YouView Software Update

My YouView box was replaced by BT on Monday 14/1 it's software  is:
Manufacturers software 8.7.0
Component software 1.1.11
Platform configuration 257
ISP 27
I have tried to manually force an update of  the software but eveytime I do this I get a message to say the latest software is installed which it clearly isn't.
Do I have to wait for the BT software update announced last week to be applied automatically or is there a way to force my box to update?

Hi Adrian007,
I’m afraid that you’ll have to wait for the update to be applied automatically. We are still rolling this out and so hopefully you will get in the next week or two. Apologies for the delay.
Cheers
Sean
BTCare Community Manager
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Similar Messages

  • Availability of BT YouView Software Updates?

    Have the latest YouView software updates been rolled out yet to all BT YouView customers?
    My box has continually been left connected in stand-by when not in use and so should have processed any availabe updates. Also I have carried out the manual update process several times and it states the "software is up to date".
    However when I caheck my box's software version, it is a lower version than the one available via updates in Feb & March 2013. Also noticed that new features such as the "message prompt before deleting recordings" is not available within my Settings/Device Management screen.
    So either some of the latest software updates ahve not been made available to all BT YouView customers or there is a problem with my box. However I have no issues other than this with my box and it confirms my software version is up to date when performing a manual software update. Plus the "check for software updates" date keeps updating every day - suggesting that it is also performing the automatic update process whislt in stand-by mode.
    Any advice or comments please to help?
    Note: I have not performed a Factory Reset to see if this makes any difference because I have many unwatched recordings that I don not want to lose!
    Solved!
    Go to Solution.

    Thanks again happyslayeruk.
    I performed the Internet/USB Recovery - keep recordings this morning and it all worked perfectly!
    Software updated and is fully up to latest available version with extra features I needed PLUS it did retain all my recordings.
    So very very pleased and thanks for your assitance
    I checked the BT YouView manual again and there's nothing mentioned about going into thie Maintenance Recovery Mode but now I know what to do again if required.
    vinylman

  • Youview Software Update announced

    https://community.youview.com/youview/topics/autom​atic-software-update-for-february-2015

    Hi Adrian007,
    I’m afraid that you’ll have to wait for the update to be applied automatically. We are still rolling this out and so hopefully you will get in the next week or two. Apologies for the delay.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • New March software update (only retail at the mome...

    Retail boxes are fetting a new update from today...  When is it coming to BT? https://community.youview.com/youview/topics/autom​atic-software-update-for-march-2015
    The On Demand section has been replaced with Players and apps to make it easier to find content. The full range of on demand players e.g. BBC iPlayer, Netflix can be found in Players. The new Apps section contains great additional content such as BBC News and BBC Sport, with more to follow soon.
    A new Discovery section has been added to the main menu. Here you’ll find a huge range of the most popular On Demand programmes including Comedy, Sport, Entertainment and more
    Update to the TV guide are now available in the YouView Guide. This makes it even easier to identify the different channels available for you to view. 

    I would also like the new update to come to BT soon as it looks a big improvment to the Youview boxs.
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  • YouView System Update?

    I had to reset my box and it now shows System Software 20.9.30. 2.8.18. Is this the latest? I tried to update but the download just never gets going. It says it's downloading but never does. Help?

    Hi youviewbunny,
    Thanks for posting. Sorry you're having problems with the update. Take a look at The latest YouView software changes and let us know if that helps.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • YouView Box Updates

    I've just given BT 30 days notice to cancel my BT TV essentials package, do you still get software updates from YouView.

    If you originally obtained the box via BT, then updates were delivered via BT, not YouView, and ironically will continue to be delivered via BT even though you no longer have an active BT TV contract.

  • Any more news on software update and usage monitor

    Sorry to be a pain but is there any fresh OFFICIAL news on when the software update will be available and also when the usage monitor problem will be fixed.
    Will there be an announcement either here or by email to everyone?
    Thanks

    rebnats wrote:
    The couple of weeks as stated should have been from initial bt launch date of Nov 6th, therefore that should equate to tomorrow. Will not hold my breath, more like BT bullxxxx
    No, the 'couple of weeks' statement was released on the 13th November, so to the letter that would be next Tuesday. I think people would agree that 'couple of weeks' does not imply a set date, but I would think at the end of next week would be a valid time for people to start shouting 'where is it' if we haven't had an official update.
    You can read the statement in Stephanie's sticky post at the top of the previous page.
    http://community.bt.com/t5/YouView-from-BT/Software-update/td-p/675980

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    !! WARNING !!
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    #2. Go here: https://support.apple.com/kb/DL1586
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    And of course, it's a biggie.... 270MB... so watching grass grow may be involved here if you've got a slow connection (go to a MacDonalds & do it, like I shoulda done).
    3. After downloading, I'd recommend closing down all apps, emptying the Trash, and restarting.
    Then, after restarting, run Disk Utility's "Repair Disk Permissions."
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    THEN fire up & install "SecUpd2012-004.dmg."
    Reboot.
    After the reboot, your Mail.app version 4.5 in the Applications folder will have become Mail.app version 4.6 in the Applications folder, and all will be well again.
    And you can dump that zipped-up "Username -> Library -> Mail" folder then, too.
    Happy Mac'in!
    Kevin Kendall
    Macbook 7,1
    (Apple's very last all-white Macbook model)
    2.4GHz - 256GB Crucial SSD - 8GB Crucial RAM
    OS 10.6.8 Build 10K549 + Win 7 Ultimate thru VMWare Fusion v5.0.1

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  • Error message with Software Update

    Hi everyone. I'm getting the following error message when trying to download some items via Software Update:
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    This is for the following downloads:
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    iDVD 7.0.2
    iMovie 7.1.4
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    Thanks for any help you can provide.
    Bruce

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    After I downloaded the Security Update 2008-005 and tried to install it I get the following error message:
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    Bruce

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    Sterling

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