Your apple id has been disable-serious issue

Question

I have been receiving messages "your apple id has been disabled" while updating or purchasing apps on apple apps store.
Had followed the advice to reset / change apple Id password via Apple Id but problem still persists.
Had sent 2 mails within 48hrs to itune support store via "manage my account" but with no reply except an acknowledged email from itune support. BUT I replied on the acknowledgment email from itune even there is an disclaimer saying "please don't rely" on the acknowledgment email. After sending the mail, a person named "manjunath" replied as itune support centre staff, asking for verification before investigating the problem before enabling the apple id. he/she asked me to answer for some security such as billing address, last 4 digit of credit card no., last purchased apps and order no. The mail does not appeared to  be and official respond from apple itune store, very suspicious .
Has anyone encounter this kind of mail, wonder whether is authentic and could rally resolve the matter?
It seems that many apple id users have encounter the " your apple Id has been disabled" problem, many complained that there is no respond for itune support to rectify the problem.
It seems that the only way ton resolve the problem is to email to itune support and wait for them ton resolve the matter for you.
Any one Please help to enlighten me.

Answer 1

Yuor last statement sounds about right. Any emails from apple will include a [email protected] email address- unless you specifically are given someones contact information that may be responsible for handling your case. The questions they ask seem typical enough to verify your account but Id be careful when responding. Id chose rather to email itunes and let them specifically handle it, in their fashion, uyes slow but they do get the job done.