"Your application install seems to be damaged, Please reinstall the application."

So I have been trying to contact chat support for the past hour and no answer. I spoke to them earlier about my Creative Cloud app having froze and they talked me through how to solve this issue. However, now when I try to open any of my downloaded apps such as Photoshop or InDesign, it gives me these messages:
"Your application install seems to be damaged, Please reinstall the application."
"Adobe Application Manager, required to run your product, is missing or damaged.
Please download a new copy of Adobe Application Manager from
http://www.adobe.com/go/applicationmanager_uk."
I have tried re-installing all the apps & downloading a new copy of adobe application manager, but still there's no change. I currently am working with an OS X 10.9.5
Thanks!

Natacha,
The error message  "Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from http://www.adobe.com/go/adobecreativecloudapp" means that the installation of the Creative Cloud Application was not successful. I would recommend uninstalling the application, manually removing the folders mentioned below and trying  the installation procedure again.
WINDOWS ::  C:\Program Files (x86)\Common Files\Adobe\OOBE & C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager .
MAC : /Library/ApplicationSupport/Adobe/OOBE & /Library/ApplicationSupport/Adobe/AdobeApplicationManager.
Please let us know if this works for you.
Regards,
Pattie

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