Yougov email messages keep getting marked as spam

Hi,
As you can deduce from the title I am a member of Yougov and I use BTYahoo spamguard in email classic. Every once in a while I spot a message in the spam folder from Yougov and have to mark it as not spam.
This works for a few weeks, but doesn't permanently "stick" and I keep missing the invitations to take part in surveys
Is there any way I can white list these messages from [email protected] ?
Although I use the BTY Spamguard I do all of my email in Mozilla Thunderbird, so I'm only in the BTY email once a flood.
Dave
Solved!
Go to Solution.

IanC wrote:
Add the address (that the emails come from) to your online contacts - should whitelist that address.
Thanks, that was easy to do - there is an add to contacts button.
Only time will tell if it works
Dave

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So I've been noticing recently that message that I've already read or have marked as read, often keep coming back marked unread again. This may sometimes happen 5 or 10 minutes later.
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Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
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See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Imap email messages keep getting remarked unread after reading them?

I have a specific email address, which is accessed through Imap services. Whenever I read them, or mark them read, a few minutes or hours later, I will see that they have been marked unread again. The messages that seem to get automatically remarked unread all seem to be messages that had arrived during that day only.
Any idea how to fix this?

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
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Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
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See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Yougov email messages keep getting marked as spam

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