"Your account has been accessed by a new computer or device, and you must verify your payment information before you can make purchases." message pop up?

I keep getting this message and I have no idea why. I only have 2 devices on my itunes account and both are my personal computers that no one can access, i deauthorized every other device I used to have on it, so my itunes account shouldnt be being accessed by any "new computers or devices". Somebody please tell me why I keep seeing this message and how I can get it to stop and just let me buy stuff. I even reentered my card information again and it's trying to tell me my security code is invalid, when I know very well that it isn't. Somebody help me!

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Similar Messages

ITunes saying "Your account has been accessed from a new computer or device, and you must verify your payment information before you can make purchases.For more informaion about account security."

Whether I try to download a free or paid app. The roblem is I don't have that card anymore, I switched banks. I try to enter my new card info and I keep getting the same message.

It means that is is the first time that the device that you are using has been used to make a purchase in the iTunes Store.
I get the same message whenever I buy a new iPhone or iPad. It's normal.

I want to download a free ap, i get the verification required message and sign in. But then i get a notice telling me that "Your acct has been accessed from a new computer or device, and you must verify your payment info before you can make purchases."

I noticed that my credit card info is old. I'm wonering if that could be the reason for the notice. OR does it reallly mean that my account has really been accessed by another source? Of course, this is the first time seeing this and it's Easter!
Any help greatly appreciated.
lisa1952

It means that is is the first time that the device that you are using has been used to make a purchase in the iTunes Store.
I get the same message whenever I buy a new iPhone or iPad. It's normal.

"Your account has been accessed by a new computer or device..."

i'm trying to buy some music today and instead of just asking me to log in, itunes is telling me i must log in and click on billing to verify my info. this is the message I get when I am there.
"your account has been accessed from a new computer or device and you must verify your payment info"
Itunes wants me to input my security code. Everything that is filled out is correct. I'm worried my account may have been hacked? I was able to buy music just fine a few weeks ago. We just changed internet provider last weekend, could this be the problem? iTunes is recognizing the new internet provider as a "new computer or device?"
thanks!

Pet peeve. I use multiple computers in the house, and when I go to another computer (tend to buy movies from living room) if I go back to my den and buy music, I get the message.
As long as they are of the 5 authorized allowed, I don't understand or see why, not like it is from a different IP address even.
I chalk it up to poor design and implemenation.
There are concerns regarding phony purchases and that iTunes is popular means there are scams, phishing and others.
So this may be one step, annoying one, to stem the thread detailed over the last months.
http://thenextweb.com/apple/2011/03/01/apple-itunes-accounts-hacked-as-more-rogu e-developers-emerge/
http://www.computerworld.com/s/article/9181503/Applecan_t_stop_ongoing_iTunes_chargescam
http://www.apple.com/support/itunes/index.html

It says "your account has been accessed from a new computer or a device"

When beginning to proceed to check-out and starting with my Billing Info in MAS I got a warning that I have accessed from a new computer or device and I have to verify my sec.code, though I have never accessed my Apple ID account from any new iDevice or a computer. No problem with verifying but I'm curious for why it said so?

I thought Dah•veed's answer was spot-on.
But even if I did not specify then would it help if "The folks here can't give you a detailed answer"?
Why would we tell you something you did not ask for or that won't help?

HT1918 my account has been accessed from another device and i must verify my payment info but it does not accept my info

Hi everyone
I'm trying to purchase some songs from iTunes and i keep getting asked to confirm my payment information and when i do confirm it, it keeps refering me back to the iTunes support centre
can anyone help me out?

If you are getting a message to contact iTunes support then you can do so via this link and ask them for help (on these forums we won't know why it's appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Help, account has been accessed from another machine or device ?

Is there anyway to see what machine or device my account is being accessed from ? I got this warning when I was trying to purchase an app on the itunes store.."Your account has been accessed from a new computer or device, and you must verify your payment information beofre you can make purchases" Is there a way to see a list of ip addresses or something to see who's been accessing my acount ?

If you are getting a message to contact iTunes support then you can do so via this link and ask them for help (on these forums we won't know why it's appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Am I able to find out how many times my ICloud account has been accessed?

Am I able to find out how many times my ICloud account has been accessed?

I'm afraid iCloud doesn't provide access logs.

I am constantly being advised that my information has been accessed by a "new" iMac. I only have ONE iMac. What gives? And what is with the constant request to "update" my information?

I am constantly being advised that my information has been accessed by a "new" iMac. I only have ONE iMac. What gives? And what is with the constant request to "update" my information? As well, I have had to change my password a number of times since migrating to Yosemite; again: what's this all about? I Apple going the way of Microsoft for some reason? I left the Microsoft community because of constant problems with their OS and the unending string of "security updates"; is Apple and my iMac becoming "just another crap computer"?

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

I'm moving an internal hard drive from an old computer to a new computer. How do I transfer the catalog data to my new computer so the Organizer of Photoshop Elements 6 will find the data on the hard that has been moved to the new computer?

I'm moving an internal hard drive from an old computer to a new computer. (My new compute runs Windows 8.1) How do I transfer the catalog data to my new computer so the Organizer of Photoshop Elements 6 will find the data on the hard that has been moved to the new computer? Is this possible or do I have to use the procedure of copying the catalog along with the photos to a back up hard drive and then restore them on the new computer?

The 'normal' procedure is to do a PSE organizer backup (not a copy or a backup from external tools) to an external drive, then a restore to the new location.
The advantage is that you have a backup of both catalog and media files and you don't have all disconnected files, which would happen with external backup tools. Also, if you restore with a more recent elements version, the catalog will be automatically updated to the new format.
The drawback in your situation is that you'll have either to overwrite all your files or restore to a custom location, creating a duplicate photo library (which supposes you have enough free space).
It would be possible to simply use the organizer in the old PC to move the catalog to a new 'custom' folder just under your C: root drive. The catalog would be accessible once the drive will be installed in the new PC. Then you would have all files 'disconnected' due to the fact that all your media files are now on a drive with a different letter. Reconnecting a whole library is a hard job with PSE6, less so with PSE11/PSE12.
If the idea of fiddling with the sqlite database with external sqlite manager tools is ok for you, I can describe the process more in detail. You only copy your catalog folder (as suggested above) to another location. Instead of trying the 'reconnection' way, you install the sqlite utility on the new computer. When the old drive is installed in the new computer, you simply edit a given record in the catalog database, catalog.psedb, and start the organizer with your copied catalog by simply double clicking the 'catalog.psedb' file.
Even if the last solution is much, much quicker, I would still create a new PSE backup : you have never too much safety .

My iTunes account has been disabled. I need to know why, and how to get it deactivated.

My its account has been disabled. I need to know why and how can I get it re-activated? I have a lot of money in that account!

See if this helps -> http://support.apple.com/kb/TS2446

HT201303 how do i verify my account when i accesed from a new computer or device?

how do i verify my account when i accesed from a new computer or device?

sdackley6 wrote:
Is this going to delete all my previous music?
Yes. By design an iPhone will sync iTunes content with ONE computer at a time. Any attempt to sync such content with a second computer will result in ALL iTunes content being first erased from your phone, to be replaced with the content from the second computer. Apple provides no way to transfer non-purchased iTunes content from your phone to any computer. For that, you'll have to use third-party software:
http://www.wideanglesoftware.com/touchcopy/index.php

HT2534 from 2 weeks ago i cant download any application when i want to get apps ( free & not free ) itunes shows me this error : click billing info , and verify your payment information in order to make purchaeses i have already 25 $ in my account what s

from 2 weeks ago i cant download any application
when i want to get apps ( free & not free ) itunes shows me this error : click billing info , and verify your payment information in order to make purchaeses
i have already 25 $ in my account
what should i do plz

The terms of use of the stores state (this is from the US store, but other's will be similar) :
The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance.

TS1702 ea game codes opo-up when redeeming "Before you can make purchases, you must tap Continue to sign in, then verify your payment info"

Hi there,
Not an urgent question, however I would like some help.
EA Games ran a great promotion over the holidays that offered free iphone/ipod and ipad games. I won a few but have not been able to access the games due a weird bug. Everytime I attempt to redeem the code on my iphone in the app store or via Itunes app a pop-up appears "before you can make purchases, you must tap Continue to sign in, then verify your payment info." I'd happily click the continue button if there was one. But there isn't. I click on for the pop-up to move on and I'm back at the screen that asks me to redeem. Which I do and the pop-up returns. I'm fully logged in my payment method works for other app purchases or updates but not these EA codes. Very odd.

There are user-to-user public forums, you're not talking to iTunes Support - I've asked the hosts to remove your account id and password from your post, but you should change your password IMMEDIATELY.
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am trying to rent a movie on my Apple tv keep getting the message - verification required before you can make purchases you must go to the itunes store on your computer and verify your payment information

Hi I am Del
I am trying to rent a movie on my Apple tv keep getting the message - verification required before you can make purchases you must go to the itunes store on your computer and verify your payment information
Thanks

Have you paired your Apple Tv with your iTunes account? That's how rentals and purchases are billed. If, however, you have already done that it is possible that there is a glitch in the system. I've had that happen occasionally and it usually goes away if I reset Apple Tv. On one occasion that I didn't work so I had to go to iTunes and deauthorize and then authorize this computer. Also, check to see if your Home Sharing is on (under File in iTunes). Hope that helps.

"Your account has been accessed by a new computer or device, and you must verify your payment information before you can make purchases." message pop up?

Similar Messages

Maybe you are looking for