You have not verified your account - Cannot connect to the iTunes Store
About a month ago I had an issue with my ISP in which I no longer had access to my email from them. Unfortunately, it was this address that I used to set up my iTunes account. After a couple days of no email access, I changed my iTunes account from my ISP mail to my GMail address via the Account setup in iTunes. Everything was fine, I changed the address, validated the email when Apple sent the validation and changed the login info on my computer and iPhone.
While I was able to make app purchases via both the phone and iTunes, I could not access my account information, as iTunes would tell me that my account had not been verified (despite having clicked the verification link). Now, since updating to iOS 4.2, I get the message that my account is not verified every single time I try to purchase or update an app, or try to view my account information on both the iPhone and Mac.
When the systems tell me my account has not been validated, they direct me to instructions on how to validate; BUT, the instructions simply state that the account IS validated. I do not have the option to send anther validation email, and if I go back to the original (sent from Apple on Oct 12) and click the validation link, I'm informed that the address/login is valid.
The Apple Support page simply leads me through various common account problems that have nothing to do with my issue, and there seems to be no way to contact them directly about the account issue. I'm at a bit of a loss on how to proceed; any ideas?
Ok I got it fixt.
Go to: https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/72/wa/directCallLandi ngIndex?wosid=tRtVd4bx348XlzN7Je9tb0&localang=en_US
Manage account, and resend your verification email..
Hope it helps.
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Having the same problem since Thursday.
Calling apple won't help, going to the apple store won't help, and for some reason, itunes support will not respond to emails.
AND NOW, the "my apple id" website doesn't seem to work.
Apple likes to keep silent about things, hopefully they will resolve this soon before it gets out of hand.
If you find an answer, please share! -
I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying -
Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2 -
When I try to complete an in app purchase a message pops up saying: YOUR PURCHASE CANNOT BE COMPLETED.. I close that and another message pops up saying: CANNOT CONNECT TO THE ITUNES STORE... I am connected to the Internet, can anyone figure this out?
Hello,
Brother please follow these steps
1) SignOut from Your apple itunes account
2) Again Sign In Your iTunes Account
And you can turn off your wifi/internet from your iphone and again turn it on
Kind Regards
AmirKhalid (AKQ) -
I have the new iOS 6 on my iPad, and when ever I try to log on to the iTunes store this comes up: Cannot connect to the iTunes store. Anybody help please?
I'm also having this problem I've already tried changing the year stuff and its still the same I succeeded once when I toggled my credit card account but after that the same problem occurred.
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I'm a new iPad owner. When I've rented a movie, I can't work out how to play it back without a wifi connection. I get a message which says you cannot connect to the iTunes store without an Internet connection. This happens whether I've rented or purchased a film. We're going on a flight soon and would ideally like to watch one on the plane. Can someone please provide some step by step instructions. Thanks.
Rented or purchased video are watched through the videos app after you have downloaded them, iTunes on iOS devices is for buying media only.
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TS1368 I cannot connect to the iTunes Store. I receive Error Code -1202. This problem began yesterday. I have been successfully connecting to the store for months on this PC. I am running Windows 7 and the Windows Security Center. Thanks for any help.
Hello alankilner,
And welcome to Apple Discussions!
Using Proxy: Yes
Try temporarily disabling this setting by following the steps outlined in this Apple support document.
http://support.apple.com/kb/TS1490
B-rock -
I cannot connect to the iTunes store for any purpose. When I try I get the message: "Cannot connect to the iTunes Store". That is all. I have tried a lot of different things except , obviously, the correct thing.
HI ...
Try this support article > Can't connect to the iTunes Store -
I keep getting a 3212 error; iTunes cannot connect to the iTunes store, however i have internet connection. How can i fix this problem?
Hello achaie,
We've an article which details troubleshooting steps that can help get iTunes reconnected to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
When I try to download a song onto my iPad from iTunes Match, my iPad says "Cannot connect to the iTunes Store" even though I have a perfect Internet connection.
Try a power cycled of the iPad.
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This could be caused by several things. Please provide more details on how you are connecting to iTunes, i.e. WiFi or 3G. If WiFi is it your own home connection or a public one?
For example at work there is no real reason for me to connect my iPhone to the company WiFi because they have nearly everything blocked; iTunes, gmail, aol mail, yahoo mail, FaceBook, Twitter. Basically any of the Fun web sites. So if I feel the need to update an app while I'm at work I need to wait for lunch go down to the lobby and use the Starbucks WiFi Connection.
But if you are just having a problem connecting to iTunes you might try resetting your network connections, Settings => General => (Scroll to bottom) Reset => Reset Network Settings, wait for phone to restart and connect to the network.
This will just disconnect and reconnect you from your 3G provider and clear out all the junk that has built up in the network buffers. You will have to reenter your WiFi Passwords when you try to reconnect to them but you should have a cleaner connection.
You can also try restarting your phone. Press and HOLD both the Home button and the Power button on the top of the phone at the same time for about 10 - 20 seconds. When the Slide to Power Off screen appears CONTINUE to hold the buttons down. The screen will go black and then the apple logo should appear. When the logo appears release both buttons and wait for the phone to restart and reconnect to the network.
A quick option (Although not as effective as doing a Network Reset) is to turn on Airplan Mode, wait 15 seconds and turn it off. This breaks the connection with your network provider and then starts it up again. It just doesn't clean out all the stuff in the buffers, but you may get a better internet connection.
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