Your installation won't accept the serial number

Your software installer won't accept the serial that I have for it

Are you sure it is the license key that is printed on the Jewel case of the CD?

Similar Messages

  • I am trying to install Photoshop Elements 12 but it won't accept the serial number and tells me to contact customer support. What do I do?

    I am trying to install Photoshop Elements 12 but it won't accept the serial number and tells me to contact customer support. What do I do?

    Designerdan21 are you still facing difficulties utilizing your serial number for Photoshop Elements 12?  If so then please contact our support team at Adobe - Contact Support – Download and Installation.  I would also recommend reviewing Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • Purchased cs2 but installation won't accept my serial number, please help, thanks stanley frileck md

    purchased cs2 but lost the installation cd and want to install cs2 on my new computer
    but installation won't accept my serial number,
    already have photoshop ID
    any help?
    spiff

    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

  • I have the right serial number to install arabic onto Ai, but the installer will not accept the serial number

    I have the right serial number to install arabic onto Ai, but the installer will not accept the serial number

    I'm also getting the "invalid serial number", but I'm wanting to upgrade my 5.1 to 5.1.4 to take advantage of HDV 720p/24 support. Is the 5.1.4 update even an option still? I really don't want to be forced to upgrade to FCS2 and shell out $500, just to get this one feature that was included in a patch.
    I went to the Registration page and it actually allowed me to register the serial number... (which I'm pretty sure I already had), but it still won't let me in to download any updates. Also, the email confirmation that was supposed to be sent has not arrived 20+ minutes later.
    Very strange. I called Apple support and they estimated a wait time of 15 mins... ugh.
    Anyone have other suggestions?

  • I purchased X Pro at Best Buy and I can't get it to install it won't accept the serial number?

    How can I install X Pro I purchase at Best Buy and it won't accept the serial number

    Call support by phone. Nobody here can help you with serial issues.
    Mylenium

  • Install PSE10 on 64bit Win7 won't accept the serial number, organizer installs - editor doesn't

    After trying this then uninstalling & trying again I read through the installation guide online.  It seems to indicate that as I have only bought Photoshop Elements 10 (not Premiere) the disk I am using is a Pre-Trial disk.
    This wasn't advertised on any of the blurb about the product - and looking at the list of what is on each disk for the premiere version - the Win 7 disk looks like it is the full copy.
    When I start the "trial" version it only starts the organizer and there is no option to enter the serial number info at this stage.  Trying to open the editor from inside the organizer tells me I need to install from the DVD but when I tell it to go ahead - nothing happens.
    What are my options now?

    You can download the trial version of Photoshop Elements 10 from Adobe's Web site and install it.  When you open the Editor, enter your serial number from your purchased version.
    Ken

  • My licensed copy of CS6 downloads but won't accept the serial number

    I have a licensed copy of Photoshop CS6 (supplied only as a download by Adobe).  Following a computer crash, I needed to re-install CS6, the download completed, the software then asked for the serial no. which I duly entered, and despite the fact it is the registered number for this software (also shown in our Adobe account and from my own records), adobe will not register it, instead a window pops up after entering the required details, claiming that the registered number is not for the product it just downloaded.  This is a total contradiction of what is clearly shown on their own log of my purchases, which show exactly the same number entered for my copy of CS6.  Of course, despite the fact I only bought the damn software 9  months ago, they do not allow access to support in order for them to correct something that is clearly Adobe's own bug.  Basically, I have bought a very expensive program and they, in their wisdom have created a problem that means I can no longer have access to it.  This is daylight robbery and a shameful way to treat loyal customers who have spent thousands of pounds over the years for licensed copies of Adobe software.  All I ask is that a customer service advisor, correct the fault and register my copy with the number it has on record, because, for some reason, it won't let me do it.  I have today worked with a kind Microsoft technician for 6 hours, trying to re-install my licensed copy on to my restored version of windows to no avail, Adobe really do need to give people access to their own staff so that registry errors like this can be solved.  Lets face it, a forum is not going to be able to fix this one is it.

    I downloaded the trial version of Photoshop CS6 (standard) from Adobe, once finished it then opened a window asking if I want it activated as a 30 day trial or as a licensed copy and once I choose the latter. It requested the serial number, so I entered the serial number applying to the licensed version I have of Photoshop CS6 (the same program I downloaded) which was then rejected, with an error message that stated that, although the serial number is valid, the program cannot be found on my computer (that is a mystery to me, given that it has just spent half an hour downloading it and has followed the download with the prompts), I was then prompted to choose from a drop down menu below.  The drop down menu shows the extended version of Photoshop CS6 but not the standard version that I bought last May, effectively preventing me from installing my own version of the software.  Is this a way that Adobe have of forcing everyone into ongoing contracts on cloud.  I just bought the program, I don't want to go on cloud.  Adobe's security was breached before and why should I be forced to pay twice.
    After helping me reinstall windows 8.1 on to my computer an Engineer from Microsoft struggled with this all afternoon and most of this evening, and even he could not get it to work, so what chance have I got if he can't do it and Adobe refuse to help.  

  • I'm trying to install the CS2 version of Adobe 7 and it won't accept the serial number

    I'm following the instructions for installing the CS2 Adobe 7.0 and when I enter the serial number provided on the download page, it says invalid serial number.  Has anyone else had this problem?

    CS2: Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

  • Installation won't accept my serial number.

    I installed X Pro on my work computer, then it died, but I was able to go on and uninstall the program.  Now when I try to install it on a new computer, it says my serial number is invalid and won't complete install and let me use product.

    Are you sure it is the license key that is printed on the Jewel case of the CD?

  • Creative Cloud registration page won't accept the serial number from my email

    I have previously purchased Adobe Lightroom 5 from the Adobe download site and use it on my Mac Mini.  I have recently joined the Creative Community to access Lightroom Mobile, which may not the the panacea I was hoping for.  So I re-downloaded Lightroom 5 from the Creative Cloud app to link it to my Creative Cloud account.  When trying to register the new one, it asks for my ORIGINAL serial number from my Adoble email.  When I enter this, it says it is invalid.  Its the only serial number I've received.  How do I get to enter and register the new product?
    Regards,
    Colin Begg

    Serial number and activation chat support (non-CC) may help
    http://helpx.adobe.com/x-productkb/global/service1.html

  • Won't accept my Serial number PSE11

    I'm trying to install PSE11 on a Windows XP machine.  It won't accept the serial number, I'm sure there is no typo.
    What do I do now?
    Carl

    My copy of PSE11 was already registered but I have installed it on two computers.  I thought that you could have it on 3 if you only used it one at a time.  I see that it is 2, so that is my problem.  I am trying to get an old program to work on an XP computer which will not run on my Windows 8.  The program requires that a copy of photoshop be available on the XP computer. I'll try to install a trial version on the XP so that I can run this test.
    Thanks for your help.

  • Trying to update final cut, won't accept my serial number

    WHAT THE--??
    My copy of Final Cut is legit, but I'm running 5.1.4. I need to update, but it won't accept the serial number. The version isn't originally registered to me (someone gave me one of their installs), but my copy is. Has this happened to anybody else?

    apologies,
    I have gone on the FCP update page on the apple website. It asks for the serial number: when I enter the serial number that is displayed on the "about final cut pro" window, I am told that the serial number does not exist. This has happened at least a half dozen times. I have entered it exactly. I am running 5.1.4.

  • Received a message in Pagermaker to "reinstall to personalize this program" and it won't accept my serial number, NOW WHAT?

    I have been using Pagemaker and have many important files but now I cannot get into it because it won't accept the serial number.  I checked with Adobe and they authorized that the serial number IS valid.

    "reinstall to personalize this program"
    I've seen many PM error messages in my time but I can't recall seeing that one.
    As Claudio said, Mac or Win? OS version? Complete error message(s)? And which version of PM?
    Is there a code in the corner of the message, like 1234:5678 ?
    Better still, can you post up a screen capture of the error box?

  • Have Adobe Standard CS 5 (Student), and would like to upgrade to Creative Cloud (Non-Student) - won't accept my serial number for special pricing for existing users

    I currently use Adobe Standard CS 5. It was bought with the Education discount. I would like to upgrade to Creative Cloud and see that they have special pricing for existing customers that use past versions of Creative Suite. I am no longer in Education, so I will have to buy a full version. This is fine, but it won't accept my serial number for the discounted pricing. Is there something else I should be doing?

    Hi there
    Please contact our Sales team who will assist with your order - 800-585-0774
    Thanks
    Bev

  • Installation will not accept my serial number to install Adobe 8

    I have a Dell XPS M1530, laptop.  I installed Adobe Photoshop Elements 8 on my computer in March, and  the program worked correctly.  I had Windows Vista on my computer.  I just did a clean installation of Windows 7 to replace Vista.  I cannot reinstall Adobe Photoshop Elements 8 because Adobe installation will not accept my serial number.  Adobe tech support tells me my serial number is for version 6.0 of Adobe Photoshop, and Adobe no longer supports version 6.0..Please give me advice on how to install.

    To: Ankush Ved
    Your company told him it was for 6.

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