Youtube and BBC iPlayer are not working with Flash

Hi there Guys,
When I started this search I had a full head of hair :( I have read hundreds and houndreds of webpages talking about Flash and FireFox and at this point I just can't get them to work together.
I am very reluctant to change my browser as to be honest with you I love Firefox but at this point I am in desperation. I have read webpages which they remove this plug-in and that plug-in, change databases, remove this file and delete that file, called this old and remove that. And still nothing happens it just does not work.
The version of Firefox I am running 35.0.1
the version of Flash I am writing is 16.0.0.305
but every time I try to visit YouTube and/or the BBC's website nothing works HELP!!!!
I would really just do not know what to do.
Thank you for reading and I hope somebody can help.
John

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

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