Your credit card cannot be authorized at this time???

I'm trying to publish a book. I've gone through the process successfully with two others already this week. My credit card is fine: I just used it to book a flight, it was accepted, no issues, lots of head room.
I've been getting this message for 24 hours now from Apple when I try to 'Buy Book':
"Your credit card cannot be authorized at this time."
Is Apple having trouble with their setup does anyone know? Or is there a number at Apple/Aperture I can call to find out what might be happening? This is, of course, a Christmas gift I'm trying to send off before the cutoff date of the 18th. I've got two others yet to put through...
All ears...
Ben

That error message is usually what the merchant gets back from the bank when the merchant tries to charge the card. It is unlikely to clear up on its own, especially if it's been 24 hours since the first attempt.
This card is on file with Apple in the iTunes store, right (I bought a book through iPhoto a while back and it went through iTunes Store). I'd look at the billing and card information in your iTunes Store account. I've had problems in the past with cards on file with merchants and the CID number needing to be reentered.
Anyway if this is time sensitive you need to correct it, like I said it probably won't self correct. The easiest way might be to go to your account and entering a new credit card number. You could also try contacting the 800 number on the card to see it they can tell you why it's being denied.

Similar Messages

Credit card processing not avilable at this time?

That's what keep popping up while trying to update my CC info. I also get "transctions cannot be processed at this time" erroe while trying to purchase TV episodes.

this actually happened to my moms account too.
she just left it alone for a couple of weeks.
it just went away.
hopefully it does the same for you.
good luck.
Taylor
Message was edited by: Tayfitch

HT3702 my apple account says "credit card cannot be used in this store"

i have een trying to purchase from app store, and everytime it ask me "Verification required" and i have to log onto my apple id account and it says ..
"there is a billing problem with a previous purchase. Please update your payment method.."
i tryed to update my billing information, with a second card, (i tryed with all three cards i have) and when i did.. it return error " your payment method is not valid in this store. please enter a new payment method".
i donot have any other card, all three cards i have used.. and result is the same.
Yes, couple of time my cards declined, however curing the anomarly with my banks did not solve the problem.. funds is clearly available in the card account..
secondly my bank says there is not restrictions imporsed on the card or account, and transactions are allowed with no block.
i am using the card for all other transactions it works, eg: netfirms, names, google (business account), exchangemymail, ... paypal...etc..
kindly help me understand fault and start using my apple id
thank you
Abbas

Me too. Same card that's always worked. Can't even get free apps.

HT3702 Why in the world can you not download free apps, even if there is not enough money on your credit card, explain this to me, I am so mad.

Explain to me why you can't download free apps if you do not have a lot of money on your credit card, someone help me with this.

The iPhone 3G was discontinued 2 1/2 years ago. It maxed out at iOS 4.2.1 and can't run anything higher.
Apple isn't making your phone useless for apps, the app developers are doing so by not supporting a version of iOS that old.

Your credit card does not match your bank's records

your credit card does not match your bank's records. appears at purchase in itunes store.
2 months with no solution on this. Nothing has changed with my bank at all. Yet apple was able to bill the same card for my mobile me acct. so the card does in fact work! I emailed and got what I already knew. see below, then my reply.
Dear Eric,
You can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Eric, installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: http://phobos.apple.com/accountSummary
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
Thank you for your time. If you have any other questions or concerns, regarding your iTunes Store account, Eric, please feel free to reply to this email. Have a great day.
Sincerely,
Timothy
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note:I work Sunday 9:00 to 6:00 Tuesday and wednesday 9:00 to 6:00 Friday and Saturday 9:00 to 6:00 Central Standard Time
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
My reply
I've read the support pages through and through and have gone through all of these steps in the past. Nothing on my end has changed. This card has been used for approx three years now, never to have been edited. As stated... In the midst of all of this difficulty, you were able to bill the same card for my mobile me subscription. Which should technically not gone through due to the supposed billing info not matching my bank's records! So quite simply, my card does work, this is something on your end, not my bank.
And I did however change the type case to match my statement to no avail. This never made a difference in the past, but I tried it regardless.
After attempting things for two months, I am growing tired of trying to spend my money on Apple. I will try one more suggestion if one is available. After that, I have had great success with the amazon store and may have to flip over to them. My time is way too valuable to be troubleshooting a problem I did not create.
any specific help would be appreciated (please do not copy and paste tips from the support pages... been there)
Eric

As a follow up to my last post, I thought I would offer you my customer service experience as I am hoping you can avoiding going through what I've been through and that this will save you some time.
I'm listing the discourse chronologically for your convenience:
Specific request: My credit card or billing information is not accepted
Details:
iTunes says my credit card information does not match my bank information and will not let me make purchases. I have updated my account information and I still cannot make purchases. I get the same message that my card does not match my bank's information- which it does.
Please help.
TrackID: 1--------------
Dear ----------,
Welcome to Apple iTunes Store Customer Support. My name is Snehashish.
I am sorry to hear that you haven't been able to make purchases on the iTunes Store with your credit card. I know this is frustrating, and I will try to provide as much information as I can to help you resolve it.
-----------, upon checking your account I find your credit card will be expired after this month. So you have to change it then. I suggest you to change it now or contact your credit card company as it is declined by iTunes.
The iTunes Store has been unable to verify an authorization from your credit card company. There are several possible reasons for this:
- Your credit card company's servers may have been busy. Trying again later may resolve the issue.
- Your card may not have been activated yet. If so, you will need to activate it.
- You may need to call your credit card company before the authorization is approved.
- You may need to ensure that you correctly located the credit card's security code. To see instructions for locating the security code, choose View My Account from the iTunes Store menu, sign in to your account, click Edit Payment Information, and then click the "What is this?" link next to the Security Code field.
- Your billing name or address does not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure its records are up to date and match exactly what you are entering as your billing information.
--------, please follow these steps to confirm or update your account information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again. If the iTunes Store still cannot obtain an authorization for your card, it means that your billing information is still incorrect, either with your credit card company or with its verification system, which may be handled by another company.
Fortunately, you may be able to make iTunes Store purchases with another payment method. For example, if PayPal accepts your credit card, you can use your PayPal account to buy from the iTunes Store. If you need more information about using PayPal on the iTunes Store, please let me know.
------, I hope this information is helpful. Thank you for your interest; I am pleased that you want to be an iTunes Store customer. Have a great day!
Sincerely,
Snehashish
iTunes Store Customer Support
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Follow-Up: 1----------------
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
Snehashish
iTunes Store Customer Support
Greetings Snehashish,
When I wrote my original ticket it was to address the issue of the fact I had already updated my credit card information and I was still receiving the error message of "my credit card not matching my bank information" in iTunes. Giving me instructions on how to update my account information was not helpful because I had already taken that step. So, no, my problem remains unresolved and I am unable to make any purchases in iTunes or update my iPhone.
Luckily, the item I was looking to purchase was available on Amazon digitally so I went ahead and bought it there without any problem whatsoever with my credit card- furthering the mystery and the enigma that is iTunes rejection of my credit card.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you,
Dear ------------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
I am glad to hear that your credit card works on another website. Some of our customer resolves this type of issue by removing credit card from their account, buy a free app and then re-add the credit card to account. I suggest you to try that.
---------, please delete the credit card information from your account:
1) Open iTunes and sign in to the iTunes Store.
2) Select "View My Account" from the Store menu.
3) Enter your password and click the View Account button.
4) Click the Edit Payment Information button.
5) Select "None" as the payment type.
6) Click the Done button at the bottom of the page.
After you select the "None" option, please attempt to download a free App from iTunes Store. Then sign out from your account and sign in back and re-add your credit card information.
--------, then, please follow these steps to confirm or update your account's information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again.
If you have further questions or concerns, please feel free to contact me again. Have a nice day, ----------!
Hello again Snehashish,
My address is confirmed and matches my bank account. I followed the steps as you directed with deleting my information downloading the free application and then re-entering my payment information. I continue get the error message that my credit card information does not match my bank's records. I have as of today called the bank and confirmed twice that my banking address is correct. The error is not happening on the banking side of the equation.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you very much,
Dear -------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
Thank you for your response. Upon reviewing your account I find you removed that credit card successfully. I suggest you to update that information to start purchasing. You can also use gift card as well.
--------, you can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: <link to launch itunes>
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
---------, if you have further questions or concerns, please feel free to contact me again. Have a nice day!
Despite already having the current version of iTunes, I re-downloaded the program and installed it on my computer. I logged into the link you sent me. I entered in my banking (again and without mistake) information exactly as it is on my billing information. I have now entered my credit card information correctly on iTunes repeatedly- it has not deviated nor changed and there has never been a mistake in my data entry. I have used this credit card at other locations and online stores without error and my banking and credit card information is correct.
I entered a credit card I DO NOT want to use in conjunction with my iTunes account and it was accepted without incident or error message. The problem is that the card I do want to use, that I NEED to use to make purchases on iTunes is not accepted. Both cards are issued through the same bank- one is debit and one is credit and they both link to the same bank account with the same home address. The debit card is being rejected and the credit card is accepted. My problem is not my address nor the account number as both have been entered correctly multiple times. iTunes is rejecting my particular card even though it is working and matches my bank information. This is the card I have always used to make purchases on iTunes and this error started when my old card expired and I attempted to update my account.
Every time I re-enter my credit card and try to make a purchase and I always get the following message:
"There are errors or omissions in the information. Please correct the indicated items: Your credit card does not match your bank's records. Please enter a US credit card and a matching billing address."
I have reset, re-downloaded, and re-entered everything on my end multiple times resulting in the same error from iTunes. I want to know what is happening with my account. If you do not have a solution then please escalate this ticket and please put me in contact with someone who can help me.
Thank you for your time,
I found my solution in the Apple Support Community. It had nothing to do with my information being incorrect. I do not require your assistance any longer.
My issue resolution was actual very simple and came from this page. iTunes has a bug where it will not accept your information but if you add your credit card under you account in the Apple Store and CONFIRM then it will appear in your iTunes account automatically. I could have saved hours of email, calls to the bank and stupid angst if I had looked this up instead of TRYING to use Apple Customer Support. I've learned my lesson. I just want you to know that iTunes is bugged and broken in this respect and no matter how many times you enter your information IT DOESN'T WORK. I hope this helps someone else.
Apple please tell your customer support people how to actually help instead of having them paste in worthless form letters on how to use a credit card with iTunes. Obviously it iTunes that is broken.
PLEASE FIX.

Your credit card information cannot be verified at this time.

After a dozen attempts (within a timespan of 24 hours) to purchase a book that I created using iPhoto, I continue to receive the error message, "Your credit card information cannot be verified at this time. Please try again." Of course, I verified my credit card a dozen times, checked to ensure that the information in my Apple account matched the billing address of my credit card (it does), and I even went into iTunes to make a test purchase using the same Apple account and credit card. Of course, the album purchase in iTunes went through just fine, but I still receive the "verify" error in iPhoto.
I contacted Apple and, after 40 minutes on the phone with a support tech who appeared to be instant messaging or emailing back and forth with another tech in the print department, no solution was reached. I have purchased books using iPhoto with the same Apple account and credit card at least ten times in the past with no problem. The tech on the phone indicated that problems like this have been more prevalent since Black Friday. At this point, it's anybody's guess, but I am still left unable to purchase and print several photo books that I spent a lot of time making in order to send as gifts for Christmas.

After some troubleshooting, it would appear that iPhoto doesn't like specific characters placed into the shipping address. Specifically, it doesn't like "℅" which I placed into one of my alternate shipping addresses. When I replaced the "℅" symbol with the words, "care of," my order got placed and confirmation received ... finally.
As a side note, I actually typed "c/o" and, upon pressing the space bar, iPhoto automatically changed it to the symbol "℅" ... so I'm not sure if it's the symbol that messed up the process or just the forward slash.

HT201303 How do you delete your credit card info from iTunes?

I added my credit card info then my bf got me an iTunes card and I want to use the credit I have on that first but it just keeps going right to my credit card and won't let me use the credits I have. So i want to just delete my credit card. How do I do that?

I think you are mistaken. Store Credit is used first, then your credit card is used after. But if you are trying to buy a gift, you can't use store credit, so then it tries to use your CC.
If you have just changed anything in your billing, or making a purchase for the first time, it will ask to verify your CVV. This is normal, and does not mean it will charge the CC. It does this for preauthorization reasons, and other things we can't quite discuss here.

Why use your credit card to download apps?

Why use your credit card to downlaod apps ffs?

Apple verifies your account via the credit card. This is how the Apple ID account works.

When you register your credit card for the first time in Mac App store, Does Apple put through a 1 dollar charge to verify the card ?

When you register your credit card for the first time in Mac App store, Does Apple put through a 1 dollar charge to verify the card ? Please I need this answer so as to download the latest Mountain Lion upgrade. Thnx in advance.

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Many folks have reported that this is true. However, the charge is not taken to the second step of completing the charge and the $1 revolves back to your account.

When trying to purchase my photo book made on iphoto 09, it keeps saying credit card cannot be verified.what to do?

im trying to order the photo book I made on iphoto, but it keeps telling me that my credit card cannot be verified. Any suggestions?

Be sure your credit card is ok?
And go to your account in the Apple store and re-enter (not just verify) all of your information and be sure one click ordering is on and try again
LN

Why do you have to submit your credit card number is you are redeeming a card?

why do you have to use your credit card number is you are redeeming ?

I haven't seen a good answer from this yet. You can create a new Apple ID for the store without a CC. You can remove your CC info from an already established ID (you made a purchase in iTunes), but you can't use your Apple ID for first time use in the Store without a CC.

Since the Adobe "Chat" system is not very responsive they suggest I ask the community my question. Did they jump you monthly fee $10 without explanation? Check your credit card.

Since the Adobe "Chat" system is not very responsive they suggest I ask the community my question. Did they jump you monthly fee $10 without explanation? Check your credit card.
Perhaps they will answer now?

I remember when Adobe Customer Support existed. Weren't those the good ole days. Now they've pawned us off on one another. Apparently this is what we can expect from Adobe from this point forward.

No home sharing with out Apple have your credit card !!!!!!!!!

Is there soneone out there - that know how to enable home sharing - with out give up your credit card information to Apple !!!!!
This goes for the Apple ID - that need to "setup" (read give more money to Apple) - and wants your credit card info to complete
and it seem like if your skip that part in the Apple ID part - your can not use Home sharing

Thanks, for telling us how to get an Apple ID without a credit card [sarcasm].
I found out be someone other than an Apple employee how to get an Apple ID without using a credit card...
You register for the Apple ID by going through your iTunes application instead of going straight to the internet via a browser. There will be a "NONE" icon to click, right next to the credit cards and Pay Pal icons, on the credit card page of the registration. That's how I FINALLY was able to get my Apple ID so I can use Home Sharing for my AppleTV.
Just to show how cheap the reply was to my question above [via Slash_Gordon/the account that won't allow me into the Apps Store, and won't give me a workable Apple ID for Home Sharing]... Apple sent me a cheap reply today, leading me to this useless conversation thread which had no answer to my problem, which now has the answer in this comment>>
Go to the iTunes Store through your iTunes application [not your internet browser] > Click on "App Store" at top of page > Click on "Sign In" > A small window opens > Click on "Create Apple ID" > another page will appear in the iTunes application > Click on "Continue" > Agree to their "Terms and Conditions" by checking the "agree" square > Then click on "Agree" > Fill out all the "Provide Apple ID Details" on the next page > Then click on the "NONE" on the credit card/PayPal page and fill out the rest below... not the credit card info, though... finish up. That "NONE" icon is the key, which doesn't appear when we try to register via an internet browser.
It seems, Apple is purposely being vague so they can get credit card info. I wish they would prove it isn't true by actually giving me the needed info in my email, instead of leading me to a converstion thread which had no solution to the problem. They should have a Support page giving the solution... of course, they'll say they do have one, and really don't. Well, now you have the solution right here, thanks to someone that gave me the solution when I Googled long enough for it.

Does itunes allowances take money from your credit card or itunes balence

does itunes allowances take money from your credit card or itunes balence??

From a iTunes gift card balance first, then the difference is charged to your credit or debit card account.
"If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance. Note: Free song credits cannot be used for album purchases."
From here > iTunes Store: How to redeem a code

Will your credit card be charged if you make a purchase with a gift card

will your credit card be charged if you make a purchase with a gift card?

Sandy has it right, when possible gift cards are used before credit cards. For more information about gift crads can be found in iTunes Store: How to redeem an iTunes Gift Card.
When you buy individual songs from the iTunes Store:
Free song credits are redeemed first.
If you have no free song credits, gift certificate, prepaid card, and allowance credits are used next.
If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
If you have no free song credits or gift certificates, prepaid cards, or allowance credits, your credit card is billed for the songs you buy.
When you buy an album on the iTunes Store:
Gift certificate, prepaid card, and allowance credits are used first.
If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance. Note: Free song credits cannot be used for album purchases.
If you have no gift certificates, prepaid cards, or allowance credits, your credit card is billed for the albums you buy.
It's been a while sense I used a gift card; but from what I remember, when you have credits from a card. There was a little bar that displayed my current balance. For instance, when I added the gift card, The balance showed as +20.00, i bough a song, the balanced changed to +19.01.
PS question about itunes should be posted in the iTunes community.

Your credit card cannot be authorized at this time???

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