Youview remote control .... only some of the funct...

Hi,
I have recently purchased the BT package to include TV, Broadband and phone. The TV and control have been working fine for about a month now with no problems. Today the remote for the TV has decided to start playing up, we can change the channels by using the number buttons and the mute button works but we can't get the blue Y button to work, we can't get the guide up on the TV or any of the demand TV to display. We have tried resetting the box etc and following the troubleshoot of pressing the PVR button but nothing seems to be working...........please Help!!

Deleted by poster
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Youview remote control .... only some of the funct...

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