Your Windows 7 upgrade program failure

TO Lenovo, Microsoft, Mentor Media;
    You FAILED!
    Your Windows 7 upgrade program has FAILED badly. I bought a Lenovo desktop PC a couple of months ago on the PROMISE that I would receive a FREE Windows 7 upgrade. I have found that it is impossible to ascertain the status of the order or shipment.
   YOU set certain EXPECTATIONS that YOU failed to live up to. YOU could help alleviate this problem by COMMUNICATING with your customers via an effective ONLINE mechanism. YOU have FAILED to do that.
    I would suggest that you watch these advertisements to help remind you of what it is to be a PC and that your competitors seem to crave my business more than you.
http://movies.apple.com/media/us/mac/getamac/2009/apple-mvp-broken_promises-us-20091023_480x272.mov
http://movies.apple.com/media/us/mac/getamac/2009/apple-mvp-teeter_tottering-us-20091023_480x272.mov

I think you are being a little harsh here. How exactly has lenovo failed you? Have you submitted an upgrade request? Have you tried to call lenovo support about the issue? The Upgrade process seemed pretty clear to me from the home page. Perhaps you could provide more details on what happened in your situation, instead of flaming lenovo. I am sure that someone here can help you get your upgrade sorted out.
Perhaps you can check out this post. It gives you the steps required to check on your order status
-c
edit: included new link

Similar Messages

Lenovo Windows 7 Upgrade Program site is broken (forcing 64-bit to 32-bit)

When I attempt to register my T400 for upgrade to Windows 7 the website offers me the incorrect upgrade.
If I set the Original Windows OS installed to: Windows Vista Business 64-bit
the Eligible upgrade Windows 7 product is: Windows 7 Professional 32-bit
The opposite is also true; original Vista Business 32-bit -> upgrade Windows 7 Pro 64-bit.
Other version upgrades also give the same problem.

Use ABR tool to backup your product key.
Download a 32 bit version of your windows 7
Install, then activate with with your old product key, and install all drivers as needed
If you want a copy of the Lenovo disc:
Lenovo media can be ordered in 32/64 bit versions for ~$45

Windows 7 upgrade program error: Compaq serial key not recognized.

Hi,
I recently (5th of August 2009) bought an Compaq Presario CQ 5030 running on Windows Vista Home Premium.
I was told that i could get a free upgrade for this computer to windows 7 when it was to be released.
However, when I try to order my copy of Windows 7, it say's that my Serial Key and Product Key are of an incorrect format.
The label shown as "Where do i find my Serial Key?" isn't the same as the one on my computer, but my computer does appear in the list op computer's who apply for the upgrade to windows 7 and I am running Windows Vista Home premium and bought it in the correct time.
Could anyone please tell me what to do?

Thank you in advance for your fast reply.
I have sent an email to the adress you provided.
I'll repost when I have received an answer.
P.S., I live in Europe, do they provide their service to Europeans as well? Cause i think i might have seen the mail on a site saying it was USA and Canada only.
Message Edited by tim-meh38 on 09-17-2009 11:41 AM

Windows 7 upgrade program

The website says it will be available after 15 July. Here we are on hte 16th, and it still says it will be available after the 15th. Anybody know if there is another site i need to be checking for this status?

Hmmm... I see the date has been changed to July 31st.
http://www.lenovo.com/us/en/windows7/
Not a biggie really, since the upgrade doesn't ship until October 22nd.
I don't work for Lenovo. I'm a crazy volunteer!

Lenovo Announces Windows 7 upgrade program

http://www.lenovo.com/us/en/windows7/
Terry
Lenovo Win 7 Beta team

I have just tried the link today and there is a large shipping charge $17.xx. shipped in October.
Does anybody knows how many CD/DVD do we get for that price ?

Windows 7 upgrade: discs will include the option for a 32 to 64-bit upgrade via a clean install?

I would like to know whether the Lenovo Windows 7 upgrade discs will include the option for a 32 to 64-bit upgrade via a clean install? I called Mentor today and was told the answer is no, but I was hoping someone here could tell me differently.
If "no" is truly the answer, I would like to voice my complaint: The upgrade discs from Microsoft (i.e. the retail upgrade discs) include both the 32 and 64-bit versions, so I don't completely understand why Lenovo's upgrade program doesn't offer the same thing. I purchased my T500 in August, and back then Vista Ultimate 64 was not offered, so I chose Vista Ultimate 32 thinking that I could later upgrade to Windows 7 Ultimate 64. This assumption was based off of the info. on Microsoft's website indicating that all upgrades would contain the 32 and 64-bit versions. I even customized my computer with 4 gigs of RAM thinking that I could take advantage of the extra gig once I installed Windows 7 64.
I don't understand what Lenovo or Mentor Media have to gain by restricting a 32 to 64-bit install. I voiced this opinion to Mentor Media over the phone, who responded by saying that I should be happy since I am receiving a "free" upgrade. I don't think this is an accurate assessment for two reasons: (1) I had to pay $17.03 for shipping, and I still haven't received the upgrade and (2) The total cost of my computer was almost $3,000, and the purchase was made a mere few weeks before Windows 7 was released. $3,000 is a lot of money. I waited for the details of the Windows 7 Upgrade Program to be announced BEFORE purchasing my machine. When I finally bought my computer I accounted Windows 7 into the price I was paying. In addition, when I bought this computer I did so expecting good customer service as a given. Not providing a 64-bit upgrade without a rational explanation as to why does not qualify as appropriate customer service.
As most of you know, 4 gigs of RAM is useless with a 32-bit OS. Also, NOW Lenovo is building new T500s with the option of having Windows 7 Ultimate 64 (why wasn't Vista Ultimate 64 offered when I bought my computer???).  And the price for choosing Windows 7 Ultimate 32 is EQUAL to the price for choosing Windows 7 Ultimate 64, which proves that there is no cost difference. I just want to know what Lenovo has to gain by denying customers a 64-bit upgrade? There would really be no additional cost since as I mentioned before, Microsoft's retail upgrade includes the 32 and 64-bit OS on one disc. If anything I would think that it's costing Lenovo money to strip the 64-bit install from the upgrade discs.
Can anyone please address my problems? Do you think there is anyone at Lenovo I could contact to voice my opinions? I have been a loyal Thinkpad customer for over 5 years now, and I expect better from Lenovo. Thank you for reading!
moderator note: core question add to title, as stated in the forum rules and it will help others too answer your questions.

Daventry wrote:
Is there any way to request a 64-bit OEM? Why should Lenovo care whether I want a 32-bit or 64-bit as long as it's the same edition (Ultimate edition)?
if your system shipped with a 32-bit version of vista then you will be sent 32-bit windows 7 upgrade media.   the reason for this is two-fold.
first, because this is upgrade media, it's impossible to install a 64-bit version of windows over a 32-bit version.   doing so would require a clean installation and upgrade media simply won't allow this.   this is the case with retail media, too.   if you had 32-bit vista installed and wanted to upgrade it to 64-bit using retail media, you'd have to wipe your system or set up a dual-boot.
second, the COA (certificate of authenticity) on the bottom of your system is for vista.   because of this, your new license is of an upgrade from vista to 7.   this is how microsoft licenses it and it is their policy, not lenovo's.   microsoft's policy with OEMs is that you must install vista first, then upgrade to 7 (unless, of course, you purchased your system native with 7 on or after the 22nd).   since your original lenovo preload is of a 32-bit OS, the issue becomes circular and you'll have to refer again to the first reason.
i understand your frustration and wish this stuff were made easier for everyone.   it's repetative reading post after post of people with 4GB installed who don't understand the limitations of a 32-bit environment. i wish both manufacturers and users switched to 64-bit OSes sooner. the same thing happened when the industry went from 16-bit windows 3.11 to 32-bit windows NT4/95 and limitations went from 16KB all the way up to 4GB (which, in 1995, no one thought we'd ever exceed).   the difference is that people were complaining on BBSes over 14.4k modems instead of on GUI-based forums using broadband connections.   times sure have changed.
ThinkStation C20
ThinkPad X1C · X220 · X60T · s30 · 600

Windows 8 Upgrade - Supported Toshiba Notebook Models

Hi Community
If you want to know if your notebook is supported by Toshiba Win 8 Upgrade, please check this page:
+The below table lists all the Toshiba models by short part numbers which are currently supported for the Windows 8 upgrade program.+
http://eu.computers.toshiba-europe.com/innovation/generic/windows8-matrix

_*By the way:*_
If you are looking for specific *Windows 8 drivers* for your Toshiba Notebook, visit the Windows 8 drivers page for the upgrade assistant:
http://eu.computers.toshiba-europe.com/innovation/windows8_drivers.jsp?service=EU
Greets
Tom

Lenovo Windows 7 Upgrade questions (please help)

Dear Lenovo Community:
I recently purchased a Thinkpad T500 and signed up for the Lenovo Windows 7 Upgrade Program. I have a few questions that I haven't been able to find the answers to elsewhere. I was hoping some of you could help:
1) Will the Lenovo Windows 7 Upgrade disc include both the 32 and 64 bit install options? My T500 came loaded with Vista Ultimate 32, but I would like to do a clean install of Windows 7 Ultimate 64 if possible.
2) I've recently heard a lot about the Lenovo Enhanced Experience. Can anyone briefly explain what this is? Will I be able to take advantage of all the EE features with my T500 using the Windows 7 Upgrade?
3) My computer came pre-loaded with 3 drives (or maybe they're partitions?): C:, Q: (Lenovo), and S: (ServiceV003). How will these drives/partitions be affected with the Windows 7 Upgrade if I opt for a clean install? Will I be able to eliminate the Q: and S: drives if I want? (I have a Samsung Solid State Drive by the way, in case this matters.)
4) Finally, when will the Upgrade discs be shipping? Lenovo and Mentor Media have been rather silent about when we will receive our upgrades. Can we expect an e-mail update indicating that our order has shipped?
Thanks for your help!

1. Bit foggy on this. Will have to do a clean install for sure. Not sure if 32 and 64 bit are on same disk. As you have ultimate, you might be at an advantage here.
2. Look at the videos in other threads. You will get "some" of the benefit. I'm actually guessing wiht a clean install, you will have afaster machine than one of the EE ones with all of the crapware
3. re-partition into a single drive. They will be of no use to you. Or, pop out the drive and clean install to a new SSD ($250) or WD Scorpio Black ($75) drive for extra speed. I'm doing this giving me the option of putting the old drive back in to have Vista in factory condition if I ever need to (I don't expect to and will probably wipe the drive and re-use it in 6 months).
4. Other thread suggested 1/2 have shipped and rest will ship next week.
T61p, T400
formerly x23, x40

Product Not Recognized as Valid When Ordering WIndows 7 Upgrade

Hi - Quick update. As some folks have experienced, there are a few product #'s not being recognized when ordering.
Confirming that the ordering system is hiccupping on a few product #'s and that this is being addressed (it feels more like a belch if it happens to you. Understood.)
My advice is to give it a couple weeks, to let the kinks be worked out and try again OR contact Arvato** Arvato has been taking all information and will follow-up when your product # is functioning. The upgrade kits won't be shipped before October 22nd no matter when you order is submitted, if that helps take the pressure off for getting an order placed.
NOTE: Be sure your PC meets the other requirements:  1) purchased on or after June 26th and 2) doesn't have Windows XP or Vista Home Basic (these do not qualify for upgrade as per Microsoft criteria for the Windows 7 Upgrade Option Program. See Windows 7 Upgrade Program FAQs (doc # c01745265) for more info.
** https://www.hpwindows7upgrade.arvato.com/north_america     Click Contact Us
Most product #'s are going through just fine, so don't let this stop you if you haven't tried and are ready to submit.
HP employee who is speaking for myself and not for HP.

There are programs that allow you to access you iPod. Maybe you had such a program on you old computer. See the following for such programs.
http://discussions.apple.com/thread.jspa?threadID=2713942&tstart=15

Windows 7 Upgrade fulfillment discussion

All,
Since Oct 22, when the Window 7 upgrades began shipping, we've received a lot of feedback and provided a number of updates to our customers.   Upgrades for Think Products have been shipping since the 22nd, but there is a backlog we are working through. Windows 7 upgrades for Idea products were delayed with the expected shipments to begin after November 16th.
UPDATE 11/23/09 - there have been some further schedule slips for Idea shipments, and unfortunately these did not begin on November 16th as previously planned. Present outlook is for Idea shipments to begin today the 23rd and ramp during the latter part of the week with expectation that approximately 40% WW would be shipping by November 30th. Apologies for these further delays.
UPDATE 12/2/09 - Upgrades for Idea have begun shipping the last week of November. In my last update, we anticipated that perhaps 40% would be shipped by the 30th. 35% of the orders for Idea are now moving through the payment / readying for shipment phase while about 4% have shipped so far on a WW basis.   This most recent delay has been caused in part by a percentage of orders that were input with an incorrect / invalid / incorrectly formatted serial number.   We will contact those affected by this issue via email shortly, and will provide instructions on actions needed to allow shipment to proceed.
Upgrades for Think customers continue in volume and we have now shipped approximately 70% of Think orders received.
UPDATE 1/12/10 New orders continue to come in, so the top level results reflect some fluctuation in percentage complete rather than a linear prgression to 100%.    I expect that this will change once we move past the last date for elligibility, and ultimately the order window closes - this is still weeks away.
THINK
90% of Think Win 7 upgrades have shipped to customers in the Americas and Asia Pacific countries, while the greater number of supported languages in Europe has added some additional complexity. 75% of Win 7 upgrades for European customers have shipped.
IDEA
73% of Idea Win 7 upgrades have now shipped in the Americas and 92% in AP, while about 45% of the Idea Win 7 orders have shipped to European customers.
The prior discussion on Upgrade shipments has been valuable and we are keeping in for reference as a read only discussion because at 440 posts, it had become too long for members to practically read and understand.
Communications
Resources are prioritized to address inquiries sent through the "contact us" button on the www.lenovo.com/windows7 update site (page 3 / 4 ) of the process.   The Mentor Media team is presently running about 5 days behind in responding to inquires through contact us (last week the backlog was more than a week) so progress is being made but still delayed.   Submissions other than through the contact us may have even longer response times.
UPDATE 11/23 - Progress to clear the inquiry backlog continues and is now down to about 3 business days.
Here is a direct link to the contact us button for inquires about existing orders.
Shipping Methods
US: UPS Innovation (UPS pickup and handoff to USPS - see above)
Canada & LA: UPS
EMEA: TNT MailFast (Mentor is working to resolve an issue where the expedited shipment inhibits tracking number - we expect this to be resolved by next week)
Asia: DHL
China: Fed EX
Standard UPS 1Zxxxx tracking numbers.   US orders are being handled by UPS Innovation - UPS picks up and hands off to the USPS which does the delivery. Process overview and tracking site here. These are not the normal UPS format tracking numbers - I believe members have reported "long" tracking numbers in the discussion previously.
As noted in the last several posts, emails are being sent to advise customers. I've previously noted that Idea upgrade kits won't begin shipping until after Nov 16th, and the emails were intended to advise our customers who may not be involved / following the discussion here.   We also sent emails to advise Think customers - we still expect to have most of the Think backlog cleared up by the 16th.
Some members have commented that they didn't receive emails. We have requested Mentor to do a comparison of the email distribution lists against the master file and identify any missed addresses and we will be following up in the next several days.
Thanks for working with us on this.
UPDATE 3/11/10 - ORDER WINDOW CLOSED - PROCESSING EXISTING ORDERS ONLY
Here is a list of important dates for customers participating in the Windows 7 upgrade program.
January 31, 2010 – Last day to purchase a qualifying Lenovo PC
February 28, 2010 – Last day to register via the Lenovo Windows 7 upgrade site
March 5, 2010 – Last day to submit proof of purchase
March 15, 2010 – Last day to submit payment information (for shipping & handling)
April 30, 2010 – Final Windows 7 upgrade shipments completed
A courtesy email is being provided to all customers with existing upgrade orders that need either proof of purchase or payment information to complete processing now.    Additional information on Lenovo Windows 7 upgrade program, system compatibility, training, and enha...
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

I've been reading shipment updates about everyday now. I've been watching many people make posts expressing their discontent over what has happened. I've been patiently waiting and not adding to the chaos, but it just makes me feel like if I don't express my concern, my shipment is delayed or held off in order for Lenovo/mentormedia to deal with the discontent customers first. I see posts that say they contacted the manufacturer and then get replies that it will ship soon or something... Now I don't find that fair, but whatever.
I just have a question now.
I ordered my windows 7 upgrade media on Sept. 28
and finally got this:
Order No
LENOVOxxxxxx
Order Status
Ready to Ship
Payment Status
Pass (Payment Made) Payment Date
Sunday, October 25, 2009
So, after 3 weeks from the day I the payment went through (and an additional month from the day I ordered), it's finally changed from pending for fulfillment to ready to ship. Now... does ready to ship mean it's shipped or it's literally ready to ship and they are holding it off for whatever reason?

[Desktop 3000 K100] Successful Windows 7 upgrade/install?

Hi,
I recently decided to move from Windows Vista Home Premium 32-bit to Windows 7 Home Premium 32-bit on my Lenovo Desktop 3000 K100 machine.
I already decided to go with a custom/clean install(I'm experienced in that area), instead of using the upgrade feature.
The question is that, have any of You(the 3000 K100 owners) tried and successfully moved to Windows 7 themselves, and now are happily enjoying the new OS, with no issues?
I've noticed that the K100 system is not listed in the "upgrade capable systems list":
http://consumersupport.lenovo.com/hk/en/htmls/1256358540190.html
But then again does Lenovo mean the actual "Free Windows 7 Upgrade Program", where they provide you with the free license for intended Windows 7 OS(you do pay for delivery of the Windows 7 dvd though, if I'm correct), or just that the drivers do not exist for the OS.
If it's the second reason, then I believe there's no worries since many articles on the web said that Windows Vista is essentially Windows 7 in a newer candy wrapping. Hence all the drivers should be working fine and be compatible for it.
I also ran the Windows 7 Upgrade Advisory, and at the beginning it told me that I should upgrade my Vista to SP1 before doing the upgrade. I did so successfully and now the Upgrade Advisory says that I'm set for the Windows 7(Not sure why I had to install SP1 thought, after all I'm doing a clean install). Even all the drivers were checked/marked as compatible for the Windows 7.
Already made all the necessary backups so I'm good there.
I did notice one post on these forums about the owner of 3000 K100 having major problems with Windows 7 upgrade. The post is located here:
http://forums.lenovo.com/t5/Windows-7-Discussion/desktop-3000-K100-Windows-7-upgrade-problem-STOP-0x...
He did mention that he had made a bios update, and that might have been the main problem(I never touch bios, nor update it unless it is essential thing to do for me), but then again I may be very wrong about it.
So here I'm asking You, the owner of 3000 K100, if the move from Windows Vista to Windows 7 was smooth for you, or did you encouter problems and therefore should I stay away from that idea?

HI,
i've a Lenovo 3000 K100 with Windows 7 Ultimate 64 bits : it's working very well. No drivers to install, very stable.

Windows 7 upgrade options

Will we be offered an upgrade option at additional cost for our system? i.e. Vista Home = Windows 7 Home, can it be upgraded to Windows 7 premium for a fee?

In order to participate in the HP Windows 7 Upgrade program, please see: Windows 7 Upgrade Option Program from HP
Carey Frisch
Microsoft MVP
Windows Expert - Consumer

Ideapad z400 touch after windows 10 upgrade

I am using the ideapad z400 touch and have been upgraded to windows 10. "Intel graphics card => I reinstalled the windows 8.1 driver from lenovo site", and my brightness problem is solved. I am facing the problem with the intel HD graphics 4000 display driver that I install from lenovo site. The driver seems like not fully compatible with windows 10. My screen will turn off after 5 minutes and when I move the mouse to wake it up I face the problem, the screen will freeze for a while and start to wake up and showed me the message "intel display driver.....has stopped responding and has recovered" This happens everytime after my screen turn off. Besides, my pc can't go to sleep mode. When I select sleep for my pc, the screen went black and it takes a long time to sleep but actually it is not, then it will shut down on its own. I have to press the power button to turn it on again. I think this problem is also related to the display driver. I have no problem with this display driver on windows 8.1. Will Lenovo come out the new driver that compatible with windows 10 from Lenovo site? The latest operating system they provide the drivers is untill windows 8.1. If they do not support the windows 10 driver I will roll back to windows 8.1 with no choice but I sincerely hope that I can keep using windows 10 on my pc I like it. Microsoft gives us one month time to roll back to windows 8.1. I don't know can I upgrade to windows 10 again if I found that Lenovo comes out their new drivers

Hi there , Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I read your post on the HP Support Forums and I understand that you are having an issue with the Touchscreen on your HP Notebook - 15-ac020nr. You had mentioned that since your Windows 10 Upgrade, it no longer works. Have you tried doing all updates (Windows, HP Support Assistant, BIOS)?Have you tried restarting the Notebook a couple of times?Have you tried to run the Windows Troubleshooter? Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10. The HP Support Assistant will also help find a proper driver for you to use. Updated Windows 10 drivers will become available on the HP Drivers and Downloads Page for your product. They will be released as they become available to HP. I did find a troubleshooting document for you called Touch Screen Issues. Although it does say it is for Windows 8, it will still work for Windows 10. Please follow the provided troubleshooting steps and re-post with the results. Have a great day!

LOST Touch screen DRIVER after WINDOWS 10 UPGRADE.

Hi I want to ask if the problem about the lost touchscreen HID driver after Windows 10 has been resolved...

Hi there , Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I read your post on the HP Support Forums and I understand that you are having an issue with the Touchscreen on your HP Notebook - 15-ac020nr. You had mentioned that since your Windows 10 Upgrade, it no longer works. Have you tried doing all updates (Windows, HP Support Assistant, BIOS)?Have you tried restarting the Notebook a couple of times?Have you tried to run the Windows Troubleshooter? Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10. The HP Support Assistant will also help find a proper driver for you to use. Updated Windows 10 drivers will become available on the HP Drivers and Downloads Page for your product. They will be released as they become available to HP. I did find a troubleshooting document for you called Touch Screen Issues. Although it does say it is for Windows 8, it will still work for Windows 10. Please follow the provided troubleshooting steps and re-post with the results. Have a great day!

Satellite C55-A5182 - Screen flickering after windows 10 upgrade.

Satellite C55-A5182: screen flickers after windows 10 upgrade....help!!!

Hi there , Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I read your post on the HP Support Forums and I understand that you are having an issue with the Touchscreen on your HP Notebook - 15-ac020nr. You had mentioned that since your Windows 10 Upgrade, it no longer works. Have you tried doing all updates (Windows, HP Support Assistant, BIOS)?Have you tried restarting the Notebook a couple of times?Have you tried to run the Windows Troubleshooter? Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10. The HP Support Assistant will also help find a proper driver for you to use. Updated Windows 10 drivers will become available on the HP Drivers and Downloads Page for your product. They will be released as they become available to HP. I did find a troubleshooting document for you called Touch Screen Issues. Although it does say it is for Windows 8, it will still work for Windows 10. Please follow the provided troubleshooting steps and re-post with the results. Have a great day!

Your Windows 7 upgrade program failure

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