Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from.
I was receiving this error while trying to restore my new iphone 5 from my iphone 4s backup file over the icloud.
I finally figured out the solution after HOURS of working with both ATT and Apple. Both were as helpful as possible and after speaking to an Apple Sr Tech we discovered I received this error because my backup file was corrupt.
His suggestion was an obvious suggestion of deleting this backup file and recreating the backup. So I deleted the backup and began to recreate the backup on my 4s (now I was lucky in that I was upgrading my other line and still had my 4s available to me to play with), during mid backup my backup would stop and have at the bottom of the screen that the backup wasnt complete (and also that "Last Backup: Never") even though I could see backup data was saved. This was the same problem I had initially, not having a complete backup for my iphone 5 to restore from (Your phone will not restore without a complete backup file).
I did some further research and found that because I had the FACEBOOK app on my previous iOS5 and upgraded to iOS6 (iphone 4s) it for wahtever reason would cause the backups to become corrupt or incomplete. So I deleted the FACEBOOK app from my 4s and reset the phone, after I started it back up I deleted the incomplete backup file again for my 4s and then began the backup once again. This time the backup completed perfectly and I was able to now go to my iphone 5 and restore all my apps, etc.
Hope this helps someone else!
baffronti youre a freaking genius!!! Thank you so much for saving me hours of troubleshooting, talking on the phone, and googling and reading all night. You da mann!!! **** Facebook
Similar Messages
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"Photos in the Camera Roll of "(your) iPhone" cannot be imported because the device is locked with a passcode. You must unlock the device to import them." That's the new error message when I plug in my iPhone 5 running the latest iOS 7.1 into the MacBook Pro running iPhoto '11 v.9.4.3. My Mac OSX is still 10.8.5.
So, I unlock the iPhone by entering the "passcode" before I plug it into the MBP and still iPhoto does nothing. At least it doesn't issue the error message above.
I've checked both iPhoto preferences and those for Photos and Camera in the Settings on the iPhone. There doesn't seem to be anything to change this lack of connectivity.
What next please?An hour-long phone discussion with Apple Support yesterday solved this question and sorted a couple of others.
As for this one, do not ignore any messages which pop up when you plug in your iPhone and ask "Trust this computer?". The correct reply is "Yes", not "Cancel".
OK, you cancelled like I did, thinking "What on earth is this for?". Mistake. You can force the issue by having iTunes open when you next plug in your iPhone. Tell the iPhone that it can trust its old friend, your computer and voila! Your photos can download into iPhoto again.
Thank you, Jay with Apple Sydney, Australia! -
How do I fix this?
What does it say other than that? That's a very vague description.
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My iPhone 5 shows me there is a problem with your iPhone when it activate
I got iphone5 from my chinese friend and it was wraped (in other words its new)
And I cutted my micro SIM from my iphone 4 into nano SIM
But when I try to activate this, the signal is searching... and no service.
Also I tried through itunes to active my iphone and it shows me there is a problem with your iphone.
is it country lock problem or probably my SIM card problem or itself problem..
but when I tried without SIM card it shows me
There is no SIM card installed in the iPhone you are attempting to activate.
Please disconnect and insert a SIM card in the iPhone.
What should I have to do now?
Go to Apple store offline and diagnosis or go to mobile company and get nano SIM or something else...No, it wasn't jailbroken on iOS 5.1.1.
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I lost my contacts and calendar, and photos since the iOS update and and it states that my iPhone cannot be synced because there is not enough free space to hold all of the items in the iTunes library (additional 1 MB required). Also it shows that I am over capacity on my Capacity ruler but how do I unload some of that stuff so that I can increase my capacity and perhaps get this synching to work again.
So frustrating!!On your iPhone go to settings>general>about and next to "Available" if you dont have much space then you will need to delete stuff on the phone to make room to take photos by deleting stuff on the phone.
In terms of syncing change what you are syncing and decide what you would really want and not want on your phone which would make what is syncing to the phone smaller. -
iPhone” cannot be synced because there is not enough free space to hold all of the items in the iTunes library
What do you do about it? Be more selective about what you're syncing to it. Don't try to sync your entire library, just what you actually want to take with you. If you want to take more with you than what you have room for, buy a phone with more storage capacity.
Alternately, you can have music automatically transcoded to a lower bitrate. Not in front of iTunes, so don't recall the exact wording. It takes much longer to sync the first time, but should consume much less space and you shouldn't take the time hit after the first full sync. -
My iphone 4 drop down after that it start showing apple logo i have restored it after that it shows searching on carrier signal and shows that Connect to itune... when i connect it to itune, message came that there is some problem with your iphone.Please help me out.
Hi ahsanikram!
I have an article here for you that can help you troubleshoot this issue with your iPhone:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
If you are still having issues after attempting the troubleshooting steps in the previous article, see the following article:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
TS3694 "There is a problem with your iPhone." (Restoring/Recovery issues)
So, the other day, I got my iPhone 4 wet (idiot, I know!). After drying it out in a bowl of rice for 24 hours, it seemed to start up just fine and when connected to iTunes, it prompted me to do a full restore to factory settings. I did just that, and after the restore software downloaded and seemed to install onto the iPhone, it began going through the setup process. It let me go through a few screens of setup (language, country, location services etc., before showing the connect to iTunes screen). Then iTunes displayed this message:
"There is a problem with your iPhone. Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other processes in your country. To find your nearest Apple Store, click here."
There are no other options given on neither the phone nor iTunes.
I am out of warranty, have called Apple about replacement options, and was also advised to continue trying to restore. After 3 or 4 times trying to restore, with the same message, I am asking if anyone knows any other tricks before I go and fork out $169.99 for a replacement phone.
Thanks,
MikeHii mikeszalay,
I have exactly same issue, and my screen can show language and country after I restored for like 7 times.
My itunes is showing
"There is a problem with your iPhone. Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other processes in your country. To find your nearest Apple Store, click here."
What did you do after this problem? did you successfully fix the phone? Cause I dont know what to do now, and my phone is also out of warranty : (( It will be a really great help if you could share experience!!
Thank you so much!!! -
i restore my iphone 3gs but after that iTunes show a message there is a problem with your iPhone, help me please
Yes. Talk to whoever replaced the battery. Sounds like they broke something.
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There is a problem with your iphone after restore
there is a problem with your iphone message on itunes after phone restore
One thing you could do is to go into a dfu mode and restore your phone again
This is how u enter into dfu mode
Plug your device into your computer.
Turn off the device.
Hold the Power button for 3 seconds
Hold the Home button without releasing the Power button for 10 seconds
Release the Power Button but keep holding the Home button
Keep holding the Home button until you are alerted by iTunes saying that it has detected a device in Recovery Mode -
why cant i rotate and save a picture from iphone 4s in windows photo viewer windows 7? the error is cannot save because there is a problem with the photo properties. I can rotate and save screenshots
Windows do not repect the digital EXIF specification. Use a free viewer http://www.irfanview.net/ for Windows.
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"There is a problem with your Iphone..."
So I purchased my Iphone off trademe last year, it did not come with warranty ect.
About 3 weeks ago I dropped my iphone in water, I put it in rice + silica gels in a sealed zip lock bag for about a week.
It was working fine for about 2 days and it suddenly collapsed;
- it does not charge properly, the battery is always on either 1% or 100% but whenever I pull it out of the charger, it turns off immediately or stays on for about a minute or so and shuts off.
- It charges for a little whenever I plug it into my Mac, but then turns off after 5 min or so of charging and then blinks off and on with the apple logo continuously until I have to plug it into my wall charger.
- It does not function properly unless it is plugged into my wall charger. It works for about 15 min and then turns off, automactically turning back on with the IOS 6 start up screen. Whenever this happens I have to turn it back off and then on for it to return to normal.
- I have restored it once successfully, and it worked perfect, but I forgot to charge it over night and it went all funny again.
So now, I have tried restore it again. I connected my iphone to itunes, and my iphone successfully stayed on throughout the process of restoration. But then as soon as it finished, my iphone was supposed to restart but it started blinking on and off which made me have to connect it back to my wall charger. So now it sometimes works normally whilst connected to the wall charger, but usually it continues to turn off and on with the IOS 6 start up screen. When I slide the 'set up' slide, it comes up with the image of the USB cord and Itunes saying 'Connect to Itunes. And so, I do. But then it comes up with the very annoying message "There is a problem with your Iphone, please go to your nearest apple store...ect." on itunes, but in my iphone it says "Connected to itunes." but I have no idea what to do next? I can't put it into recovery mode because it doesn't charge properly on my mac, so it does not turn back on no matter how long I have charged it for.
I have NO idea what to do! And I need itunes to back up my phone!
Any help is very appreciated!
Does anyone know what I have to do to get my battery working normal again? And what I have to do to get my itunes to "not have a problem with my iphone?
Thank you!kaheejazminelee wrote:
...I have NO idea what to do! And I need itunes to back up my phone!
Any help is very appreciated!
Does anyone know what I have to do to get my battery working normal again? And what I have to do to get my itunes to "not have a problem with my iphone?
Thank you!
I hate to tell you this, but there is most likely nothing left on the phone to back up. If youdidn't have it backed up already, it's too late now.
As for getting it working again, make an appointment at the genius bar. You'll need to pay for an out of warranty replacement.
That one is almost certainly toast. -
Photos in the camera roll of "iPhone cannot be imported because the device is locked with a passcode. Tried just about everything - suggestions?
Because your computer sees your phone, as it would see any digital camera, as long as you have photos in your camera role. Since you state you don't sync with this computer & have a passcode on your phone, that's why you get that message. The only way to prevent that message is either start syncing with this computer; remove the photos from your camera roll prior to connecting; or first turn off your passcode before you connect. Either that, or you live with it.
You shouldn't be storing photos in your camera roll anyway. iPhone camera roll is not designed for photo storage. You should be regularly importing them. -
My problem is after i did a restore on my 32gb ipod touch i now get a error on itunes that says "There is a problem with your device,We're sorry the device you connected may be damaged and cannot be activated for service. " Please help
In the ipad discussion forums there apparently is a HUGE problem with people not being able to update to ios 4.3.3, it apparently locks up their devices and they are also getting the error "there is a problem with your device".... some are reporting the same problem with their ipod touch as well... it looks like it's a global issue
The forum is in the ipad section under the title of "There is a problem with your device".
I have dodged a bullet on this one since i have not updated my ipod's or ipad in the last couple of days.... i will hold off syncing to itunes until this issue is fixed... good luck, and spread the word if you can to get apple to listen -
My iPhne is 4S, after I downloading the latest OS 5.1 and extracting and verifying, it came to a point on iTunes where it could not at all, activate my iPhone. A message popped up on iTunes saying - "There is a problem with your iPhone"; We're sorry, the iPhone you connected may be damaged and cannot be activated for service. We recommend that you visit your nearest Apple Store for more information. Please kindly suggest me how to do.
Not surprised that you took a paragraph from my post to repost the same issue.
It is a hardware/software fault which you'll have to get the iPhone replaced if you're under warranty.
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