Your installation encountered errors
My HDD has recently failed, and in the process of reinstalling CS5.5 Master Collection (which was purchased as an upgrade to CS2 Premium) have encounted the following error message "Your installation encountered errors" - all but InDesign and Acrobat Pro have been installed. After receiving this error message for the first time I uninstall the collection, restarted, then commenced the installation process again only to receive the same message. It would appear that both serial numbers (CS2 Premium + CS5.5 MC) were accepted when prompted to enter details. Any advice from Adobe Experts would be most helpful!! P.S. Working on Win platform (64bit).
Acro and ID not installing could point to issues with the PDF libraries, so uninstall any existing version of Acro/ Adobe Reader, run the Acrobat Cleaner Tool and the Creative Suite Cleaner Tool and try again. Otehrwise provide the install logs.
Mylenium
Similar Messages
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How should I proceed?
I'm running Windows 7.Sure! Here it is:
"Installation Failed
Your installation encountered errors.
The error summary file may help you identify the issue.
More troubleshooting tips:
1. Restart your computer.
2. Exit all applications including startup items, virus checking and firewall software.
3. Close this window and launch the installer again to reinstall your application.
If the problems persist, please contact Customer Support for further assistance."
I tried all three of the tips suggested in the troubleshooting.
The error summary file says:
Exit Code: 20
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 0 warning(s) -
Your installation encountered errors. Installer failed to initialize. (CS5.5 upgrade)
I am trying to install CS5.5 on an HP laptop running Windows 7. It is an upgrade version. I had it installed once, but InDesign did not function fully (could not access any tools or choose any of my paragraph style definitions). So I uninstalled and tried again. Now I can't get past the "Finish" window that reads as follows:
Installation Status
Your installation encountered errors
Please try restarting your system and installing again
Installer failed to initialize
Contact Customer Support for further assistance
<Click> DONE
First let me say that contacting "Customer Support" is ineffectual. They will tell you that it is a tech problem and to contact Technical Support.
Before I began getting this message over and over, upon installation, I would be told that the resolution of my monitor did not meet minimum requirements and needed to be set to at least 1024 x 768. My monitor was set to 1600 x 900.
How can I get CS5.5 Design Premium to install on my laptop? TYSM (in advance) for any help.CyberAmazon54 I would recommend reviewing the installation logs for the Creative Suite 5.5 software you are trying to install. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. You are welcome to post any specific errors you discover to this discussion.
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Installation Failed – Your installation encountered errors.
After downloading the trial version of CS6 Master Collection (with Download Assistant) I tried to install it, but after the initializing this popup came up:
I restarted, exit all application, I don't have any virus checker, firewall turned off, and relaunched the installer. Than the same popup come up again. I downloaded it with Download Assistant again, restarted again, relaunched again and also tried it on another computer and have the same problem, now I can't imagine what is the problem, and didn't find any relevant questions and answers ind the faq.
Thanks!follow the directions here and use a direct download: http://prodesigntools.com/adobe-cs6-direct-download-links.html
if you see an access denied page, you didn't follow the directions. -
I BEG FOR HELP "INSTALLATION ENCOUNTERED ERRORS"????
I'm growing more and more upset with this program and soon to be company.
I love what you do, but I hate how you help.
I have had the same problem for THREE MONTHS, and customer service has yet to help!
I have lost two hundred dollars since I was unable to return my product.
Please, can we get this problem fixed?
Half way through my installation from Adobe Premiere Elements, the CD ejects.
Stating "Your Installation Encountered Errors" with "Exit Code 7" labeled.
What does this mean and how can i get around it?
If its possible to call me and make this process quicker, I beg you to do so.
602 329 0854
- mannyThis is a user-to-user forum and I doubt someone would call you. When you say customer service has yet to help, does that mean you’ve been on the phone for hours and hours with people in India and/or similar time with the same people on a chat session while they talk you through various things, and none of those things have helped? Or have you not gotten through to anyone from customer service and found this forum?
Adobe provides a 30-day trial for most of their products, so if you paid for it without testing it on your computer, that is not Adobe’s fault. Most credit-card companies can handle refunds within 30-days, and if you didn’t do that, it, again, is not Adobe’s fault.
If you provide some details about your system it is possible that someone here might be able to suggesting things to do to figure something out, but it may not be more than what Adobe Support did with you, already, if you have spent a bit of time with them.
One suggestion I would have is to run the Adobe Log Analyzer to see if it finds anything. And if it doesn’t, at least look at the installation logs to see what they say about the install failure.
www.adobe.com/support/loganalyzer/ -
I have the media for CS5 installed on my former computer. I changed computer, so I deactivated the licence. Then I proceeded to the installation on the new computer. First CD was OK. After being asked to instert second CD I got message: Your installation encountered errors. Try to reboot your system and try again. I did with no result. It shows Exit code 7, and there is a log of errors. Any help?
Exit Code: 6, Exit Code: 7 Installation Errors -
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 -
http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
for information on how to review your installation logs -
First time on here... so not sure if doing correctly.
I'm tryng to download icloud control panel to my PC (have Windows 7 - so should be ok). I only get so far - 2 times I've tried it. Keep getting message:
The installer encountered errors before iCloud Control Panel 2.1.2 could be configured.
Your system has not been modified. To retry these operations at a later time, please run the installer again.
huh?As I mentioned before you need to start the iTunes installation, then do NOT allow it to complete. In other words go all the way to the point that the installer extract the installation files, then STOP right there.
Now look for the temp folder and the files I mentioned in my initial posting. If you don't find the temp folder it may be because you have "Do not show hidden files and folder" selected under "View Tab" in the "Folder Options". You may need to unselec it. If you don't know about hidden files and folders in Windows XP take a look here: http://txpress.blogspot.com/2007/05/show-hidden-filesfolders-in-windows.html
Another possibility is that you may have a different path for your temp folders. To find out where you temp folders are located please do the following:
- Right click on "my computer"
- Select the "Advanced" tab
- Click on "Environment Variables"
Then look for the path for both variables "TEMP" and "TMP" take note of the path and check them out.
Or you may just go to a DOS Prompt and type the following commands:
1 - %temp% and hit enter
2 - %tmp% and hit enter
to both of these commands you will get a reply such as:
'c:\temp' is not recognized as an internal or external command, operable program or bath files.
So by looking at the reply you can see that my temp folder is c:\temp
The above is the temp folder on my machine which I've customized to my own use. Your machine may be different.
I suggest you check for the iTunes temp folder inside both your temp folders locations "TEMP" and "TMP" as they may be in different locations.
IMPORTANT NOTE: If you allow the iTunes installation to complete you will NOT SEE the iTunes temp folder and files because it will be deleted as soon as iTunes processes the installation.
Hope it helps. -
HELP!!!
I am trying to install iTunes on my Windows 7 laptop and get this error:
"The installer encountered errors before iTunes could be configured Errors occurred during installation. Your system has not been modified"
Arghhhhh!! I've tried different browsers and various other things suggested on other posts to no availOk people, I think I have found the solution !
If you click on the start button from your desktop screen.
Then in the "search programs and files" field type : apple software update - you can find the apple installer.
Click on the apple software update line and let the machine run it's course. I recommend updating whatever it wants to , ie: safari 5, quicktime, itunes....
I then restarted my computer and it seems to be working now !
Good luck everyone ! -
What do I do when I am trying to install my new version of itunes, and it says this: The installer encountered errors before iTunes could be configured. Errors occurred during installation. Your system has not been modified.
I had this, and after a large number of fruitless attempts, I had to reload Windows, which solved it. This was of course a real pain, but I had to do it since updating iTunes was necessary in order to get the new iOS version. But before doing such a drastic thing, you could try to restore Windows to a previous point in time by picking a restore point. This of course presumes that you really have some issues with your Windows (which I had) and that you can make a decent guess on when the system was ok (which I couldn't), i.e that you can decide a good date to restore to.
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Everytime I try to install the new itunes it come up with the following message: ' The installer encountered errors before itunes could be configured, Errors occured during installation, your system has not been modified. Please run installer again or click exit' I've tried to install it multiple times now and get the same message everytime. I've also tried re installing itunes 10, but when I go to open it it comes up with the message 'The files itunes libray.itl cannot be read because it was created by a newer version of itunes'. Please help.
Hey sjl95,
Thanks for the question. I recommend that you refer to this article if you are running into issues re-installing iTunes:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
ITunes 7.3 installer "encountered errors before iTunes could be configured"
I was able to originally install itunes 7.3.1.3 (upgraded from 7.2) and use it with my iphone (activated/synced for 2 weeks with no problems). I had a problem due to a disk full which corruped Outlook.
I cleared substantial disk space, reinstalled Outlook 2003. This seemed to have corrupted the iTunes sync function, so I uninstalled iTunes (using Add/Remove Programs control panel), and have since been trying to reinstall. I am continually getting the "iTunes installer Completed - The installer encountered errors before iTunes could be configured" error message.
I have read many messages and suggestions in these discussions, and already tried the following:
Completely uninstalling iTunes and Quicktime (iTunes no longer shows up in the Add/Remove programs or using the Windows install cleanup utility) follwing all the steps listed in "Removing iTunes, QuickTime, and other software components for Windows XP" http://docs.info.apple.com/article.html?artnum=93698.
Quicktime (version 7.2 Pro) is currently installed. I can cleanly install/remove Quicktime alone with no errors, but not using the combined quicktime/iTunes installer.
I have tried redownloading the itunes installer several times, and even used the Apple Software update download only option and then manually running the itunes.msi file, but still get the same error.
I have tried manually removing all instances of iTunes/iPod/activesync/iphone that I can find in the registry and all the iTunes/iPod folders as the above knowlege base article instructs.
There must still be some other remnant of the old install, because if I try to install iTtunes 7.2, I get an error message that a later version is already installed, but I have not been able to find anything else.
I have even enabled the verbose logging, the error seems to occur in this section of the log:
MSI (c) (00:C8) [11:00:26:796]: Invoking remote custom action. DLL: C:\DOCUME~1\[myusername]\LOCALS~1\Temp\MSI36.tmp, Entrypoint: iTunesLaunchConditions
Action ended 11:00:26: iTunesLaunchConditions. Return value 3.
MSI (c) (00:FC) [11:00:26:859]: Doing action: SetupCompleteError
Any suggestions on what else I can try would be appreciated. One of the main reasons I need sync my ipnone to my work windows machine is to keep my Outlook contacts and calendar. I have no problems with iTunes on my macs.
I am running XP SP2, and have local administrator rights on my Dell 610 notebook.I had to find this solution from another site, so thanks to all the people who viewed this thread & knew how to fix this but didn't bother.
If anyone is weary enough to come to this forum to solve this problem, here is one solution that worked for me & it may work for you if you encounter the error:
"the installer encountered errors before safari could be configured"
1. Use a trustworthy registry cleaner to clean your registry such as Ccleaner or Advanced System Care. This step may not be necessary though.
2. Go to "C:\Users\MyUsername\AppData(Hidden)\Local\Temp" & delete everything in it.
3. If step 2 still doesn't allow you to install Safari, then try:
4. Open Start type "CMD" in the search button, then in the cmd prompt "Regedt32"
5. In the reg editor open:
"Computer" / "HKEYCURRENTUSER" / "Software" / "Apple Computer, Inc." & try deleting the entries for any Apple programs that may be causing any conflicts.
Be aware that any programs that you delete registry entries for may not function correctly afterwards or need to be reinstalled, but this more drastic measure should hopefully allow the installation of Safari browser.
Hope this helps any further visitors to this forum looking to solve this problem it worked for me, good luck.
Message was edited by: RottenestApple -
Installer Encountered Errors before iTunes could be Configured
I keep getting the same Error over and over again:
*iTunes Installer Completed*
The Installer encountered errors before iTunes could be configured.
Your system has not been modified. To retry these operations at a later time, please run the installer again.
Click Finish to exit the Installer.I'm using version 8.2 lately and i downgraded to version 7 for some reason.... After i got my new iPhone 3GS yesterday. Which is needed the 8.2 version....So i uninstall the version 7 and re-install the version 8.2 again and i got this message....
*"A NETWROK OCCURED WHILE ATTEMPTING TO READ FROM THE FILE C:\WINDOWS\INSTALLER\BONJOUR.MSI".....*
I try to check this file in my C:\ Drive but unfortunately i can't find it and i can't install the iTunes 8.2..... and the bad thing is i can't f#*******ing use my new iPhone 3GS....
Please help me or otherwise maybe just return it to the shop and get something else instead of this new iPhone 3GS...... too much trouble.... -
The installer encountered errors before apple mobile device support could be configured
I'm having issues with installing apple mobile device support. Every time I try to install apple mobile device support I get this annoying message:
the installer encountered errors before apple mobile device support could be configured
I have tried these two ideas with no luck.
Had this issue, and none of the solutions above worked, here is what I did to fix the issue, Install Itunes like you normally would, admin rights ect. When you get the error message "Itunes errors occurred during installation before itunes could be configured" do not click finish, leave that folder up, no navigate to your appdata directory such as example C:\Users\Your Username\appdata\local\temp, inside there look for a file called iTunes64Setup.log or iTunes32Setup1850.log, open that up and scroll down, look for these key things as in example, "Executing: "C:\windows\system32\msiexec.exe" /i "C:\Users\Crusisxx\AppData\Local\Temp\IXP593.TMP\iTunes64.msi" INSTALL_SUPPORT_PACKAGES=1" so I would navigate inside the folder in my temp called "IXP593.TMP, there you will find all the installation packages, copy all of those files and paste either on your desktop or a new folder ect, once done you can now click finish on the failed itunes installer, now whether or not where ever you decided to place your files you copied from that temp folder you will want to run Itunes64.msi or Itunes.msi ect, and run the installer, you should now have successfully of installed Itunes.
Itunes 11.1.1 Errors occurred during installation...
I got it. I just first uninstalled iTunes then this:
1.Open up the Command Prompt as an Administrator (Go to All Programs > Accessories and Right Click on Command Prompt and then choose Run as administrator)
2.Type cd C:\Windows\SysWOW64
3.Type regsvr32 vbscript.dll (This registers VB Script with your computer.)
4.Now install iTunes as you normally would by double clicking on the install program and wait for iTunes to finish installing.
5.Type regsvr32 /u vbscript.dll (This unregisters VB Script with your computer.)
Re: "This iPod cannot be used because the required software is not installed."
What else can I do and why is it not working?Try this: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
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While installing Adobe Premiere Elements 10 for Mac my installation encountered errors.
While installing Adobe Premiere Elements 10 for Mac my installation encountered errors. Got about 42% and then crashed with an Exit error Code 7.
The summary says:
DW036: Payload cannot be installed due to dependent operation failure.
I have screengrabs:This is the correct forum http://forums.adobe.com/community/premiere_elements
And, some information to help with install problems
http://www.adobe.com/support/contact
In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7
and
New forum for Download & Install & Setup problems
http://forums.adobe.com/community/download_install_setup
Chat http://www.adobe.com/support/download-install/supportinfo/
When you get to the correct forum, provide more information about your computer
These questions below may be for a different product... but the information you need to supply is the same, for the products you use
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679
-http://forums.adobe.com/thread/419406 -
Adobe flash player installer - installation encountered errors - Actionlist not found
adobe flash player installer - installation encountered errors - Actionlist not found
Download the "offline" installer, Save it to your downloads folder, and run it after a reboot.
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