Youre charging Big Boy prices but you services are second rate...and worse
I've been on hold as usual for 15min+, soon to be 30 min, trying to get help with any issue.
Your website is slow, unreliable, disorganized and not helpful at all.
Your automated attendant is redundant and inefficient.
Supposed to have 35/35 internet. Your speed test show an 8 Mbps uplodad speed! Its regularly under 10Mbps. What am I paying for? Are you selling things that dont exist? Thats fraud.
Try searching support...its the same 5 FAQs that are totally unrelated to any actual problems. I dont need any more guides on how to use my remote.
Your digital adapter service has no chanel identification on your little display and your site has no channel guides! and channels are in no logical order. And I have 2 HD boxes...no I'm not to cheap to have a regular converter. I dont need to see the verizon logo on the channel popup...I need to see the Chanel logo or abbreviation. Takes 30 minutes to figure ou what challen Im on, and god forbid theres a commercial break.
Your support forums respond by telling the person to ask another customer?!!
Your VOD navigation is horrible: if your service goes out, and resets you playback progress, there no way to skip ahead!? limited to 2x fastforward? I have to sit there for 30 minutes to get back to where I was!?
GET IT TOGETHER. DO SOMETHING TO MAKE YOUR CUSTOMERS SATISFIED. I FEEL LIKE I BOUGHT A LEMON FROM CON ARTISTS.
The lack of good customer service seems to be common among large companies that once had a monopoly. Verizon still operates as though they are the only ones that can provide these services and thus can provide sub standard service and even less customer support.
I don’t think it is a concious effort to "screw the little guy". I think the problem is that the company is too large and no one there has a good grasp on what it takes to be a leading company in a competitive market so they keep trying to provide service and products in the same manner as it was done for years.
Here is a great example. I switched to Vonage in 2004 and never once got a phone call or letter from Verizon asking why I no longer have their phone service. Even if I had received such a communication, I am certain my response would have been tracked in a spreadsheet and filed away, never to be seen again. I recently got a flyer from them (2012) offering me unlimited LOCAL calling and three calling features for $5 more a month than I am currently paying. What? Why would I pay more for less?
Anyway, the only way that things will change is if you stop buying their services. Wireless, FIOS, Copper, etc. While I realize that the other options out there aren’t much better, there is not much else we can do.
Similar Messages
-
guys i have created an apple id using i tunes store on my windows pc and it is validated but when i am trying to signin on the i cloud on my windows pc it shows that your apple id is valid but you can't sign in using this apple id .i don't know what to do can anyone help me out on solving this issue ?
The only way to open an iCloud account using your Apple ID is on a Mac or an IOS device, there are no alternatives.
-
In that process I lost my LR4 catalogs I was able to redownload the program but the catalogs are not there and not all of those pictures are on my external hard drive because same said teen decided they were going to borrow my external hard drive without telling me and "made room" on it. Is there a way to recover my catalogs? Please tell me there is because I was in the middle of working on a session when I had to wipe my drive and I would REALLY like to not have to go back and reshoot it. Any help would be wonderful!
It depends on how you wiped your drive. Depending on how you did it, only the directory was erased and the data can be found with drive recovery software. Some are free, although there is a small charge for most of them (~$30). You can usually download a trial version that shows if it will work and you have to pay to be able to save the found files. Use Google to search for the software. Different programs work differently and can find different things.
Good luck.
John -
I transfered my purchases from my iphone to my mac. All transfers completed. One particular album shows up on the phone but the songs are greyed out and don't play. Itunes store shows album as purchased but album does not show up in my Mac library. How can I retrieve the album.
So i've found the answer to this by clicking on every menu and setting in the itunes store. It turns out some purchases in the cloud can be hidden probably as the result of an interrupted transfer/sync/backup or a network outage. To unhide purchases 'greyed out ' items , go to the Itunes store (on the PC) click on your account name and select view account. (you'll be prompted for your itunes password) once you are in scroll down to the purchase history section. there should be an option for hidden purchases. click through and click on unhide purchases, redownloadble purchases. any hidden purchases will then show up. click on unhide to reactivate and download. This may only work for purchases in the cloud.
hope others find this useful. -
How do I change my flash settings? I said I wanted to be prompted about flash wanting to store things on my computer but the prompts are too frequent and annoying!
New versions of Flash have a panel installed on your system for control of settings.
In Windows XP, Windows Start > Settings > Control Panel > Flash Player, click on each tab and change the "Ask..." setting. Most likely your prompts are coming from the "Storage" tab. Using any of the "Block..." settings may make Flash inoperative on some sites.
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox] -
My itunes songs won't sync to my ipod 4th generation,but my apps are fine. And the songs EVEN play on my laptop. How do i fix this? THANKS!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
How do I change my flash settings? I said I wanted to be prompted about flash wanting to store things on my computer but the prompts are too frequent and annoying!
New versions of Flash have a panel installed on your system for control of settings.
In Windows XP, Windows Start > Settings > Control Panel > Flash Player, click on each tab and change the "Ask..." setting. Most likely your prompts are coming from the "Storage" tab. Using any of the "Block..." settings may make Flash inoperative on some sites.
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox] -
Hi no none of my other data services are working normally and when I try to send my picture messages it says not delivered and tells me it's unable to send.
Hello Joe,
I found a few resources you can use to troubleshoot the iMessage issues you are experiencing.
I recommend reviewing this article first:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
If your Apple ID is activated in the Messages Settings and you still cannot send and receive iMessages, I recommend following the steps in the section titled "If you still can't send or receive iMessages" in the following article:
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I recently bought an ablum from iTunes, but the songs are randomly stopping and skipping about 45 seconds into the song. What is the problem?
Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copies from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2 -
I made upgrade for IOS to 7.04 but my iphone is second hand and when iphone need to make activation ,i don't have the apple ID so my iphone didn't work from this time so please help me urgent.
There isn't one.
amrzaky wrote:
I can't contact with previous owner s i need another solutoin
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it. -
Trying to win my friend over to Mac but you guys are making it hard
My friend has iTunes for Windows (because I told her that an iPod was the world's greatest invention). So she installs the software and now, every time she tries to log on, she gets the "iTunes could not connect to the Music Store. The network connection was reset. make sure your network connection is active." Which would make sense if I wasn't able to access iTunes via her network from next door using my Airport. So she calls Apple and they tell her they would be happy to help her purchase their online music if she would kindly give them a credit card number so they can charge $50.00 to it before they answer any questions for her. I suggested that she might want to re-register with iTunes until she told me that she had a $45.00 pre-paid account sitting there which iTunes is now telling her is worth $1.65. How in the world am I going to sell my friend on Apple products when this is the service she is getting?
Instead of bashing OS's and having a "my OS is better than yours chest-butting party", it might be better to focus on the actual problem.
Michael, we need a bit more information from you in order to help troubleshoot the problem:
1) How is your friend connecting to the Internet? (DSL or Dial-up)
2) Is your friend connected through a router and what kind?
3) Is your friend running a software firewall (what kind) and Anti-virus software (what kind)?
Nine times out of ten, the problem is going to be the software firewall and/or the Anti-virus software causing the iTunes disconnect. If you’re on Cable/DSL, and if you are connected through a router, and if your friend is using a software firewall and/or AV software, I would recommend temporarily disabling the software firewall and/or the AV software. If this works, be sure to re-enable your software firewall and your AV software when you're done.
Once you know that the problem is one of these two pieces of software, then go to the software developer’s web site and look for support in getting iTunes to work correctly with their software.
Let me know what you find out, and if you need more info...
Z. -
Why iTunes charge me 33.97$ but I don't order anything and received anything from iTunes!!!????
Why iTunes charge me 33.97$ but in fact I did not order anything and received anything from iTunes
If you believe you have been hacked, tehn change your password, alert your credit card company and discuss reimbursement with them.
You can let itunes support know by clicking "Support" at the top of this page, then click the link under "Contact Us". -
When you open a new tab and begin to type a url to visit, if your mouse is hovering over any of the suggested results when you press enter, instead of firefox going to the url you have typed, it goes to the url that the mouse was hovering over.
Is there a way to disable this functionality as it is annoying when you are say, trying to access youtube or google, but then you goto a completely different page from your history because your mouse was hovering over a suggested result.@philipp:
I restarted in safe mode with all add-ons disabled and the problem still persists. Apparently a friend also seems to have this problem.
How to reproduce (to the best of my knowledge)
1) click on url bar
2) start typing part of a url which generates many results from history
3) mouse over one of the results (usually the first as thats where the mouse is after clicking on the url bar)
4) press enter with autofilled url in url bar
What happens is say that i start typing "goo" for google.com, firefox will auto complete with http://google.com, but since my mouse is hovering over a historic google search result it opens what ever my mouse is hovering over even though the url bar says "http://google.com" -
Hi,
Recently my harddrive containing iTunes crashed and while my music was backed up, my apps were not and as a result when I replaced the harddrive, my itunes could not download all the apps i had and told me to get the files from my other library, which is in the frayed hard drive.
What are my options here? Heard there was a mass redownload option somewhere but I cant find it.Hi newmarket,
Photo Stream is not a respository for archiving photos. It is a cloud storage device that will store the last month or last 1000 photos taken by any device on the same Apple ID, and then will "share" those photos with all other devices that have Photo Stream turned on,and that are logged onto the same Apple ID.
iCloud backups will contain all of the photos that were on your camera roll the last time you backed up your device.
If you have photos outside of the Photo Stream parameters, and they are not all on your current camera roll, then you have no way to retrieve them unless you have imported them to the computer you sync with or have uploaded them to some other cloud service like DropBox.
Sorry,
GB -
Services are limit provided and No Mentioned
Hi..Everybody
In service PO we have problem ,in case the services are limit provided,the system allows to close the order even before the PO item delivery flag is checked.What to do on this?
Regards,
Satheesh.The lack of good customer service seems to be common among large companies that once had a monopoly. Verizon still operates as though they are the only ones that can provide these services and thus can provide sub standard service and even less customer support.
I don’t think it is a concious effort to "screw the little guy". I think the problem is that the company is too large and no one there has a good grasp on what it takes to be a leading company in a competitive market so they keep trying to provide service and products in the same manner as it was done for years.
Here is a great example. I switched to Vonage in 2004 and never once got a phone call or letter from Verizon asking why I no longer have their phone service. Even if I had received such a communication, I am certain my response would have been tracked in a spreadsheet and filed away, never to be seen again. I recently got a flyer from them (2012) offering me unlimited LOCAL calling and three calling features for $5 more a month than I am currently paying. What? Why would I pay more for less?
Anyway, the only way that things will change is if you stop buying their services. Wireless, FIOS, Copper, etc. While I realize that the other options out there aren’t much better, there is not much else we can do.
Maybe you are looking for
-
How do I print using my iPad with a hp photosmart c4380 printer
HI does anybody know how to use a hp photosmart c4380 to print from my iPad thank you
-
Have tried to install windows XP with bootcamp, when installation is complete?? it reboots back to installation cd and wants to install again. tried everything to stop it, safe mode etc but always boots to the CD, Cannot eject CD, help please.
-
Alerts on specific type of exception
Is it possible to trigger an alert when a specific exception type is thrown or to exclude certain types of exceptions from being treated as Exceptions?
-
If one creates an animated symbol in flash, then nests that another layer and creates a SWF file. The inner animation plays correctly. If one imports that SWF file into After Effects the inner animation is not played. Does anyone know how to get arou
-
Regarding Designing Datamodels
Experts need suggestion as our client has a transactional data of reporting requirement. Now i need to design Infocube as per our client suggestion as he needs only Infocube. How i should design dimensions for a sound datamodel by taking into Perform