YouView Box Updates

I've just given BT 30 days notice to cancel my BT TV essentials package, do you still get software updates from YouView.

If you originally obtained the box via BT, then updates were delivered via BT, not YouView, and ironically will continue to be delivered via BT even though you no longer have an active BT TV contract.

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Availability of BT YouView Software Updates?

Have the latest YouView software updates been rolled out yet to all BT YouView customers?
My box has continually been left connected in stand-by when not in use and so should have processed any availabe updates. Also I have carried out the manual update process several times and it states the "software is up to date".
However when I caheck my box's software version, it is a lower version than the one available via updates in Feb & March 2013. Also noticed that new features such as the "message prompt before deleting recordings" is not available within my Settings/Device Management screen.
So either some of the latest software updates ahve not been made available to all BT YouView customers or there is a problem with my box. However I have no issues other than this with my box and it confirms my software version is up to date when performing a manual software update. Plus the "check for software updates" date keeps updating every day - suggesting that it is also performing the automatic update process whislt in stand-by mode.
Any advice or comments please to help?
Note: I have not performed a Factory Reset to see if this makes any difference because I have many unwatched recordings that I don not want to lose!
Solved!
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Thanks again happyslayeruk.
I performed the Internet/USB Recovery - keep recordings this morning and it all worked perfectly!
Software updated and is fully up to latest available version with extra features I needed PLUS it did retain all my recordings.
So very very pleased and thanks for your assitance
I checked the BT YouView manual again and there's nothing mentioned about going into thie Maintenance Recovery Mode but now I know what to do again if required.
vinylman

Teardrop-shaped overlay when using YouView box

Hi,
I've got a minor problem. When using the YouView box, a teardrop-shaped overlay has appeared. The overlay will be static at times, and also jump slightly. It's not the first time this has happened, but I can't remembered what got rid of it the first time. This time, after starting in the top left, it's now migrated right to the middle of the screen.
Obviously I'd rather not reform a compete reset on the box (the last time it happened, I didn't), so any wisdom would be gratefully appreciated. Steps I've already performed:
Switching the box off at the mains
Leaving it off overnight
Switching between different HDMI cables
Unplugging the Ethernet cable. Reconnecting it.
Checking for software update, and rescanning for new TV channels.
Staring angrily at it.
Like I said, any help would be great.
Thanks.
Solved!
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UncleM1ch4el wrote:
Just a guess really but have you got anything plugged in the usb port? or registered a device on either apple or Android using the youview app. I mention this because the shape looks a bit like a large mouse pointer?
Thank you! Days of headscratching, all because of a USB charging hub plugged into the back of the box. The 'teardrop' may very well have been a mousepointer.
Thanks again!

YouView Software Update

My YouView box was replaced by BT on Monday 14/1 it's software is:
Manufacturers software 8.7.0
Component software 1.1.11
Platform configuration 257
ISP 27
I have tried to manually force an update of the software but eveytime I do this I get a message to say the latest software is installed which it clearly isn't.
Do I have to wait for the BT software update announced last week to be applied automatically or is there a way to force my box to update?

Hi Adrian007,
I’m afraid that you’ll have to wait for the update to be applied automatically. We are still rolling this out and so hopefully you will get in the next week or two. Apologies for the delay.
Cheers
Sean
BTCare Community Manager
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YouView box for existing customers

• What options do existing customers (BT Infinity) have to upgrade to a YouView service/box? I don't want to be stung on 'Activation' fees.
It appears to be the 'Essential' package (£5 a month).
• I don't really want to buy the player, and I don't want to pay a £35 activation fee. I believe the YV box comes for free as part of the package. If the fee is £5 a month - that's a pretty cost-effective way to buy it (it's around £180 new for the T1000*)
Some other questions:
• I presume BT are supplying the Humax DTR-T1000 (500GB model) box, rather than the silver T1010. I think the T1010 is the same player but just with a silver case.
• Do BT (eg the firmware on the player) 'lock down' the Humax in any way? For instance, would the T1000 box you buy on its own be 'freer' than the one BT provide? Would the firmware updates via BT be slower than the ones you'd get if you bought the box on it's own (ie not via BT, from Amazon)?
Thanks for any replies - much appreciated.
*does this turn into liquid metal and run after Linda Hamilton?

1. Pay fee
2. Pay up for service you want
3. Yes it us the 500 GB box
4. Yes updates come after those to retail boxes.
BT are supplyng a service if you want it, really you have to pay for it and enjoy it.
If you don't want to pay for the BT service then you have to buy a YouView box for yourself.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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New standard Bt vision box v Youview box

I am bit confused, I know BT vision is about to start giving Humax Youview box to it subscribers I thought this was to replace the old silver BT vision Boxs howevervier I notice that bt has already started supplying new ( black) BT vision box's. Are the youview box replacing the these black standard BT visions box or are both types still likely to be supplied. If the later what do you get on the black standard Bt vision that you can not get on the youview box?

The 1st generation BT Vision box was the grey one you refer to.
The 2nd generation BT Vision black box has been in use for a few years now.
There are suggestions that BT are testing a 3rd generation BT Vision HD box, but this is still under development and there are no official details on that yet.
The BT Youview HD box will be a separate thing. It is not designed to replace the BT Vision boxes. It gives those who want to make use of other non-BT Youview services an option to do that. However the BT Vision services via Youview will not be as comprehensive as those provided via the official BT Vision boxes.
See this BT help page.
BT Youview v BT Vision
Also see this previous thread discussing the differences.
Bt-vision-2-vs-you-view
Personally I don't really see the point of BT having their own branded Youview box. If people want a Youview box they can just go and choose one from those on offer in the shops. As far as I know Sky have no plans to create a Sky branded Youview box, yet they will still offer services on Youview. But who am I to say.

New YouView box seems to cause wireless to stop wo...

I recently upgraded to a YouView box for my TV. The things is, since I've installed this, it seems to cut out the wireless connection to other devices in my home. (In particular, my wireless printer and windows phone.)
When I reset the Hub, the printer then works fine for a while but my phone doesn't and it's not long until I have to reset the whole thing again because it's stopped working.
I've tried moving the Hub further away from the YouView box and closer to the printer but it doesn't help. All worked perfectly before I got the YouView box, I never needed to reset the Hub at all.
I hope someone can help? Many thanks in anticipation!

Hi Pauline85,
Thanks for posting. Have you tried changing the wireless channel? Take a look at How do I change the wireless channel on my BT Home Hub? and let us know how you get on.
Cheers
David
BTCare Community Mod
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BT to give free HD Youview box to new customers fr...

http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=4EE9DE54-23A8-4655-A90B-9E83E0DB2B47
BT offers YouView box worth £299 for free
BT has announced today that it will offer a free YouView set top box* with no TV subscription to new BT Infinity customers. Broadband customers not in an Infinity enabled area will also be able to get a free YouView box* when they subscribe to TV Essential, starting at £4/month. Both offer a massive saving on the retail price of the YouView set top box, which is priced at £299 at retailers across the country.
With YouView from BT customers can enjoy:
• More than 100 digital TV and radio channels
• Seven day catch-up TV allowing customers to scroll back and catch up across all the channels from the BBC, ITV, Channel 4 and Channel 5.
• On-demand content from BBC iPlayer, ITV player, 4OD, Demand5, Milkshake and NowTV with more content providers on the way
• Access to BT Vision, the largest library of video on-demand on YouView, with over five thousand programmes, including blockbuster and classic films, the best UK and US TV shows, kids shows, sports and the only place where you can find the latest HD films and music videos on YouView.
• Self-install YouView HUMAX box – customers with BT broadband can be up and running as soon as it arrives
• BT’s YouView box comes with 500Gb hard drive, able to store up to 300 hours of SD TV or around 125 hours of HD TV
• All of this with market leading broadband, up to 8x faster than the UK average**
YouView from BT will be available with all of BT’s TV and broadband packages and will launch on 26 October. Existing customers can also upgrade to YouView for £49 ***.
Customers who register their interest in YouView in advance (with no obligation) at www.bt.com/youview will have the opportunity to be first to place their order for YouView, during an exclusive window between October 19-26. These customers will be sent an e-mail invitation with a link to a special web site.

Hi guys,
I'll lock this thread so we can keep the discussion about this announcement all in the same place
Stephanie
Stephanie
BTCare Community Manager
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Youview box out of stock

I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
Solved!
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slrhale wrote:
I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
We ordered a youview box at 8pm last night. It is being delivered on Tuesday. No stock issues mentioned.
It sounds as if you are being fobbed off.

Free Youview box for new BT infinity customers

Does anyone know how to get the free youview box for new BT infinity customers? Ordered new service on 12th Dec and called in later to check how/when I'll get the Youview box. The CSR told me that I had to call after the broadband was installed to arrange to get the box and I would have to pay £5/mo for the TV service but according to the BT site, it's supposed to be free for BT infinity customers and £5/mo for other broadband customers (+ the £49 activation fee for all customers).
As I understand it, the offer ends 31st Jan but my infinity broadband is not scheduled to be installed until this Friday, 1st Feb (after a whole lot of aggravation, wasted time, incorrect info and failed follow-up by various BT reps). I'm afraid if I call in afterwards, I'll be told that I missed the deadline to get the box and/or I have to pay the monthly fee even though I'm a BT infinity customer.
Since BT phone reps have been unreliable, can anyone provide info on this? Thanks for your help

I wasn't aware I had to do this when I signed up. So you're saying even though my line isn't installed yet and I'm a new customer, there's no way to get this if I didn't add this at the time of order even though I know this offer was active when I signed up? When I signed up, there wasn't an option to add free TV service for 12 months for Infinity so I didn't add the service offered at £5. Would BT really use loopholes and technicalities to avoid providing something they've offered and put up billboards everywhere to promote?

Using video sender with Youview box

I have just set up my new youview box.
With my previous BT box I was able to use a nikkai video sender so I could control and watch the TV/box in another room.
This doesn't seem to work with this new box. Is is incompatible for some reason?
Is that I just haven't put the "receiver" widget near enough to the infra red on the box.
Greatful for any help! Thanks

Hi Poynders,
Thanks for posting. Take a look at YouView screens not visible over AV / video sender . It’s an older thread but might help. Let us know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Can I Watch BT Sport On My BT Youview Box WITHOUT ...

Hi
I hope I have a simple question that has a simple answer!
I have a recently supplied by BT Youview box(Humax I believe). BT line rental and BT Broadband as well. I am in an area that does NOT get Affinity.
Can I get BT Sport on my Youview box? If so, how do I go about it?
I used the online chat assistant(32 minute wait) and the person there said I could-but as we got further in to the conversation she said she didn't know how to enable it as she was actaully from the billing department and didn't know how to do it :-( She said she'd pass me on to their techincal people to help me and she'd call me straight away. She did this and asked me to close ALL BT windows on my computer before she could pass me on. I did this. Only to find I had been put in a queue for some Bt helpline :-( After 38 minutes of being told BT were very busy, but that they would get to my call as soon as possible-the call simply disconnected. Grrrrrrrrrrrrrrrr, not sure why they treat customers like that but it certainly makes you think twice about migrating to SKY :-(
Anyway, I've spent ages on the phone and the computer trying to enable BT Sport without success. All I really want to know is: can I have BT Sport on my recently supplied BT Youview box with BT Broadband on a BT line? If I can, how do I do it? If not, will it be available to me any time soon?
I hope I have given enough info to help answer this simple question but if not PLEASE don't hesitate to ask for more detail.
Many, many thanks to anyone that can help clear up this frustrating issue for me :-)
Heraldic

Thanks for that. The thought of trying to get back through to BT again fills me full of dread :-( I think I'll pass on that and give up hope.
Thanks again for the help.
Telboy62 wrote:
You would really have to speak to BT about that. (sorry).They would have to release you from your current contract and restart you with a BT vision box.
My fear is that they would charge you for the Youview box you currently have as it only becomes "your" box after you have completed a 1 year contract.

Connecting Youview box to DVD and TV. Now ordinary...

Hi, Does anyone know how to connect a TV, BT Youview box and a DVD recorder together. I have two SCART, one RF and one Aerial connection together but now we cannot watch our ordinary TV. I need this for my son. It is probably a simple connection error but we can't work it out. Any help greatly appreciated

Put the aerial feed in to the YouView box 'antenna in' and connect a cable from the YouView 'aerial out' to the 'aerial in' on your TV. Connect YouView box HDMI out to HDMI socket on your TV if you have one. If not connect the YouView to SCART to your TV SCART. Connect your DVD player to the other SCART socket.
Use the AV setting on your TV to switch to the YouView box and:
Go in to you YouView menu as follows:
YouView/Settings/Device Management and make sure 'RF Loop Through' is set to ON.
This will allow you to access your own TV's tuner and YouView also.
Use the 'AV' setting on your TV to switch between TV's own tuner, YouView and your DVD player.
HDMI is preferable but if you don't have any HDMI sockets - and most TVs do these days - then SCART will have to do.
I hope you get it working.

Original Humax Youview box - no picture.

Hi.
Over the month or so my Youview box has been behaving very oddly. When it wakes from sleep very often I get no picture and no sound. My TV says "no input" on the HDMI.
The box starts booting with the "Nearly ready" graphic showing... then when the TV picture should appear I get nothing. The remote still works though and I can change channels.
Sometimes it works fine. Sometimes turning it off and on again brings it to life. Sometimes the only thing that brings the box to life is to do a factory reset in maintance mode.
Maybe this is a software issue? Has anyone else experienced this, or do any of the mods know what my course of action should be?
Thanks!

Sorry for the late reply - I've been away... Couldn't see a link in your profile for "contact the mods".
I don't think is anything to do with the tuner, because the channel name and number are shown in the LED matrix display on the front of the Humax..
I had a bad night with the box last night, just decided randomly to stop showing the picture and cut off the sound. Put it into standby and back on again and everything would come back to life.. Tried it this morning and got the purple screen. Powered off with the switch on the back, waited a while. Turned back on, this time I'm getting nothing - not even the "nearly ready" screen... But as ever, the channels are still shown on the LED display and Ican change channels with the remote.
Looks like another maintance mode reset when I get home for work
Should I just try to get customer services to send me a new box? Is that how this works? Haha. Any further help/suggestions/ideas would be appreciated!
Thanks

Does a youview+ box DTR T-2100 work with video sen...

Hello,
I've read that some youview boxes won't work well with video senders because the analogue (scart - connected to the video sender) and digital (HDMI - connected to the main telly) cannot send signals simultaneously.
Can anyone confirm if this is the case with the BT/Humax DTR T-2100 box?
Thanks
Jez

They work fine, mine outputs to a hdmi splitter, one going to the tv and one via hdmi over cat 5 to the kitchen. The box also outputs via scart to a video sender to the bedroom. Everything works fine.

YouView Box Updates

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