for your country, you should. Here is the article that has the steps on how you can do this:
http://support.apple.com/kb/HT2519

HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy

I didnot purchase this item nursing certification exam flash cards pediatric ccns exam flash card study system on 09/21/12 at 3:37am in the morning Order

I didnot purchase this item nursing certification exam flash cards pediatric ccns exam flash card study system on 09/21/12 at 3:37am in the morning Order
ID number is MGSGQHT26M and receipt number is 130039894814 for $ 43.54 cents but it show up on my I touch 3 generation 8GB My name is Ricky Dawes My wife name is Nicole Dawes my visa debit card last digit is 8229. I did purchase concise medical dictionary by joseph for $ 4.99 on my I touch 3 generation 8GB Order ID number is MGSGQHS9QB and receipt number is 130039894813 I want my $ 43.54 cent back in my chase bank account as soon as possible there is a error I never download this flash card product and never seach for this product on my I touch at all but now I'm out 43.54 dollar.
iPod touch
Receipt number 130039894814
Billed To:
Order ID: MGSGQHT26M
Receipt Date: 09/21/12
Order Total: $43.54
Billed To: Visa .... 8229
Item
Seller
Type
Unit Price
Nursing Certification Exam Flashcards, Pediatric CCNS Exam Flashcard Study System
Report a Problem
Mometrix Media LLC
In-App Purchase
$39.99
Subtotal:
$39.99
Tax:
$3.55
Order Total:
$43.54
Billed To:
Order ID: MGSGQHS9QB
Receipt Date: 09/21/12
Order Total: $5.43
Billed To: Visa .... 8229
Item
Seller
Type
Unit Price
Concise Medical Dictionary by Dr. Joseph Segen, v1.0 (12+)
Write a Review Report a Problem
Roger Lichfield
App
$4.99
Subtotal:
$4.99
Tax:
$0.44
Order Total:
$5.43
<Personal Information Edited by Host>

These are user-to-user forums, you are not talking to Apple here. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have purchased a game from itunes store online. However, whenever I open the app, it just show me "unable to purchase this item".

Dear Sir / Madam,
I have purchased an app from Itunes couple of days ago. My ID is [email protected] and the game name is called Stand O'Food.
I have no idea after I have downloaded the game, whenever I go and open that app, it will show "Unable to purchase this item".
Please advise.
The payment have already charged to my bank account but I couldn't use this application.
I look forward to hear from you shortly.
Have a great day ahead.
Sincerely,
Agnes Kwa

I had the same problem. My wife had the PocketBible on her Ipad 2 and she transferred ownership to me. I had to delete the app and reinstall it from the App store(logged in with my apple ID) and its working without a problem. I do not get those error messages when I attempt to Buy/Upgrade or Add/Remove books.

TS4123 I ran the Autorun and Bonjour came up but also "EasyRedirect.dll" did what is this so I can update it?

I ran the Autorun and Bonjour came up but also "EasyRedirect.dll" did what is this so I can update it?

I think that EasyRedirect.dll is part of Easy Hide IP.
By way of experiment, try uninstalling your Easy Hide IP. Can you get through to the Store now?

I've purchased an app. I can find it in my "purchase history". But I can't find it in "purchased". Now I can't redownload it again cause it seems just like I haven't bought it.

I've purchased an app. I can find it in my "purchase history". But I can't find it in "purchased". Now I can't redownload it again cause it seems just like I haven't bought it.
Somebody help me please.

Was it purchased by that account, and is it still available in the store ? If it's been withdrawn from the store then you won't be able to re-download it

You have (not) already purchased this item.

iTunes frequently tells me that I've already purchased an app and so it will be downloaded free of charge. But this always happens for apps that I haven't purchased before. So I'm downloading this new app and iTunes says "you've already purchased this." Erm... no, I haven't. And it comes up a lot of the time for free apps too. If it's a free app, I would be downloading it free of charge anyway. Does this happen to anyone else?

Try going into store then entring apple ID along the bottom...there's a tap for hidden downloads, slide finger across to unhidden then it should come bak into your library. Hope it works it did for me .

"You did not purchase this item. You can not redownload..."

Similar Messages

Maybe you are looking for