You haven't recognized your account - but I did!

Every time I want to buy an app or update them in the App Store or under iTunes, I get the failure message, that I haven't recognized my account (in German: "Sie haben Ihren Account nicht bestätigt.") But I did! If I tap on "OK", a website opens in which I see, that my account is already recognized. This game I could play a 1000 times.
What should I do now? Any solutions? I wrote to the Apple support a few days ago but I never got an answer.
Would be great to solve this annoyingly problem.
Thx,
XStoneX
Message was edited by: XStoneX

Finally I have found a solution for my problem - with help of the AppleCare support by phone.
I don't know why, but my Apple ID e-mail was build two times (under Apple ID primary e-mail address AND under alternative e-mail address). Must be a mistake of me. If you have this problem, delete the same e-mail in the alternative addresses in the Apple ID system --> https://appleid.apple.com/
Then send the e-mail to recognize your Apple ID again, recognize it - then it's done!
Greetz,
XStoneX

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ITunes&App Store tells me that i have not recognized my account - but I did

Every time I want to buy an app or update them in the App Store or under iTunes, I get the failure message, that I haven't recognized my account (in German: "Sie haben Ihren Account nicht bestätigt.") But I did! If I tap on "OK", a website opens in which I see, that my account is already recognized. This game I could play a 1000 times.
What should I do now? Any solutions? I wrote to the international and Austrian Apple support a few days ago but I never got an answer!
Would be great to solve this annoyingly problem.
Thx,
XStoneX

Finally I have found a solution for my problem - with help of the AppleCare support by phone.
I don't know why, but my Apple ID e-mail was build two times (under Apple ID primary e-mail address AND under alternative e-mail address). Must be a mistake of me. If you have this problem, delete the same e-mail in the alternative addresses in the Apple ID system --> https://appleid.apple.com/
Then send the e-mail to recognize your Apple ID again, recognize it - then it's done!
Greetz,
XStoneX

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