"Your computer must be connected to the internet to perform this operation" during sync.

Question

My curve had this error message:
"your computer must be connected to the internet to perform this operation. Please ensure that you are able to connect to the internet and try again".
Worked fine with desktop manager 4.6...
update to 4.7 blew it up...
found an article to fix.. regedit and change hklm \ software \ reasearch in motion \ blackberry\ syncronize
change State from 1 to 0
worked fine....
till the 5.0 update ...
now it does not work again and this key does not even exist anymore.
Of course there is internet and there is no firewalling enabled or any application which would block this traffic, no proxy settings, routing issues etc....
There has to be answer to this issue.. I know I am not the only person with this issue.
Craig
Solved!
Go to Solution.

Answer 1

Hi,
You only need to connect onve, and then you satisfy the request.
I have run into this twice, and I cannot logically explain why it occurs.
On the first install I finally connected the PC directly to the cable modem, after disabling the firewall software.
It did take about 6 hours with Kapersky to ensure it hadn't got infected. That was a friends DM 4.5
The second was was out of total frustration with version 4.7. On my network.
I , like you,have routers and firewalls in front of the cable router if I had had a packet sniffer it would have been easier to trace.
I reasoned that the PC and applications like explorer and Outlook could access the internet with out fail.
I then tracked the default IP gateway address for my PC.
In Windows click on Start, then on Run, and then type "cmd" and press Enter to open a DOS window.
- In this window type "ipconfig" and press Enter.
- The screen will display the IP options for Ethernet the submask, etc.  "Default Gateway." is what you need.
- Copy the the default gateway's IP address.
I then started the Blackberry device manager and opened the Blackberry Hardware properties icon in the systray.
I was trying to see if I could find what the desktop manager was trying to access or at least what path it wanted.
I found the Blackberry Router configuration tab.Click on the bottom right "turn on user defined routes".
So basically you can provide a bypass route "static route". I entered my PC default gateway address, hit apply and OK.
I did a cold boot of the system, started the DM and it never whimpered, just hit the internet and I could access the 
sync options. This worked without changing any firewall or router settings. I purposely left it all in place as that
IP gateway worked for any other program on both my PC's. (I have setup mu PC to device the home network.
After running steady for a couple of weeks, I went in and removed the bypass address. The 4.7 install has yet to miss a
beat. 
Well I probably broke 87 FCC regulations, all of the RIM agreements but it worked for me.!
If I'm not here tommorow have a drin for me at the party! 
I have just installed the Desktop manager 5.0 and never had the problem.
So basically it's your call !
The worst that can happen is it doesn't work and you narrow it down further, the best that happens is you get connected.
I would recommend getting a  " sniffer" program. This is the one suggested by Blackberry in the KB article
(Packet capture  tool (such as Wireshark®)
Let us know what you think.
Thanks,
Bifocals
Message Edited by Bifocals on 08-03-2009 07:15 PM
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