Your iPad is already active on a subscription plan that cannot be managed on this device

Question

Help?
I got the new Verizon Ipad a few weeks ago and just now attempted to activate the 4g service. The first few attempts resulted in an error message related to my SIM card (something to the effect that it had already been in use or something). After calling Verizon and taking the card out, running through a script, and putting it back in, we eventually got it to the point where we could connect to the 4G service and that specific SIM card error message went away. However, now I am getting this error: "Your iPad is already active on a subscription plan that cannot be managed on this device". I called and talked to another rep who said they are experiencing this issue with a number of Ipads and she was submitting a ticket for me to get the error "cleared out". She said it could take a week?
When I go in and click "View Account" I either get this error message above or I get a brand new registration window to start all over again. Then immediately the "LTE" goes away in the upper left, it starts searching again, eventually finds the signal, and I get a popup saying "cellular data plan has been activated" or something to that effect. Then I am good to go.
Anyone dealing with this and have it cleared up? They are acting like its something in their system that will just go away on its on but I don't buy it. I am getting the service so I am just trying to get the "view account" functionality to work. Thanks all.

Answer 1

I had the same problem activating. I had gotten one error message when trying to activate. I didn't write the phone number down. I tried "View Account" again and then it started giving the error about the SIM card already being set up on an account. When I called that Verizon number the guy said I would need to go to a VZW store and get a new SIM card, but he did see the account in their system.
A while later I decided to just restart the iPad and I started getting the original message that just said it couldn't activate right now and to try again later.  It provided a different phone number, which is the Verizon mobile broadband support number. When I called it the lady knew exactly what to do. She said the payment to the credit card hadn't gone through and she would have to push it through manually (this sometimes happens with certain credit cards when they see new online cellular service).  She had me go to settings / reset / and to reprovision the account and reboot while she did some things on her side.  When it came back up it was able to activate and the LTE even showed up. I also checked my credit card online and it only showed the $20 charge (for 1 GB Plan).
However, as you stated, when I go to "View Account" it says that the iPad is already active on a subscription that cannot be managed on this device and gives the mobile broadband support number. I will wait a few days and see if it clears up on its own, but at least the data is working.