YouCam video won't play - only audio. Used link from apps page. Can see screen capture.

Hi there,
We recorded a 1 minute video using Cyberlink Youcam (the one on the 8.1 apps page, as opposed to the one with shortcut on the main desktop page - Youcam5.) We can see te screenshot of the video, and hear the audio for entire duration of recording, but the video screen is only green. Help please!
Amber
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View Solution.

Hi @amberdag,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that when you tried to playback your recording from YouCam 5, you can hear the audio, but the screen remains green.
Have you done all your Windows updates?
Is you Direct X, Adobe flash player and or Direcrt X up to date?
Here is a link to How To Fix Green Screen Video Playback in YouTube in Windows 8.1 (from social.technet.microsoft.com) that should help you to overcome this issue.
Here is a YouTube video that may also aid with this difficulty.
YouTube Green Screen Playback Problem FIX
Please let me know the outcome.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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