Youview box froze!

Now I wasn't expecting that.
New to BT infinty and stuff.
Is this youview box meant to be really slow.
It doesn't seem to have a momory and has to load the TV guide every time.
All on demand is slow to respond
Menus laggy.
(I get full infinty 2 speeds no problem)
Have I got a duff one?
I fired up Iplayer last night and then the whole thing locked up. Had to use the switch on the back to restart.

Yes thats the old DTR-T1000...Here is what the new box looks like.
https://community.youview.com/youview/topics/new_bt_box_dtr_t2110
and here's a comparison between the old and new
http://www.pocket-lint.com/review/128827-bt-youview-humax-dtr-t2100-review#

Similar Messages

BT Homehub 4 Firewall blocking Youview box?

Hi all
I have a question for the more enlightened r.e the Homehub 4 firewall.
To cut a long story short I have (much publicised on here) problems where my Youview box is unable to play Internet channels or use the On Demand players.
This problem is intermittent and I have tried everything to fix it. I have disabled DHCP, given all of my devices (wired and wireless) static IP addresses, power cycled the equipment, performed maintenance resets and all to no avail.
Tonight however I have noticed something (the service has stopped working again), when I select an Internet channel I received Firewall alerts in the homehub event log. Each time I change Internet channel I get more messages. Is the homehub blocking the Youview box or are these message normal. Sample messages below.
I received no messages when trying 4OD, as usual the adverts played and then it froze as the program was about to start.
21:40:07, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:40:06, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)
21:40:06, 22 Aug.
BLOCKED 1 more packets (because of Spoofing protection)
21:40:05, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on eth1)
21:38:41, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:38:40, 22 Aug.
BLOCKED 4 more packets (because of Spoofing protection)
21:38:39, 22 Aug.
BLOCKED 1 more packets (because of Spoofing protection)
21:38:38, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:38:14, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on eth1)
21:38:00, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)
21:37:18, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:37:17, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)
21:37:17, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:37:16, 22 Aug.
BLOCKED 1 more packets (because of Spoofing protection)
21:37:15, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)

224.0.0.22 is necessary for streaming and is part of the multicast system.
The Internet Group Management Protocol (IGMP) is a communications protocol used by hosts and adjacent routers on IP networks to establish multicast group memberships. IGMP is an integral part of IP multicast.
IGMP can be used for one-to-many networking applications such as online streaming video and gaming, and allows more efficient use of resources when supporting these types of applications.
IGMP is used on IPv4 networks. Multicast management on IPv6 networks is handled by Multicast Listener Discovery (MLD) which uses ICMPv6 messaging in contrast to IGMP's bare IP encapsulation.
Providing you have a software firewall on your equipment you could turn off the hubs firewall.

New standard Bt vision box v Youview box

I am bit confused, I know BT vision is about to start giving Humax Youview box to it subscribers I thought this was to replace the old silver BT vision Boxs howevervier I notice that bt has already started supplying new ( black) BT vision box's. Are the youview box replacing the these black standard BT visions box or are both types still likely to be supplied. If the later what do you get on the black standard Bt vision that you can not get on the youview box?

The 1st generation BT Vision box was the grey one you refer to.
The 2nd generation BT Vision black box has been in use for a few years now.
There are suggestions that BT are testing a 3rd generation BT Vision HD box, but this is still under development and there are no official details on that yet.
The BT Youview HD box will be a separate thing. It is not designed to replace the BT Vision boxes. It gives those who want to make use of other non-BT Youview services an option to do that. However the BT Vision services via Youview will not be as comprehensive as those provided via the official BT Vision boxes.
See this BT help page.
BT Youview v BT Vision
Also see this previous thread discussing the differences.
Bt-vision-2-vs-you-view
Personally I don't really see the point of BT having their own branded Youview box. If people want a Youview box they can just go and choose one from those on offer in the shops. As far as I know Sky have no plans to create a Sky branded Youview box, yet they will still offer services on Youview. But who am I to say.

New YouView box seems to cause wireless to stop wo...

I recently upgraded to a YouView box for my TV. The things is, since I've installed this, it seems to cut out the wireless connection to other devices in my home. (In particular, my wireless printer and windows phone.)
When I reset the Hub, the printer then works fine for a while but my phone doesn't and it's not long until I have to reset the whole thing again because it's stopped working.
I've tried moving the Hub further away from the YouView box and closer to the printer but it doesn't help. All worked perfectly before I got the YouView box, I never needed to reset the Hub at all.
I hope someone can help? Many thanks in anticipation!

Hi Pauline85,
Thanks for posting. Have you tried changing the wireless channel? Take a look at How do I change the wireless channel on my BT Home Hub? and let us know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT to give free HD Youview box to new customers fr...

http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=4EE9DE54-23A8-4655-A90B-9E83E0DB2B47
BT offers YouView box worth £299 for free
BT has announced today that it will offer a free YouView set top box* with no TV subscription to new BT Infinity customers. Broadband customers not in an Infinity enabled area will also be able to get a free YouView box* when they subscribe to TV Essential, starting at £4/month. Both offer a massive saving on the retail price of the YouView set top box, which is priced at £299 at retailers across the country.
With YouView from BT customers can enjoy:
• More than 100 digital TV and radio channels
• Seven day catch-up TV allowing customers to scroll back and catch up across all the channels from the BBC, ITV, Channel 4 and Channel 5.
• On-demand content from BBC iPlayer, ITV player, 4OD, Demand5, Milkshake and NowTV with more content providers on the way
• Access to BT Vision, the largest library of video on-demand on YouView, with over five thousand programmes, including blockbuster and classic films, the best UK and US TV shows, kids shows, sports and the only place where you can find the latest HD films and music videos on YouView.
• Self-install YouView HUMAX box – customers with BT broadband can be up and running as soon as it arrives
• BT’s YouView box comes with 500Gb hard drive, able to store up to 300 hours of SD TV or around 125 hours of HD TV
• All of this with market leading broadband, up to 8x faster than the UK average**
YouView from BT will be available with all of BT’s TV and broadband packages and will launch on 26 October. Existing customers can also upgrade to YouView for £49 ***.
Customers who register their interest in YouView in advance (with no obligation) at www.bt.com/youview will have the opportunity to be first to place their order for YouView, during an exclusive window between October 19-26. These customers will be sent an e-mail invitation with a link to a special web site.

Hi guys,
I'll lock this thread so we can keep the discussion about this announcement all in the same place
Stephanie
Stephanie
BTCare Community Manager
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Youview box out of stock

I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
Solved!
Go to Solution.

slrhale wrote:
I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
We ordered a youview box at 8pm last night. It is being delivered on Tuesday. No stock issues mentioned.
It sounds as if you are being fobbed off.

Free Youview box for new BT infinity customers

Does anyone know how to get the free youview box for new BT infinity customers? Ordered new service on 12th Dec and called in later to check how/when I'll get the Youview box. The CSR told me that I had to call after the broadband was installed to arrange to get the box and I would have to pay £5/mo for the TV service but according to the BT site, it's supposed to be free for BT infinity customers and £5/mo for other broadband customers (+ the £49 activation fee for all customers).
As I understand it, the offer ends 31st Jan but my infinity broadband is not scheduled to be installed until this Friday, 1st Feb (after a whole lot of aggravation, wasted time, incorrect info and failed follow-up by various BT reps). I'm afraid if I call in afterwards, I'll be told that I missed the deadline to get the box and/or I have to pay the monthly fee even though I'm a BT infinity customer.
Since BT phone reps have been unreliable, can anyone provide info on this? Thanks for your help

I wasn't aware I had to do this when I signed up. So you're saying even though my line isn't installed yet and I'm a new customer, there's no way to get this if I didn't add this at the time of order even though I know this offer was active when I signed up? When I signed up, there wasn't an option to add free TV service for 12 months for Infinity so I didn't add the service offered at £5. Would BT really use loopholes and technicalities to avoid providing something they've offered and put up billboards everywhere to promote?

Using video sender with Youview box

I have just set up my new youview box.
With my previous BT box I was able to use a nikkai video sender so I could control and watch the TV/box in another room.
This doesn't seem to work with this new box. Is is incompatible for some reason?
Is that I just haven't put the "receiver" widget near enough to the infra red on the box.
Greatful for any help! Thanks

Hi Poynders,
Thanks for posting. Take a look at YouView screens not visible over AV / video sender . It’s an older thread but might help. Let us know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Can I Watch BT Sport On My BT Youview Box WITHOUT ...

Hi
I hope I have a simple question that has a simple answer!
I have a recently supplied by BT Youview box(Humax I believe). BT line rental and BT Broadband as well. I am in an area that does NOT get Affinity.
Can I get BT Sport on my Youview box? If so, how do I go about it?
I used the online chat assistant(32 minute wait) and the person there said I could-but as we got further in to the conversation she said she didn't know how to enable it as she was actaully from the billing department and didn't know how to do it :-( She said she'd pass me on to their techincal people to help me and she'd call me straight away. She did this and asked me to close ALL BT windows on my computer before she could pass me on. I did this. Only to find I had been put in a queue for some Bt helpline :-( After 38 minutes of being told BT were very busy, but that they would get to my call as soon as possible-the call simply disconnected. Grrrrrrrrrrrrrrrr, not sure why they treat customers like that but it certainly makes you think twice about migrating to SKY :-(
Anyway, I've spent ages on the phone and the computer trying to enable BT Sport without success. All I really want to know is: can I have BT Sport on my recently supplied BT Youview box with BT Broadband on a BT line? If I can, how do I do it? If not, will it be available to me any time soon?
I hope I have given enough info to help answer this simple question but if not PLEASE don't hesitate to ask for more detail.
Many, many thanks to anyone that can help clear up this frustrating issue for me :-)
Heraldic

Thanks for that. The thought of trying to get back through to BT again fills me full of dread :-( I think I'll pass on that and give up hope.
Thanks again for the help.
Telboy62 wrote:
You would really have to speak to BT about that. (sorry).They would have to release you from your current contract and restart you with a BT vision box.
My fear is that they would charge you for the Youview box you currently have as it only becomes "your" box after you have completed a 1 year contract.

Connecting Youview box to DVD and TV. Now ordinary...

Hi, Does anyone know how to connect a TV, BT Youview box and a DVD recorder together. I have two SCART, one RF and one Aerial connection together but now we cannot watch our ordinary TV. I need this for my son. It is probably a simple connection error but we can't work it out. Any help greatly appreciated

Put the aerial feed in to the YouView box 'antenna in' and connect a cable from the YouView 'aerial out' to the 'aerial in' on your TV. Connect YouView box HDMI out to HDMI socket on your TV if you have one. If not connect the YouView to SCART to your TV SCART. Connect your DVD player to the other SCART socket.
Use the AV setting on your TV to switch to the YouView box and:
Go in to you YouView menu as follows:
YouView/Settings/Device Management and make sure 'RF Loop Through' is set to ON.
This will allow you to access your own TV's tuner and YouView also.
Use the 'AV' setting on your TV to switch between TV's own tuner, YouView and your DVD player.
HDMI is preferable but if you don't have any HDMI sockets - and most TVs do these days - then SCART will have to do.
I hope you get it working.

Original Humax Youview box - no picture.

Hi.
Over the month or so my Youview box has been behaving very oddly. When it wakes from sleep very often I get no picture and no sound. My TV says "no input" on the HDMI.
The box starts booting with the "Nearly ready" graphic showing... then when the TV picture should appear I get nothing. The remote still works though and I can change channels.
Sometimes it works fine. Sometimes turning it off and on again brings it to life. Sometimes the only thing that brings the box to life is to do a factory reset in maintance mode.
Maybe this is a software issue? Has anyone else experienced this, or do any of the mods know what my course of action should be?
Thanks!

Sorry for the late reply - I've been away... Couldn't see a link in your profile for "contact the mods".
I don't think is anything to do with the tuner, because the channel name and number are shown in the LED matrix display on the front of the Humax..
I had a bad night with the box last night, just decided randomly to stop showing the picture and cut off the sound. Put it into standby and back on again and everything would come back to life.. Tried it this morning and got the purple screen. Powered off with the switch on the back, waited a while. Turned back on, this time I'm getting nothing - not even the "nearly ready" screen... But as ever, the channels are still shown on the LED display and Ican change channels with the remote.
Looks like another maintance mode reset when I get home for work
Should I just try to get customer services to send me a new box? Is that how this works? Haha. Any further help/suggestions/ideas would be appreciated!
Thanks

Does a youview+ box DTR T-2100 work with video sen...

Hello,
I've read that some youview boxes won't work well with video senders because the analogue (scart - connected to the video sender) and digital (HDMI - connected to the main telly) cannot send signals simultaneously.
Can anyone confirm if this is the case with the BT/Humax DTR T-2100 box?
Thanks
Jez

They work fine, mine outputs to a hdmi splitter, one going to the tv and one via hdmi over cat 5 to the kitchen. The box also outputs via scart to a video sender to the bedroom. Everything works fine.

£35 charge for install of second youview box

Hi Why do I have to pay £35 for someone to install my second Youview box when I already have it installed with cat6 cable and an RF feed works fine

It was the £35 install charge for a second box that put me off getting multi room back at the start of February when I was renewing my contracts.
I looked into it before phoning them to renew all my contracts and never bothered asking about multi room when I was renewing.
I now have to Youview boxes the older BT Youview + box that BT gave me just over 14 months ago and the new BT G4 + box that I bought myself from Currys just over 5 weeks ago and im now using the G4 box for all the BT TV services that I have.
Darren

Two Youview boxes

I bought a YouView box a couple of months ago and yesterday accepted a BT offer to take another for £25 plus £5 a month for BT Vision. I understand my BT YouView consumption will not count towards my 40Gb Infinity limit: but will that now also apply to the non-BT YouView box I bought?

Given that BT & youview both don't officially support (offer) multiroom - I suspect you won't get a definitive answer as if they don't offer a product (multiroom) you are hardly going to have any Terms & Conditions for it.
A BT Help page says
Does my YouView viewing count towards my broadband usage allowance?
No, not if you have a BT Vision subscription. If you have any BT Vision subscription such as Essential or Unlimited, then none of the On Demand programmes, whether it’s from BBC iPlayer, Now TV or BT Vision, count towards your monthly broadband usage allowance.
This suggests to me that currently its probably down to whether or not you have a suitable BT TV subscription on your registered broadband line rather than the Youview box used. I could be wrong of course .

Running a youview box from a broadband extender

Hi,
I run my Youview + box successfully from a broadband extender flex 500 successfully. I have the unlimited broadband infinity 1 package. I wish to order a second youview box(the one that doesn't record). I was told that I could not use this same system with the second box because it has to have an Ethernet cable to the modem. They consider the system I use to be 'wireless'and therefore not suitable. They say I can only run one youview box on a broadband extender system. Is this the case? Does anyone else run two youview boxes on the broadband extender system. They said it is not an Ethernet connection (I thought that was the whole point!) using this method. Please could someone confirm this for me and /or explain why it won't work!
Many thanks.

BT never used to accept Powerline adapters at all. At least they seem to accept 500mpbs devices as valid for one box now.
However I suspect that they don't want to risk people complaining if people take out an extra box subscription and have problems if, say, both boxes are used for watching and recording HD channels simultaneously via Powerline.
To be clear there is no reason why you can't run two boxes off the same Powerline AV500 network except that if one or both of your adapters have low throughput (due to mains interference, poor wiring etc.) you could struggle trying to use both boxes simultaneously for both viewing and recording IPTV. If you are prepared to take the risk, go for it! (BT won't help you if you have problems though).

Youview box froze!

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