YouView box horribly slow and keeps losing signal.

Question

We've had our box for several months now and have been generally happy with it.
Over the last few weeks though it has become almost unusable. The following problems exist:
It is very slow to respond to commands from the remote. Press a button and nothing happens for several seconds. Then the requested action begins but then freezes again; as an example if I press "3" to change to channel three nothing happens for several seconds. Then the number 3 appears on the screen and again nothing further happens for up to 20 seconds before the channel finally switches over.
The channel guide has become veerrryyyy slooowww... Again it takes several seconds for the guide to appear after which it hangs on"loading" for ages, sometimes for ever.
Finally. Several times a week on switching on from standby an error message tells us there is no signal. And the only way to recover from this is to do a hard power off and switch back on. Once this is done the box is OK for 1 to 3 days before the same fault recurs.
There is no signal problem as verified by other devices that receive the same signal in other locations in the house.
The box is currently virtually unusable and has been so for a free weeks now. It's a shame because up till then it's been pretty good.
How do we resolve these issues?

Answer 1

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