You keep billing me and I am not receiving credits for my in app purchases
apple need to contact me regarding this you keep billing me and I am not receiving my in app purchase credits
now I cannot use my card on iTunes
Apple isn't reading this, just other users like you on the ASC forums. Even if Apple was reading this you are not providing enough information about what exactly is going on.
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
Apple - Support - iTunes Store - Contact Us - http://www.apple.com/emea/support/itunes/contact.html
How to request a refund for an iTunes or App Store purchase - http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
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In iOS 5 I do not receive notifications for my email account even though the email setting in Notifications is turned on. I do receive other notifications. Does anyone have any suggestion on what is wrong or how I should correct it? Thanks.
Hey M0904,
I found the following information regarding troubleshooting notifications, I'd run through them and see if they resolve the issue:
iOS: Understanding Notifications
http://support.apple.com/kb/ht3576
Troubleshooting notifications
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Have a good one,
David -
Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?
You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I am trying to update my billing information and it is not allowing me to do so
Moving this discussion to the Adobe Creative Cloud forum.
Alyssa0909 please try utilizing a different web browser. I would also recommend reviewing Renew, extend, or restart your membership which discusses how you can update your payment information. -
i downloaded a itunes card and it will not let me download songs or apps it just says billing information what do i do?
You need to make sure your billing address is correct whether or not you use an iTunes gift card or not.
http://support.apple.com/kb/HT1918
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UGH! I just received an email billing statement stating the I was being charged for an IN APP upgrade. It was a game my daughter was playing with and She DOES NOT know my password. Do I have ant recourse on this, and how do I pursue? Thanks!
Suzie
I sympathise with you.
We are fellow users here, you must contact Apple or your credit card company to try to resolve this.
In your email invoice for the £69.99 there may be a Report a Problem link, but I've found they don't work as well as they used to.
Try:
https://expresslane.apple.com/
Did you buy anything (free or otherwise) just before your son got hold of the iPad?
I've always found that if you've entered your password to purchase or update in the last 5-10 mins that you don't get asked for it again - I think this should be optional for app store purchases but definitely for in-app purchases if they allow kids to rack up extortionate costs.
I hope Apple can do the right thing for you.
£69.99 is a ridiculous in-app purchase cost. Do you know what the app was?
AC -
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http://support.apple.com/kb/HT1918
If no joy... Contact iTunes Customer Service
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Ask the people at the store the gift card came from or the iTunes Store staff for assistance.
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