You're my last resort for this puzzler

I tried to do a merge with Word and it froze every time (Office X). I thought is was Word that was at fault. I reinstalled it and it continued to freeze.
I logged out and logged in as a different user and it works fine.
I repaired permissions, copied all the preferences from the 'good' user to my user and logged in as myself. Word still freezes doing exaclty the same thing with the same data files.
Does anyone have any ideas about how to remedy this strange issue for me?
Many thanks

I'll try anything but I have little hope.
I tried to use Pages to create a page of labels but I couldn't find a way to do it. Avery has templates which can be filled with data (name <tab> address <tab> etc,) with a return after each record in Word but I don't see how to do the same thing with Pages. I think Appleworks used to be able to do something similar but I don't have anything other than Word for this purpose. I'm not a heavy user of Word btw.
Thanks

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