Your free Caller Display offer ends soon

On Saturday I receie an email:
At the moment, you've got BT Privacy with Caller Display on a free offer for 12 months. The offer is ending soon and you'll then start paying the usual £1.75 a month to keep the service. But don't worry, you can still get it for free. Read on to find out how.
What is it again?
BT Privacy with Caller Display is a really handy service that's easy to take for granted. It's the smart way to know who's calling before you answer your phone. And it's a great way to avoid calls you don't want to take, like sales calls.
What you need to do
Take your pick from one of these options.
1. Get it free for another year.
You can do this by renewing your Caller Display and line rental contracts for another 12 months.
So I opted to renew line rental with a futher 12 months free Caller Display.  I went right through the procedure and expected to get an email confirming the order with instrucions on how to pay - but nothing.  So how do I go about checking if the order went through please?
Thanks very much.
Graham

grajay wrote:
... expected to get an email confirming the order with instrucions on how to pay - but nothing.  So how do I go about checking if the order went through please? 
After re-contracting line rental for a minimum of 12 months you would continue to pay for it in the same way as you currently do, by either monthly or quarterly bill usually settled by direct debit.
If you want to make use of Line Rental Saver and pay for a whole year of line rental in advance at the cheaper rate then that is a different product that needs ordering as well.
Try this page for order tracking.
https://www.bt.com/appsconsumerordertracking/

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    is correct and the star codes only switch it on/off after it has been enabled for your line
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  • Pre-registering for free caller display may have n...

    Someone I know pre-registered for free caller display but it may have not worked. On logging in to their calling features management page, "BT Privacy with Caller Display free for 12 months" is not ticked.
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    ernie_c wrote:
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  • Free Caller Display (12 months)

    My free 12 months of caller display ends on 10th December. I have just noticed that there is an option to renew for a further 12 months on my calling features 'page'. Does anyone know if it will re-new from 10th December or from when I hit 'order'.
    Solved!
    Go to Solution.

    I could be wrong but  just so you are aware if you renew the caller display you will be entering into a new 12 month contract on your phone. New contracts usually start from when you hit renew. They don't seem to "defer" the start date until your previous contract ends.
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  • 'Free' Caller Display Being Charged For

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    Solved!
    Go to Solution.

    Hi TykeUK, 
    Thanks for your post. 
    I can help get this sorted for you. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch.
    Cheers,
    OlgaC 
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • 'Free' caller display

    This is a bit misleading. On the website it says that I can have the privacy pack that includes 'FREE; caller dispalt but when I read the small print it says that I will have to pay £2.70 unless I make two qualifying calls. I am on an Anytime package so how will I do that.
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  • Caller Display query

    Hi there
    I currently get Caller Display free as long as I make a number of chargeable calls within a given period, but I see that it will be changing in the new year, and will only be free (for a year) if you sign up for the 12 month contract.
    However, I signed up for a 12 month contract in March this year and so have a few months of the current contract left. I've already decided that I'll sign up again when this contract ends. Do I/will I qualify for the free Caller Display?
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    Ectophile wrote:
    No.  You need to agree to a new 12 month contract starting in January.
    I also re-contracted in March.  My intention is to just pay the charge for a couple of months, then phone up Customer Options and tell them thay need to give me a better deal than last year to make up for the price increases.
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  • Caller Display ballsup

    "1.
    BT Privacy with Caller Display free for 12 months £1.75
    This is the cost of your BT Privacy with Caller Display free for 12 months
    charged in advance (£1.75 a month)"
    Huh  Free for 12 months at a cost of £1.75/month
    Can BT please translate this into Plain English?
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    Just don't believe anything BT tells you. I wrote a reminder in my diary to renew Caller Display in time, and they've gone and started to charge me from four days before the date they promised.

    NeilO wrote:
    Hi FloFosterJenkins,
    No, it's not only for the first 12 months as customers can renew their free offer for a further 12 months from 30 days before their current offer expires.  ......
    Thanks
    Neil
    Thanks for the clarification NeilO.
    What I still don't understand, and I don't think BT makes clear, as I mentioned in an earlier thread, is if you renew 30 days before the offer expires, does the renewal run from the date of renewal (30 days before, when the emails are sent), or the offer expiry date?
    Libby Barr has emailed me about renewing Caller Display. Amongst other things she writes:
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    You can do this by renewing your Caller Display and line rental contracts for another 12 months.
    Renew your Caller Display now
    2. Do nothing, and keep the service for £1.75 a month.
    If we don't hear from you, you'll see £1.75 a month on your bill after your current contract ends.
    (my bold)
    But she doesn't say when the contract ends, nor whether or not the renewal is from the day I place the request to renew, or from the day the current contract expires.
    I've got as far as the order summary on MyBT, which reads:
    Your BT Privacy with free caller display will be renewed for the next 12 months. A new 12 month line rental contract also applies.
    (my bold)
    The next 12 months from when?

  • Update on Caller Display - Contract problems

    Hello everyone
    A little while ago I posted my problem regarding Caller Display and the fact that I had to agree and 18 month contract when we went over to Infinity last December and how I wanted to know why when this 'free' service was part of my package. I tried contacting the website a forum member advised and got told to ring another number which I did.
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    kind regards...........Meggy

    I think it is probably correct to think of having more than one contract with BT because they can have different contract minimum periods and be cancelled independently (well to a certain extent). They also have separate terms and conditions.
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  • Caller display not working

    Hi, I need help with activating caller display. I have been all over the place on the BT web site but can not find where to activate it. I found an activating link but when you go there it just tells you about the features but not how to activate it.
    Come on BT, why have you made things so complicated, you offer these features and then make it a secret how to get them. Please help. Thanks.
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    Go to Solution.

    Although it is classed as a "free" service you will still need to ask to have it activated on your line, ensure you ask for the privacy service as well as the free caller display,
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    If I have solved your Issue please click the "Mark as accepted solution" button.

  • Caller Display Charges

    Last year BT introduced a charge for Caller Display. If you took out a new 12 month line contract they would continue to be free. I did this and have not been charged for this service.
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    BT did not start charging for Caller Display until early January 2014 but because I took out the deal for 12 months free caller display on the 11th December 2013 I will be charged for it from 10th December 2014. I wish that I had waited until January 2014 to take up the deal.

  • Recurring charge for Caller Display

    I renewed my line rental contract for a year to get free caller display but I am still getting charged for it 3 months later.
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    My March bill was issued yesterday and I have been charged yet again, there was a refund of 6 pence ? supposedly for caller display.
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    Hi Patty-L,
    Sorry about that 
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    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Free calling trial

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  • 1571 & caller display

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