Youview box out of stock

I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
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slrhale wrote:
I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
We ordered a youview box at 8pm last night. It is being delivered on Tuesday. No stock issues mentioned.
It sounds as if you are being fobbed off.

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