You have a BUY button and then take me to your adobe cloud page where I can't just buy it but have to pay in a plan to use it. You don't even have it as a single app. What Gives? Your new cloud purchase app is terrible. I don't want it bundled with Photos

I really can see why many are annoyed and frustrated with your new buying method. Are you trying to lose faithful customers of the past and those of the present. I really hope you get an insight into what you are really doing.

Can I just point out that if Adobe really felt that a wholesale move to the subscription model was the only way to go in terms of the bottom line, there's absolutely nothing whatsoever to stop them from shutting the door on the stand-alone version right now.
No offence, but I find this conspiracy theory stuff pretty tedious really: Adobe doesn't need to "hide" the stand-alone in order to drive us all into the arms of CC - they could just scrap it. But they haven't, and it's not that hard to find, so the whole premise that what we're seeing is some sort of "strategy" intended to force us all onto CC, just doesn't wash.

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HT1689 I go to click on the buy button and then it half disappears and won't let me download anymore. How do I fix that?

I go to click on the buy button and then it half disappears and won't let me download anymore. How do I fix that?

If you have a 1G iPod or iOS 3.x that seems to be a problem that Apple created when they updated their website. No know solution yet except to download on your computer and sync.

I need to make a pdf document, made in photoshop, 'page turn' and then add it to my website. I know I can do this in indesign but indesign will not open pdf files for some inexplicable reason. Any ideas how I can do it without completely starting again?

I need to make a pdf document, already made in photoshop, 'page turn' and then add it to my website as an e-brochure. I know I can do this in indesign but indesign will not open pdf files for some inexplicable reason. Any ideas how I can do it without completely starting again?

Hello waitingone,
please try this (all terms are translated from my German programs to my best knowledge):
1. Did the creator of the pdf file enable the import options?
2. See import options: choose an other visibility option for your layer.
3. Let you show the import options and click into one with a black background and try these out (often a gray is selected).
4. See trimming: try the different modes there. Often works: "Media".
5. Is the pdf file (eg from Word) correctly created?
6. Is the PDF file protected? >>> no import possible.
7. If that does not help, store the pdf file in Acrobat, repair possible errors, run the PDF Optimizer before placing in InDesign.
Good luck!
Hans-Günter

The address bar shows pages I have previously entered manually, and then cleared the history of all this pages and pages connected with it.

1. I enter the page in the address bar (i.e.: cnn.com)
2. I click on some of the links in the page - the address of the main page is still the same (i.e.: i click on some of the articles on cnn.com)
3. I search the history and delete/clear all pages that have same main page (i.e.: all pages with address cnn.com - main page and all articles,...)
In the address bar in ff 14 I can still find the entered page (i.e.: cnn.com), in ff 13 that didn't happen - when clearing the history that page was gone in address bar too. This happens mainly with the pages i enter manually in the address bar.

After clearing the history normally, you can try to exit and restart Firefox, ideally with a single tab and check before visiting the site. If the site appears, then it could have been bookmarked. You can also try to check the bookmarks for the site or its sub domains.
If the problem persists, you can also check in a [https://support.mozilla.org/en-US/kb/Managing-profiles new profile].
[https://support.mozilla.org/en-US/kb/Managing-profiles Managing profiles]
[https://support.mozilla.org/en-US/kb/Profiles?s=profile&r=2&e=sph&as=s Profiles Howto]
[https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Profile Manager]

I have a 2008 macbook and everything is to date except Adobe Flash player which I can no longer download. When i try, it will not allow me to push "install." Is there another product I can use or is there a way to install this? I am using Firefox 4.0 btw.

For some reason my adobe flash player will not load or reinstall. I keep getting a screen from adobe that says quit or intall but there is no button for the install to push. Only the quit is useable. I want to be able to view video but can't. Does this have to do with Firefox 4? I have deleted multiple unable to be downloaded installs or misinstalls of adobe flash player. Help!

Start here.

I lost a webpage where I typed in data, I had pressed the save button and I was directed to the log-in page. How can I get back the information?

I am working on a paper on a website where I wasn't signed in. I lost the information after I tried to save it because I was brought back to the log-in page. When trying to go back I was brought to the sign-in page again. How can I recover my lost work? I tried using the web browser history tab and I am automatically brought back to the log-in page.

Sorry about that happening - has happened to me quite often, too.
Not going to help you now, but I use this extension to automatically "cache" the content of text areas for situations where that may happen.
https://addons.mozilla.org/en-US/firefox/addon/textarea-cache/
The only problem with it is, it save only the latest "state" - no backups beyond what is saved. If something in another tab causes Firefox to crash, you may lose the most recent text that you typed when Firefox was getting ready to crash.

When I was editing a picture that I reposted on instagram, I hit the edit button and then a white screen appears and randomly shuts down. I have also noticed that my iPod has been crashing about every single 30 minutes!

When I was editing a picture that I reposted on instagram, I hit the edit button and then a white screen appears and randomly shuts down. I have also noticed that my iPod has been crashing about every single 30 minutes! Please help!

The iPod crashing when editing a photo is a known bug in iOS 5.1.1.
For the other problem.
Try the following:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iPod.
If you still have the problem that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order

Does anyone know how to select text in Appleworks, click on the font button and then be able to scroll thru all the font so that one can see the text change as you scroll down the list, at present I have to do it one font style at a time and then repeat

does anyone know how to view text in Appleworks, to be able to click on the font button and then be able to scroll thru all the font so that one can see it change as you scroll down the list, at present I have to do it one font style at a time and then repeat? Thanks jl

Welcome to the Apple forums
Your question really belongs in the AppleWorks community/forum.
You can turn on fonts in actual type in the AppleWorks preferences.

HT201371 does touching the home button wakes up the iPhone 5s or do we physically have to Click on Home Button or Sleep/Wake button and then use touch id?

does touching the home button wakes up the iphone 5S or do we physically have to Click on Home Button or Sleep/Wake button and then use touch id?
What I am trying to say is that each time I have to click on the home button to wake up the iphone 5s and then it scans my print and logs me in the phone however I was hoping that by just putting the finger on the button will do the whole thing of waking up + unlocking the phone,
Can anyone please let me know if I am wrong or if I am right? since I just bought iphone 5s and I am not sure if the sensor is working or not the way it should be.

It sounds like it is working the way it should be. You do have to click one of the two buttons. The closest thing to doing it as a single operation is to click the Home button but don't remove your finger from the button (i.e., leave your finger lightly on the button immediately after clicking it).

HT4623 My iPad will not update to 5 at all. I don't even have the option of software update in settings. I've tried to update over iTunes and it doest work there either.

My iPad will not update to 5 at all. I don't even have the option of software update in settings. I've tried to update over iTunes and it doest work there either.

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

I installed 10.6.8 through Live Update, now Snow Leopard doesn't start at all! And I don't even have my Leopard DVD here! What should I do?

Two days I ago I installed 10.6.8 through Live Update. But, since then, I can't open Snow Leopard! Everytime I got the grey page and the request to reboot turning the Macbook off and then on. I could use Safe Mode, used Utility to repair all the processes and deleted any cache but nothing, tried a procedure of renaming the kernel found on the net and now I can't even open the Safe Mode. I don't even have here my Snow Leopard dvd! What should I do? Called the customer service twice but not that great help. Can I try to use another Snow Leopard dvd (i.e. from a friend of mine)? Should I format the partition and reinstall it? I'm really angry about this, got this Macbook since less than one year and it crashes after an autoupdate, probably forcing me to 700 km x 2 trip to get that dvd (and of course those of any other app I got?!)? Grrr.

... tried a procedure of renaming the kernel found on the net ...
If you've been doing things like that, you probably destroyed your system. You need the installation disc that came with the machine. Another one won't work, unless it's for the same model.
I'm really angry about this, got this Macbook since less than one year and it crashes after an autoupdate ...
It failed to boot because of incompatible third-party system modifications that you installed. We know that, because it started in safe mode. Then, instead of removing the modifications, which would have solved your problem, you did something that immobilized the machine completely. You should not have updated the OS without having an installation disc available, and you shouldn't be using a computer at all without backups. Apple can't protect you from the consequences of making bad choices.

When i select the Full Screen option in video streams (like youtube, veoh, anything like that) i can do that 1 time 2nd time the screen goes blank and can only exit it with the Esc button and then i have to restart firefox and again i have my one Full ...

When i select the "Full Screen" option in video streams (like youtube, veoh, anything like that) i can do that one(1) time second(2nd) time the screen goes blank and can only exit it with the escape(Esc) button and then i have to restart firefox and again i have my one "Full-screen Ticket"

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

When i click on my external hard drive the screen goes dark and a msg pops up saying i have to shut down my computer by holding the power button and then restart it. when i do that i get the same result every time. it worked perfectly last night..

when i click on my external hard drive the screen goes dark and a msg pops up saying i have to shut down my computer by holding the power button and then restart it. when i do that i get the same result every time. it worked perfectly last night..

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Ifou don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.

I would like to know if you go into free downloads why cannt you dowloads more than 10 and then you have to pay for them

I would like to know if the download that are free why cann't you download more than 10 and then you have to pay for them

If it's free, then it's free no matter how many you download. iTunes might take some time if you download more than three. I have more than 400 apps and a 50 of them are free and I don't have problem.
Are you sure it was free?

When I go to buy an app that isn't free it asks for my security question but I don't know what my security question is so I go to change it and it said it will send the info to this email that I don't even have. What do I do?

When I go to buy an app that isn't free it asks for my security question but I don't know what my security question is so I go to change it and it said it will send the info to this email that I don't even have. What do I do?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

You have a BUY button and then take me to your adobe cloud page where I can't just buy it but have to pay in a plan to use it. You don't even have it as a single app. What Gives? Your new cloud purchase app is terrible. I don't want it bundled with Photos

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