Your mail index has been damaged
I recently upgraded my I-max to Yosemite. Now my email is not working. Says" Your mail index has been damaged. To repair it, quit mail. Your mail boxes and messages will be preserved".
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Launch Mail. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Similar Messages
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Your mail index has been damaged. should I delete all of my Envelope Index files?
When I attempt to launch mail, it begins by telling me that I need to import messages. Then it says upgrading mail database, then migrating data, then upgrade failed, click continue to launch mail assistant. When you click on that, the next message that comes up is your mail index has been damaged and will be fixed the next time Mail launches, only it doesn't. I go through the entire process again. Someone last night said something about deleting the Envelope Index files. Should I get rid of all of them? The person mentioned 3 of the files (Envelope Index, Envelope Index-wal, Envelope Index-shm), but I have 15 files altogether.
I should add that several of the Envelope Index files are in two different places; the bulk are in Library/Mail/V2-Temp.noindex/MailData/, the rest are in Library/Mail/
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Why repeated "Your Mail index has been damaged" errors?
In my Mail.app (running on a white MacBook Pro with Snow Leopard) I frequently (sometimes daily) get the "Your Mail index has been damaged. To repair it, quit Mail." messages. Either letting the system repair or just Force Quit & restarting then I'm away again, but only for a few hours or days.
Any ideas how to debug what's causing this? It's making Mail totally unusable.
I use IMAP for about 5 accounts with this app. I don't have any problems with other Mail clients.
Thanks, MichaelI am not a clued up user as you might realise. I do not get nor can a search find a library folder nor any of the other files you have mentioned
The screenshot I have is
Sorry to be so basic. -
Your Mail Index has been damaged. To repair it, quit Mail.
This is the second time in two weeks this has happened. Last time, it worked (Mail says it has to import messages) BUT: I end up with 35,000 unread emails, when I had 73 before!
I have 7 email accounts here, all running IMAP, 1 gmail.
We've had lots of little transient electrical drops lately but the APS seems to catch them almost instantly.
Is there some alternate way for me to avoid the Import action? Some other way to rebuild the index w/o doing this import?
What is Mail doing using an import? Where is it importing from?I am not a clued up user as you might realise. I do not get nor can a search find a library folder nor any of the other files you have mentioned
The screenshot I have is
Sorry to be so basic. -
My MAIL index has been reshuffled
A few days ago I noticed that the order of the items in the column to the left of my E-mail library had been changed. I could still find my IN and OUT folders, so that didn't bother me. Today, however, I noticed that certain files were missing. I make it a practice of storing E-mail messages. I have files for LOCAL and OVERSEAS, into which I place the appropriate messages. Today both of those files are missing. Is there a way to restore my original index layout? I might add that another change is that I now have many files there that weren't there before. In other words, I don't want them there.
Eric Root wrote:
Finder/Sidebar - under Favorites do you see a 'house' looking icon? That is your user folder and it should be labeled with your user name. If you don't see it, of to Finder/Preferences/Sidebar and check the 'house' icon under Favorites. Once you see the user folder, select it and there should be a sub-folder named Pictures, which should contain your iPhoto Library.
You can also access it through the hard drive/Users.
Thanks for your patience and tolerance. Yes, I know that little icon. A few days ago, I noticed that it was missing, so I had to drag it into place. I've always heard of it referred to as "home". You're right., It does have my user name. Anyway, I now have to do something which I dread even more: treating the underside of my mobile home with termiticide. I'll be there for the next several hours, and it's now hot and muggy. I doubt that I'll have energy enough to continue with my computer when I return. There's always tomorrow, though. Thanks for your help. -
I just got my iPhone 4 yesterday after having a Blackberry for 3 years. Everytime I try to download any type of application it keeps displaying "Your Apple ID has been disabled." Before activating my iPhone I downloaded the most recent iTunes. I even went back today I reset my password after some minor research made the suggestion. I sent an e-mail off to to Apple last night after their Apple tech was no help at all. He is the one that suggested the e-mail and that he could not help me. I am really frustrated at this point. I am hoping that someone will be able to help me out. I was extremely excited about getting my new iPhone 4 and now I am just over it! Help please!!!
USER-kswest wrote:
BTW I have gone to the "Contact iTunes Support" and do NOT get anywhere. That is why I am here!
You need to contact iTunes support and send an email by following the link I posted.
Simply going there does nothing. -
My icloud account is not verifying it says check my mail witch I have done and I get a message say your iPhone for has been used to set up and Icloud account but still can not use the icloud can anybody help me.
Be sure you are checking the email account that you used to set up the Apple ID you used to create the iCloud account. Also, be sure to check your spam/junk folder as well as your inbox. The email you should receive looks like the image below. When you get it, click the Verify Now link.
If it still isn't there, try going to https://appleid.apple.com, click Manage your Apple ID, sign in, click on Name, ID and Email addresses on the left, then to the right look for a link to resend the verification email. -
Is this e-mail a scam: "Your Apple Information has been updated."
Can anyone steer my the right way or let me know if this is a scam? I think yes...
I got an e-mail titled "Your Apple Information has been updated." is this a scam? The content says: The following changes to your Apple ID (my ID) were made on June 15, 2014 at 5:40:30 PM (GMT): Shipping and/or billing address If you need additional...
I didn't know where to post this either. Obviously, this is why I could be an easy sucker for a scam if I can't even figure out where to posty my question online!Forward it to [email protected] (see http://support.apple.com/kb/HT4933).
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is it possible to change my ipad-3 back panel as it has been damaged in the corners and how much does it cost me.
Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th generation
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iCracked - Broken iPhone, iPod or iPad
http://www.icracked.com/
iReVamp Electronics Screen Repair ($99)
http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
Do It Yourself iPad Reapir
http://www.ifixit.com/Device/iPad
Cheers, Tom -
I had this problem of not being able to open some files a couple of years ago and eventually was able to fix it but i can't remember how. Any help would be grateful.
The following document should help: Error: Adobe Reader could not open '*.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and was not correctly decoded.)
Please update this thread if your issue is resolved.
Thanks,
Shashi -
My e-mail account has been frozen for security reasons. I do not have a rescue e-mail address on file so when I try to reset my password the instructions are sent to the e-mail address that is frozen. How can I get Apple to remove the frozen status from my e-mail account?
<Email Edited by Host> Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I am having a problem when I plug my iPod into my macbook. When I plug the cable into my mac I get the following message - "Because a USB device was drawing too much power from your computer, your USB device has been disabled." CAN SOMEONE PLEASE HELP!
The rest of the message in the pop up window says "To prevent damaging your computer, the USB device drawing too much power has been disabled. Other devices may have also been disabled. When you disconnect the device drawing too much power, your other USB devices will be enabled again."
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Whenever I try to open an Adobe file I get this message:
Adobe Reader could not open ..... because it is either not
a supported file type or because the file has been damaged
(for example, it was sent as an e-mail attachment and wasn't
correctly decoded). This is driving me nuts !! Is there an Adobe
product that I can purchase that will make my Adobe Reader
work??? Right now it is useless to me and I have an important
download taht was sent as an Adobe download file and after
I downloaded the file Adobe Reader refuses to open it.
Please Help!!!!I am having the same problems!!! How can a person get help from ADOBE? Or do I cancel and find a different program for converting.
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Adobe Reader could not open 'images rest 12-4.jpg' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
that is the message how do i correct this problemIt sounds like your file associations are messed up and Reader is trying to open your .jpg files. Is this correct?
If so, you just need to change the associations to choose what application opens them. Here's how: Change File Associations in Mac OS X -
Have recently updated Adobe Reader and now unable to open downloaded documents - Message received is could not open 'file name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). When I check the file it shows Zero KB downloaded but the file appears - any suggestions?
Obviously your download was not successful.
What is your operating system? How exactly do you download such files?
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