Your mail index has been damaged. should I delete all of my Envelope Index files?
When I attempt to launch mail, it begins by telling me that I need to import messages. Then it says upgrading mail database, then migrating data, then upgrade failed, click continue to launch mail assistant. When you click on that, the next message that comes up is your mail index has been damaged and will be fixed the next time Mail launches, only it doesn't. I go through the entire process again. Someone last night said something about deleting the Envelope Index files. Should I get rid of all of them? The person mentioned 3 of the files (Envelope Index, Envelope Index-wal, Envelope Index-shm), but I have 15 files altogether.
I should add that several of the Envelope Index files are in two different places; the bulk are in Library/Mail/V2-Temp.noindex/MailData/, the rest are in Library/Mail/
Similar Messages
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Your mail index has been damaged
I recently upgraded my I-max to Yosemite. Now my email is not working. Says" Your mail index has been damaged. To repair it, quit mail. Your mail boxes and messages will be preserved".
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Launch Mail. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
Why repeated "Your Mail index has been damaged" errors?
In my Mail.app (running on a white MacBook Pro with Snow Leopard) I frequently (sometimes daily) get the "Your Mail index has been damaged. To repair it, quit Mail." messages. Either letting the system repair or just Force Quit & restarting then I'm away again, but only for a few hours or days.
Any ideas how to debug what's causing this? It's making Mail totally unusable.
I use IMAP for about 5 accounts with this app. I don't have any problems with other Mail clients.
Thanks, MichaelI am not a clued up user as you might realise. I do not get nor can a search find a library folder nor any of the other files you have mentioned
The screenshot I have is
Sorry to be so basic. -
Your Mail Index has been damaged. To repair it, quit Mail.
This is the second time in two weeks this has happened. Last time, it worked (Mail says it has to import messages) BUT: I end up with 35,000 unread emails, when I had 73 before!
I have 7 email accounts here, all running IMAP, 1 gmail.
We've had lots of little transient electrical drops lately but the APS seems to catch them almost instantly.
Is there some alternate way for me to avoid the Import action? Some other way to rebuild the index w/o doing this import?
What is Mail doing using an import? Where is it importing from?I am not a clued up user as you might realise. I do not get nor can a search find a library folder nor any of the other files you have mentioned
The screenshot I have is
Sorry to be so basic. -
My Mail.app has been reset to default. All mailboxes gone!
I guess some file containing Mail.app settings got corrupted. Now when I open Mail all of my mail accounts/mailboxes are gone!!
Of course I haven't got a backup of my Mail preferences file... sigh
The Mail folder ~/Library/Mail/ still contains all of my mailbox folders.
Please tell me there's some way to get these imported along with the respective server settings. All I can find is "Import Mailbox" but that's not what I want, in that case the imported mailboxes will appear under a folder namned "IMPORTED" - don't want that. I want them back under the main "Inbox".
Heeeelp!
Dual PowerMac G5 2.5GHz Mac OS X (10.4.3) 5GB RAM, Dual Maxtor 250GB 16MB CacheHello Daniel.
Do the following.
Quit the Mail.app first and using the Finder, go to Home > Library > Mail. Copy the Mail folder and place the copy on the Desktop for backup purposes.
Using the Finder, go to Home > Library > Preferences > com.apple.mail.plist. Delete the com.apple.mail.plist file.
Note: Deleting or moving the com.apple.mail.plist out of the Preferences folder will require re-entering all email account information when re-launching Mail.
Launch Mail and decline any prompt to import mailboxes. After re-entering all email account information the same as before, the Mail.app should rediscover the existing account named folders and mailboxes at Home > Library > Mail.
After confirming all mailboxes were successfully rediscovered, you can delete the copy of the Mail folder from the Desktop.
And now is the time to backup the new com.apple.mail.plist file with the Mail.app quit when doing so. If this happens again (which it shouldn't happen often - I've never experienced the same with Jaguar, Panther or Tiger), you can replace the existing com.apple.mail.plist file with a good working copy from your backup with the Mail.app quit before doing so. This won't require re-entering all email account information.
What is your hard drive capacity and available free space or if the hard drive is partitioned, your boot volume capacity and available free space where your Home folder/directory is located? -
My icloud account is not verifying it says check my mail witch I have done and I get a message say your iPhone for has been used to set up and Icloud account but still can not use the icloud can anybody help me.
Be sure you are checking the email account that you used to set up the Apple ID you used to create the iCloud account. Also, be sure to check your spam/junk folder as well as your inbox. The email you should receive looks like the image below. When you get it, click the Verify Now link.
If it still isn't there, try going to https://appleid.apple.com, click Manage your Apple ID, sign in, click on Name, ID and Email addresses on the left, then to the right look for a link to resend the verification email. -
I just got my iPhone 4 yesterday after having a Blackberry for 3 years. Everytime I try to download any type of application it keeps displaying "Your Apple ID has been disabled." Before activating my iPhone I downloaded the most recent iTunes. I even went back today I reset my password after some minor research made the suggestion. I sent an e-mail off to to Apple last night after their Apple tech was no help at all. He is the one that suggested the e-mail and that he could not help me. I am really frustrated at this point. I am hoping that someone will be able to help me out. I was extremely excited about getting my new iPhone 4 and now I am just over it! Help please!!!
USER-kswest wrote:
BTW I have gone to the "Contact iTunes Support" and do NOT get anywhere. That is why I am here!
You need to contact iTunes support and send an email by following the link I posted.
Simply going there does nothing. -
Is this e-mail a scam: "Your Apple Information has been updated."
Can anyone steer my the right way or let me know if this is a scam? I think yes...
I got an e-mail titled "Your Apple Information has been updated." is this a scam? The content says: The following changes to your Apple ID (my ID) were made on June 15, 2014 at 5:40:30 PM (GMT): Shipping and/or billing address If you need additional...
I didn't know where to post this either. Obviously, this is why I could be an easy sucker for a scam if I can't even figure out where to posty my question online!Forward it to [email protected] (see http://support.apple.com/kb/HT4933).
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I am trying to purchase an app from app store but it says your card is not valid or your card has been declined. I do all online payments with that card.Please tell me how should i proceed??
Contact iTunes Store support.
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I had this problem of not being able to open some files a couple of years ago and eventually was able to fix it but i can't remember how. Any help would be grateful.
The following document should help: Error: Adobe Reader could not open '*.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and was not correctly decoded.)
Please update this thread if your issue is resolved.
Thanks,
Shashi -
After I updated user for i phone 4 s iCloud password is no way I can not phone and e-mail address has been blocked. I did not bring the solution to Turkey APPLE chief BILKOM is forgotten the password and e-mail address in the e-mail address asking for help from you I will make the iphone does not open e-mail address associated with it @hotmail.com mail to this address icloud iphone phone's password is forgotten, I want to thank you in advance for your help tell a method of opening up again.
<Email Edited by Host>Welcome to the Apple Community.
I have asked for your email address to be edited out. Posting your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
Apple Topluluk hoş geldiniz.
Ben düzenlenebilir için e-posta adresi için istedi. Açık bir konu adres gönderme istenmeyen e-posta ile bombardıman bir emin yoludur, bulmak için otomatik algılama yazılımı için, size sorunu giderilmiştir sonra burada uzun olacak unutmayın.
Eğer insanlar sizinle iletişim istiyorsanız, başkalarının profilinizde e-posta adresinizi görmelerini sağlar.
Bu özellik onları çalıntı olduğunu bu işe yaramaz çalıntı telefonları için getirilmiştir.
Ancak aynı zamanda kullanıcı Apple ile Apple ID ayrıntıları değişti ve iCloud hesabı için aynı değişiklik yapmamış ortaya çıkar / iOS 7 yükseltmeden önce cihaz üzerinde My Phone bul olabilir.
Tek çözüm My Apple ID de Apple ile önceki durumuna geri Apple ID değiştirmek için, değişiklikleri doğrulamak cihazınızda talep olarak, şifreyi girin ve sonra kapatın "benim telefon bulmak".
Daha sonra tekrar bugünkü durumuna Apple ID değiştirmek gerekir, bir kez daha doğrulamak cihazınızdan iCloud hesabı silmek ve daha sonra mevcut Apple kimliği kullanarak oturum açın. Son olarak, geri bir kez daha üzerinde "benim telefon bulmak" açın. -
Tried to download Firefox 4 for Macintosh three time and could not prevent Adobe Reader from interfering.
The following document should help: Error: Adobe Reader could not open '*.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and was not correctly decoded.)
Please update this thread if your issue is resolved.
Thanks,
Shashi -
Receiving error message using current Maverick version: "Adobe Reader could not open '***.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).". Is fix the same as on previous OS versions?
Back up all data before making any changes. Please take each of the following steps until the problem is resolved.
Step 1
If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.
Step 2
There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.
Step 3
If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and check the box marked
Allow Plug-ins
Then click
Manage Website Settings...
and make any required changes to the security settings for the Adobe PDF plugin.
Step 4
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.
From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
Step 5
The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others—I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.
Step 6
Do as in Step 4 with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari. -
TS1368 Your Apple ID has been disabled.
When I try to sign onto iTunes on my iPhone, I get the message: "Your Apple ID has been disabled."
I had changed my Apple ID from shasty0***49@*** to swh34@***. Ever since then, I get this message. I can sign onto iTunes on the website through my PC, but I cannot get to the iTunes Store via my iPhone.
Thanks,
Sherry Hasty
<Personal Information Edited By Host>You should not leave your e-mail/account name on a public forum.
If changing your password does not solve your issue, then contact itunes support -
Mail account has been disabled, it's my primary ac...
Hi all,
I carried out a vigorous search before posting!
Issue:
I logged into our primary BT account (which was fine, no issues there; aware of outage today etc); upon clicking on the mail icon I was met with the below message:
Your Yahoo! Mail Account is no longer active.
Unfortunately, we cannot reactivate your account because:
Your Yahoo! Mail account has been disabled. Please contact user support.
Reasons why this may have happened:
It may have been as a result of not using/sending emails from the account within a given period of time. We hardly use the primary address email; it usually only receives BT offers and BT warnings about usage! The disablement is not as a result of hacking and I’m not aware we broke any yahoo mail rules as it’s barely used!
Worries:
I’ve tried with no luck to raise this with yahoo and I’m beginning to feel a little disheartened at the lack of support from Yahoo and everything associated!
The email acts as our primary account, without it I won’t receive emails re: usage warnings, offers etc and if I need to verify something I won’t be able to!
I could create a sub account but it won’t receive the same emails as the primary account.
More worries:
I’m also worried the email primary email will eventually disappear because after a period of time you can’t reactivate a yahoo mail account, and then I’ll be met with an even bigger problem...
Anyone had this issue or be able to provide support and/or advice? Just to clarify, no problem logging in, that's fine; can do everything else, we just can't access the yahoo mail account!
Many thanks,
Officeworker.If you would like to contact one of the UK based BT Care Team who moderate this forum, they may be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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