"You have insufficient privileges for current operation

IN R12
problem with some users getting error "You have insufficient privileges for the current operation. Please contact your System Administrator." on login. The error happens intermittently
There is no recent changes

the following error is reported in the apache log file mod_oc4j: Failed to find a failover oc4j process for session request for destination: application://oacore (no island or jgroup).
Is it related to this issue (You have insufficient privileges for current operation)Please see these docs.
R12: Resolving error mod_oc4j Failed To find A Failover OC4J Process For Session Request For Destination [ID 785296.1]
R12: Http Server Crashing Frequently With Segmentation Fault (NAS or SAN filesystem) [ID 732857.1]
Cannot Login on 12.1 : mod_oc4j, shmcb_malloc Attempt For 511994 Bytes Failed [ID 1062733.1]
Thanks,
Hussein

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