YOUR APPLE COMPUTER HAS BEEN BLOCKED

Recently, there is a Mac system alert says that "your apple computer has been blocked". It appears every times when i use websites. Indeed, some strange ads websites show up suddenly while i am using websites. What's more, the websites always break down since the alert appears. What can i do?

You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:
/Library/LaunchDaemons
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
          com.something.daemon.plist
and
           com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
          com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
           something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
            v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

Similar Messages

  • Help* Getting a pop up that says Your Apple computer has been blocked

    My partner was using my laptop yesterday and was trying to download the NHL hockey game stream from nhl-stream.com. He tried downloading it and downloaded MacKeeper and some video player. This morning I realized what he did so I googled how to uninstall MacKeeper and did so. I was unable to find the help file to delete for MacKeeper. I also deleted the video player and everything recent from the downloads. Now I'm havinganor problems with my MacBook Pro. When I use Safari it's no longer my regular Google homepage it's search-quick.com which I cannot get rid of? (Anyone can tell me how that would be helpful)
    My biggest problem is the pop up that comes up and says
    *YOUR APPLE COMPUTER HAS BEEN BLOCKED*
    Mac System Alert!!
    System has been infected due to unexpected error! Please Contact Apple Care 1-855-680-7080 Immediately! To unblock your computer....
    I Googled other pop ups like these on apple support and they says to hit Control W to close the window then change security preferences. The control W does not close the window I can only get rid of it by clicking Force Quit. Then when I reopen Safari either the Popup immediately comes or the first website i search it comes. Sometimes I also get new windows open for MacKeeper. This is very frustrating and I am still learning on how to work around my Mac. I have never found a problem with my computer before he went and downloaded the game.
    IF anyone can direct me in the right direction to have this removed so it's safe again to go on my banking etc that would be great! I tried to call apple support but of course my call support has expired!

    Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If that doesn't work, temporarily disconnect the computer from the Internet.
    If that message continues to appear, click here and run Adware Medic; the MacKeeper popups may also be produced by adware. You may need to use a different web browser.
    (126390)

  • *YOUR APPLE COMPUTER HAS BEEN BLOCKED* what does this mean?

    MY macbook air show this pop up every time that i open safari or chrome!
    http:\\devicetvr.com
    YOUR APPLE COMPUTER HAS BEEN BLOCKED
    Mac system alert!
    and a telephone number 1  696 0555
    when i called to them they asked me for 480$

    Faseleh wrote:
    Could you please tell me what should i do?
    Your Mac has been compromised, erase it and restore data only from a backup that is earlier than when you gave the criminals access to your Mac. You should also change all passwords/logins for all credit cards, online accounts and government info (social security number etc)
    You should do this now.

  • TS2446 Hi! I tried to update a few apps from AppStore and to install new applications, but i got a message : " your Apple ID HAS BEEN disabled" !!! Please help me!!! What can i do now? How can i use my Apple ID? Please, i need help, i have this ID for 2de

    Hi everyone!
    I tried to update a few apps from my iPhone, and to install  new applications from APPSTORE. But i got a message :" Your Apple ID has been disabled"!!!!!!
    What can i do now? Can you help me please?
    The same thing happend with my IPAD....
    How can i do to function all this in the same way which was working till this problem appears.
    I want to mention that i have 2 email adresses asociated with the same Apple ID.
    wait for an feedback!
    Thanks a lot!

    Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    If it then works on your computer's iTunes but not your phone/iPad then try logging out of your account on the phone/iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it

  • Your apple id has been disabled  . how i can solve this problem

    your apple id has been disabled  . how i can solve this problem

    Depending on why it's been disabled, you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    If it then works on your computer's iTunes but not your device then try logging out of your account on the device by tapping on the id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it

  • TS2446 "Your Apple ID has been disabled."

    Hello. So, I purchased an IPhone 4 today, and created a new Apple ID. I signed into it, went to the App Store, tried to purchase an app, and it came up with the message: "Your Apple ID has been disabled.". I JUST put my $15 ITunes gift-card into that account... I'm not too happy. I have tried resetting my password, signing out and then signing back in, and shutting off and then turning on my IPhone numerous times. Anyone have suggestions on what to do?
    It does this on my phone and my computer.

    Hi ...
    It must be for security reasons if Apple disabled your account.
    Click the iforgot link for resetting your Apple ID account here > Apple ID: "This Apple ID has been disabled for security reasons" alert appears

  • My ipad says your Apple ID has been disabled. Ready to throw this out the window. Apple store could not help. The instructions on the web are useless. Anyone found the solution?

    My ipad says your Apple ID has been disabled. Ready to throw this out the window. Apple store could not help. The instructions on the web are useless. Anyone found the solution?

    Sorry, does this link work
    http://www.apple.com/support/appleid/
    I ended up having them call me then was able to give them 1 of my secret questions right and they reset things so I could reset all my secret questions.
    Try going into contact support and see if you can schedule a call. There seems to be some issues with peoples' id's and this update. iTunes thought that I'd never bought anything from my computer or device before, and I clearly had, so it's like it got confused. THen I tried to get my questions reset, but the mail never came, which is why I just got a phone call because I felt it was 'real person' time.

  • My apple account has been blocked cuz I tried to purchase apps but I forget the answers of the security q.how can I activate it ??

    My Apple ID has been blocked cuz I tried to purchase apps but when it ask for answers of the security Q.I forget them and I tried to guess the answers several times PLZzzzzzzz I want to reactivate my account plus I want to know the right answers of Security answers?...??

    See Kappy’s great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
    https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you forgot the answers to your Apple ID security questions
    http://support.apple.com/kb/HT6170
     Cheers, Tom

  • TS1368 When trying to update my apps I get a message, Your Apple ID has been disabled.

    I get a message when trying to update my apps on my I phone. "your apple ID has been disabled". What can I do to fix this?

    Depending on why it's been disabled, you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    If your account then works on your computer's iTunes but not your phone then try logging out of the account on the phone by tapping on your id in Settings > Store and then log back in and see if that 'refreshes' the account on it.

  • HT204266 When I try to download an app I get the message, your Apple ID has been disabled

    I just acitvated my iPhone 4 and tried to download an app.  I get the message Your Apple ID has been disabled.

    If your account works on your computer's iTunes but not your phone then try logging out of your account on the iPhone by tapping on your id in Settings > Store and then log back in and see if it then works.
    Otherwise, depending on why it's been disabled, you might be able to re-enable it via this page : http://appleid.apple.com
    Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • TS2446 hai friendz, i try to download application fro apps sore , but i am getting 1 error getting error message "your apple id has been disabled".... plz help me...

    hai friendz,
    i try to download application fro apps sore , but i am getting 1 error getting error message "your apple id has been disabled"..
    plz help me...

    Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    If it then works on your computer's iTunes but not your iPad / iPhone / iPod Touch then try logging out of your account on the device by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it

  • I get the following error when trying to use the itunes store "your apple id has been disabled"

    I get the following error when trying to use the itunes store "your apple id has been disabled".  My account was disabled when someone else had been using it without my knowledge.  I changed my apple id password and the apple id is still fine, but itunes has it disabled.  I verified that the computer is authorized for this apple id.  What to do now?

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support

  • TS4036 Your Apple ID has been disabled

    We cannot update our ipod from cloud because we get the message "your Apple ID has been disabled".  We ended up starting over to get everything back on the ipod and the ipod shows that several apps have updates yet it wont let us update them because we get the message above.  Please help!!!

    Forgot to mention how this all got started to begin with......I had hubby's ipod charging on my charger while connected to my computer and a button got hit in my itunes account accidentally by one of the kiddos.  It was to restore the ipod.  Itt wiped out hubbys ipod.  Mine is fine.  We have separate accounts.  Hubby didnt think it would be too big of a deal since he uses cloud and thought he could easily restore everything.  He has some expensive apps on there like netflix and doesnt want to lose them.  They are on there now but we cant update it because of the message "your Apple ID has been disabled".

  • HT204266 How to reset an "Your Apple ID Has Been Disabled" Error

    Having trouble updating apps due to "Your Apple ID Has Been Disabled" error on IPhone 3GS and Windows 7 ITunes.  How can I reset?

    Welcome to the Apple community.
    When your account becomes disabled, Apple provides the following recommendation:
    "This message means that someone tried and failed to sign in to your account multiple times. The Apple ID system disables the account to prevent unauthorized people from gaining access to your information. You need to reset your password, following the instructions at the Apple ID website".
    Visit iForgot.com and follow the instructions there
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT2731 why does my ipod keep saying your apple id has been disabled when i try to get a free app?

    Why does my ipod keep saying 'your apple ID has been disabled when i try to get a free app???

    If you rest it on your computer's iTunes then try logging out of your account on the iPod by tapping on your id in Settings > Store and then log back in and see if it then works.

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