YouView SCART

I have recently upgraded from a vision box which was connected via SCART to a YouView box conected via SCART "straight swap".
Everthing works ok exept there is a permanent on signal on pin 8 of the SCART lead which is forcing my TV to switch to the YouView box even if it is not switched on resulting in a blank screen is this condition normal or is the box faulty?
This is somewhat of a hazard as we have allready gone out and left the TV on as no lights show in this state.
The Vision Box worked fine signal switched to box and defaulted back to normal TV reception when swiched off.

Can't believe nobody knows the answer to this question if I had an HDMI connection on my TV I would have used it.
The BT help desk which appears to be in India is about as much use as a chocolate fireguard and the Youview one isn't much better.
What appears to be a brilliant piece of kit spoilt by bad support !!!!!!!
Shame on you BT.
ericknowles wrote:
I have recently upgraded from a vision box which was connected via SCART to a YouView box conected via SCART "straight swap".
Everthing works ok exept there is a permanent on signal on pin 8 of the SCART lead which is forcing my TV to switch to the YouView box even if it is not switched on resulting in a blank screen is this condition normal or is the box faulty?
This is somewhat of a hazard as we have allready gone out and left the TV on as no lights show in this state.
The Vision Box worked fine signal switched to box and defaulted back to normal TV reception when swiched off.

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  • Ask the Expert Live Discussion – YouView from BT

    Hi All
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    6:58
    Nigel Elliott: 
    Hi Everyone, let’s get this chat started! Welcome to our live discussion with our experts about YouView from BT
    6:58
    Nigel Elliott: 
    Today we are joined by Rob, Sam, Francesca and Gary. Welcome everyone! Today’s chat is tech focused on YouView from BT, so if you have any individual service queries we can’t answer them during the chat, but do raise them in the forum as normal.
    6:58
    Nigel Elliott: 
    This chat is about the YouView from BT service itself, all comments will be moderated and the usual forum terms apply.
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    Hi Phil, good question our experts are typing up a reply right now
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    Nigel Elliott: 
    Thanks for the question Guilbo - keep them coming guys!
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    Gary: 
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    Gary: 
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    Thanks, Gary. Will Sky Sports become available on YouView when you launch the linear channels?
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    Comment From Dee 
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    Gary: 
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    7:16
    Nigel Elliott: 
    Thanks Gary, does that answer your questions Guilbo?
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    Comment From Guilbo 
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    Thanks for the questions b-1 and Guilbo, your replies are on their way shortly.
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    Nigel Elliott: 
    Out of interest, do the people watching this chat already have YouView or are you thinking about signing up?
    7:33
    Sam: 
    also see FAQ's www.bt.com/help/youview
    7:34
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    7:39
    Sam: 
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    Comment From Guilbo 
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    Francesca Mahoney: 
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    Comment From MikeC 
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    Comment From Guilbo 
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    Nigel Elliott: 
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    Nigel Elliott: 
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    Comment From MikeC 
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    Rob: 
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    Nigel Elliott: 
    Cheers Guilbo, glad you found it useful.
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    Nigel Elliott: 
    Hi folks, thank you very much, that was our last question.
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    Nigel Elliott: 
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    Nigel Elliott: 
    If anyone has got any further YouView from BT queries do raise them on the forum as normal.
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    Francesca
    Francesca has been working in telecommunications for over 8 years and joined the BT TV team this summer. In her previous job, she was responsible for leading all commercial and P&L activities. Francesca is Head of Acquisition for BT TV and is responsible for delivering all TV sales, and most recently delivered the go to market strategy for the launch of YouView from BT.
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    Sam
    Sam has worked in telecommunications for 16 years and joined the BT TV Customer Service team 3 years ago. Sam is responsible for ensuring New Products and Service deliver the best possible customer experience and works closely with the operational units to improve customer satisfaction.
    We do ask that this chat is not used to bring up BT service or YouView service queries – this is an information chat to help learn about YouView from BT and any individual billing/order/service issues and complaints will not be included in the chat. These should be raised in the forum as normal.
    Check out our FAQs for taking part in a Live event
    Chat to you soon!
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

    Hi everyone,
    The chat is now available on replay, so you can now check out the transcript by clicking on the “play” button in my post above
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Connecting Youview box to DVD and TV. Now ordinary...

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    Solved!
    Go to Solution.

    MartinSW wrote:
    cath60 wrote:
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  • New YouView box seems to cause wireless to stop wo...

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    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    Message was edited by: kmac1036

  • Macbook to CRT (RGB SCART)

    Hi,
    I have a Macbook (13inch-mid 2010) and I'm wanting to connect to a SONY Trinitron CRT 4:3 with a RGB scart on the rear. So I can use MAME OS X and get those arcade perfect pixels
    If I get a mini dvi to vga then a vga to scart cable would it work?
    Mini dvi to vga>vga scart>RGB connector on tv
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    Kind regards,
    Retro Gamer

    I never even heard of SCART until this post and had to look it up in wiki to find out what it is.  That wiki article had a reference to this article.  And if what it says is true, no, it will not work.  The pertinent comment is near the bottom of that article:
    A video projector with only VGA style RGB connector might be a good candidate to try, but a normal PC monitors are out of questions (in SCART the HSYNC frequency is around 15.6 kHz but VGA monitors want at least 31 kHz). Video projectors can usually handle the HSYNC rate used in normal video (15.6 kHz) without problem even on their VGA connector (check technical data or tech support to make sure of that).
    ...or make that a big maybe it won't work.  Since your monitor uses that SCART, not VGA, you would think that the higher frequency signal put out by the macbook would be more than what is required by the monitor.  So in the end, I am not sure.  The "fun" part about connectors/adapaters is stringing them together and seeing if they work.  These adapters aren't too expensive so you might as well give it a try.

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